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… was to examine and analyze the distance forest owners satisfaction with Södras service offering and quality of service and further develop some proposals for action. A web-based survey was sent out to 634 distance forests owners in Stockholm, Sweden, all members of Södra. 269 …
Kandidatuppsats på uppdrag av företaget Vindsurfing.se
… framtiden. Teori och modell: Litteraturgenomgång med utgångspunkt i begreppet service quality, dess definition, tillämpningar och mätinstrument. Nyckelmodeller är bl.a. Grönroos (1984) ”Service-Quality Model” och Parasuraman et al., (1985) ”Service-Gap-model”. Genomgången leder …
En kvalitativ studie av socialpsykiatriska boendet Pilbacken
… the field of quality improvement efforts based on profound knowledge in social services. The current situation is therefore a significant knowledge gap in terms of studies of this type of systematic quality work and how it is applied in practice. This study therefore intends to …
… VIDA AB. The aim of the study was to investigate important product quality and service quality dimensions, the customers? perception of the offering and generally describe the French market and present actors. The market for softwood around the world changes over time and new …
… are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. Service encounters are an essential part of the contact between customer and company and play a …
a study of how to maintain the customer satisfaction while reducing the overall service offer
… When doing the study, the rescindment of cash was a deduction of a part of the service, compared to the normal adding or starting of a service. The study was done through a focus group that was the base of a questionnaire that got answered by 125 respondents. A regression …
Since companies have realised the importance of customer loyalty and since the service sector has gained higher significance in recent years, we found it interesting to study what leads to customer loyalty in service companies. The theories we have chosen to consider are …
… område krävs inte bara att man har en eftertraktad produkt utan också att den service som omgärdar produkten uppfyller de förväntningar kunderna har.I denna rapport kommer vi att undersöka vilka faktorer som påverkar konsumenternas uppfattning om ett e-handelsföretags nivå av …
användning av LibQUAL+ i Sverige
The aim of this master thesis is to measure library service quality in two groups of libraries, newly developed and well established, and to see if there are any differences in the users perception of the dimensions in LibQUAL+. The thesis also examines the different perception …
En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So …
En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So …
The characteristic of services as an effort carried out in a "moment of truth" implies a risk for failures. This study sheds new light on how alternative offerings that customers are initially exposed to can affect satisfaction and loyalty in the service failure and recovery …
… leads to customer satisfaction and loyalty, lack of quality brings costs in service and replacements. To improve product quality, the developers need information and knowledge about what quality issues affect existing products. Most companies gather data from market about known …
… they want to achieve high performance quality and delivery success. Within the services sector third-party logistics companies play an increasingly central role when it comes to the goods that are being transported. These companies are presented with continuous challenges to …
The purpose of this Master Thesis is to investigate whether the technical service available in the "Reading and Writing Corner" has an influence on the total quality of service in a public library. This service is intended to give sensory/print-handicapped persons access to …
