Uppsatser om service quality

460 uppsatser · sida 31 av 31

Utredning av frekvensregleringens påverkan på mekanisk utrustning i en kaplanturbin

Examensarbete, avancerad nivå · Uppsala universitet

… results indicate that no severe wear exists on the bearings during 40 years of service. This is valid for Selsfors G1, where self-lubricating greaseless Orkot bearings are installed. The wear is much smaller than the largest allowed bearing clearance, as long as the bearings are …

Giveaways

ett lyckosamt kommunikationsverktyg med etiska konsekvenser : en studie om Event Marketing och Giveaways

C-uppsats · Södertörns högskola

Consumers today seek added value to the ordinary products/services that companies are offering. Consumers must get their emotional need satisfied - a need for experiences worth remembering. At the same time, the consumers are engaged in ethics and morals. Companies use events …

Mind the Ga p

En studie om samarbetet mellan externa designers och deras uppdragsgivare ur designerns perspektiv

C-uppsats · Södertörns högskola

… the management gap. This gap is a result of differing visions of the design service and can lead to different levels of ambition between the partners. By taking this gap into consideration early on, the design-agency can access importantinformation about the client’s company and …

Att mäta tjänstekvalité inom B2B

D-uppsats · Uppsala universitet

Syftet med denna uppsats är att analysera hur tjänstekvalité inom B2B kan utvärderas samt att analysera om ViewsCapture, en frågeteknik med öppna frågor där respondenten själv kategoriserar sina egna kommentarer, kan tillföra något till befintliga metoder. Vidare avses att …

Relationer mellan Norske Skog och de privata skogsägarna i Jämtland :

Examensarbete · SLU

… this study come from the topics customer relations, customer focus, quality of service and marketing. Most of the suppliers are satisfied with their relation to Norske Skog. Many suppliers state that the most important factor in their relation is that the personnel from Norske …

3D-modell av torkcyklon - Examensarbete på Metso Panelboard AB i Sundsvall

C-uppsats · Högskolan i Borås · 2008

… of complete lines, single machines, engineering knowledge and after-market services to the fibreboard industries. The task involved building a 3D-model of a dryer cyclone in the CAD-program Pro/ENGINEER. A dryer cyclone is the part where the tree fibres are dried in the process …

Inkongruenta styrmodeller

En fallstudie av reparation och underhåll i ett industriföretag

D-uppsats · Handelshögskolan i Stockholm

In theory, the management control of maintenance functions is described as problematic due to the nature of the work performed in the unit. The purpose of this thesis is to examine these predicted problems in practice. Further,the thesis aims at identifying how these control …

Det politiska beslutsfattandet under Tsunamikatastrofen

Vilken roll spelade media?

D-uppsats · Handelshögskolan i Stockholm

In December 2004 an earthquake coursed waves that hit Thailand. Over 5000 people died, and Sweden was the tourist country that has been effected the worst. The catastrophe precipitated Sweden in crises and the demand became high for Swedish government to act. Swedes followed the …

Media och näringslivet

En studie om hur mediedrev bör hanteras enligt informationschefer och presschefer

D-uppsats · Handelshögskolan i Stockholm

Media has power and impact. It is therefore important for managers to be able to handle media storms when they arise. If not, the brand can be affected negatively. It is managers who should learn to handle media storms because the managers constitute an important part of the …