460 uppsatser · sida 10 av 31
Ett konsultbolags implementeringsprocess i tjänsteföretag
… achieve success in implementations. Since research on ERP implementations in service companies is limited, there is a need for mapping of critical activities in implementation projects in this line of business. Under these premises, the purpose of our master thesis is to develop …
<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient …
En fallstudie på Postens brevterminal i Alvesta
… sources which have replaced a big part of letter communication. The Postal Service constantly strives for lowering costs and due to the changeable demand, a greater awareness is required regarding recourses and their usage. The previously mentioned measures in combination with …
… popular and it needs some more changes to reach all the customers. Lack of the service is main problem in Indian baking system. If the common person wants to open the account, it take’s little bit high cost and banks are not near the people location. Due to the Lack of service …
… also concerned with the customers and their experiences of the quality of the services offered by the public libraries of Kalmar and Trollhättan, including the customers' perceptions of the operative marketing, and finally if there was a connection between marketing and …
En studie kring bibliotekariers värderingar och urvalskriterier för spelfilm på bibliotek
This Masters thesis concerns feature film services in Swedish public libraries. We have investigated the opinion of eight librarians concerning values and criteria for selection as regards film. The theory chosen comes from varied disciplines, for example sociology, adapted to …
En fallstudie om företagskunders resonemang och prioriteringar vid köp av transporttjänster och val av transportföretag.
… just being price oriented to include such factors as quality, flexibility, service, delivery precision and environmentally friendliness. The shift in viewpoint arises from the increasingly competition on the market and the hard economic atmosphere. It has become more important …
… ability to incorporate the voice of the customer into companies? products and services. Although mass customization may sound appealing, the strategic concept is still developing and firms adopting this business strategy face several challenges. Production concerns are of high …
en process- och <br /> flödesutredning för förbättringar
… custom built interface, automatic refunds and extended education of customer service agents. Finally the study has, in complement to it’s non quantifiable improvements such as quality or increased customer satisfaction, capitalized the effects of the implemented improvements to …
… contribute to an improved operation monitoring and also animproved customer service by giving information about discrepancies in the power network tothose who are interested. General problems in form of disorder functions, rounding problems,program problems et cetera can appear …
… who had fallen in the last six months, significantly more had help of home service, had higher mean age, cardiovascular diseases, diabetes and urinary incontinence and used hypnotic medicines, diuretics and sedatives. People that had not fallen had significantly higher activity …
en studie av maritim säkerhets förändrade innebörd
… children want to travel by train, visit sport arenas or use transportation services.
Ett föräldraperspektiv på barns delaktighet och livskvalitet genom personlig assistans
… children want to travel by train, visit sport arenas or use transportation services.
… Arts Council almost twenty years ago. The aim of the project was to enhance service-quality, increase user-influence over media acquisition and library routines, and to redefine the concept of quality in the library context. I have made comparisons of the conditions and change …
att skapa ett hållbart fiske med hög kvalitet
… to pay more to fish there. This would make it possible to provide even better service to the anglers and provide income to the area. In this report I want to suggest both biotope conservation measures and fishing regulations that has demonstrated good efficacy in populations of …
