Portal till det förflutna
en arkeologisk kvalitetskontrollerad ämnesportal som resurs för universitetsutbildning i Lund.
… structure, quality criteria, classification, search possibilities and user service.
Uppsatser om service quality
460 uppsatser · sida 5 av 31
I den bästa av världar? är kvalitet lika för alla?
intervjuer med politiker och enhetschefer inom äldreomsorgen
… to consider, residents and their relatives have other expectations on what services should be provided than the directors of care understand to be their assignment from the local government. It appears to be a gap between political goals and reality. The future will bring …
IT-stöd för riskhantering
En studie av risk och kvalitetsarbete vid ZERT AB
… a system where the risk management process is held and providing consulting services by helping within the processes. Both Zert and their customers see the communication, knowledge and teamwork as something important as well as the quality within the work, processes and the end …
Att bedöma kvalitet i förskolan
Vad föräldrarna vill ha!
… evaluation from the state and the parents that are the consumers of these services. I have chosen to look closer on how these quality reports are made and how they are used by the preschool. Is it even possible to make such evaluations based on so very different ideas on quality …
Förstudie för införande av ISO 9001
Nulägesanalys och handlingsplan
… are constantly evolving and the demands according to quality for products and services produced and performed are becoming more and higher. ISO 9001 is a standard that serves as a tool for organizations who wants to effectively control and manage their quality workforce on …
VIX
ett mått på marknadsosäkerhet : Hur påverkas VIX av schemalagda nyhetspubliceringar?
… is a necessary condition for a good quality of life. According to the social services care is the target that older people will live a good life and be allowed to live in a safe environment, which we intend to investigate in this study. Opportunity for greater influence should …
Omsorgskvalitet i äldreomsorgen
Ett begrepp i utveckling
… is a necessary condition for a good quality of life. According to the social services care is the target that older people will live a good life and be allowed to live in a safe environment, which we intend to investigate in this study. Opportunity for greater influence should …
Empowerment
En studie om empowerments påverkan på frontpersonalen i tjänsteföretag.
This thesis is about how the front-staff in two service companies experience empowerment. Competition for business in today's society is becoming increasingly fierce, which means that they must find a way to differentiate themselves from competitors. Service has become a way to …
Konkurrensstrategier
En studie om konkurrensen på den svenska kontaktlinsmarknaden
… strategic perspective. There are four fundamental strategic perspectives for a service-oriented business: a core product-, a price-, an image- and a service perspective. This study is a about service management and take its point from the theories from the Nordic School about …
Den felande länken
Urval och kvalitetssäkring av Internetlänkar på folkbibliotek
… users with quality information. They also thought that the public expects this service from their local library. Our conclusion is that it is an important and necessary part of a library´s mission to select and evaluate Internet links. We feel that it has a positive impact on …
Tilltro vid nyttjande av e-tjänster
… a consumer point of view, to study and analyse the importance of trust using e-services. Demarcation: The thesis is focusing trust using e-services, from a consumer point of view. The study is done at the use of Internetbanks. Trust related to e-services is not widely studied …
Skatterådgivning
En studie av skatterådgivningstjänster utifrån ett kundperspektiv
… considerations of importance to larger companies? purchases of tax consultancy services. Based on a qualitative case study, the thesis more specifically analyzes purchasing companies? perception of quality in tax consultancy services, how the companies organize their purchases …
Kvalitetssäkring av servicelämnare för skogsbrukets arbetsmaskiner
Intervjuer och förslag till utveckling
… have examined the possible quality standards and methods for applications with service workshops in the forest industry. The purpose of the methods presented here was to start the work of standarardising the maintenance service in the industry and be of use for service providers …
Ett specialbibliotek och dess relation till användarna, en studie av Goethe-institutets specialbibliotek i Stockholm.
… to find out how they used the library and how they would judge the quality of service. To find out how the needs and the opinions of the users were meet by the library I also made an interview with the staff one librarian and the chief librarian. In the analysis I used the …
Utredningar av socialt utsatta barn
en genomlysning av risk- och skyddsfaktorer
… It is also of importance in what way the terms are used when the Social Services suggest that measures should be taken, and in which way the children have been heard in the investigations. The issues raised in this study are: (a) How is the current life situation and life …