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There is a relationship between confidence in management and personnel satisfaction. The personnel’s confidence in management can be seen as a fundamental tool which is needed to ensure the success of the organizations mandate. This study investigates how management works to …
<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
… satisfaction. This master thesis aims to examine how the support and case management process can be improved for smaller software companies with customer support. The thesis deals with four issues: how should the support process be designed in smaller software companies, which …
Effektivisering av materialflöden med hjälp av principer från Inventory Management och Production Management<em> </em>
… of an effective material flow is still highly current. Efficiency is the relationship between the input into an operation and its result. A substantial part of the material flow is storage and the costs tied to it. An area about the importance of eliminating storage is JIT or …
Title: The Relationship between Internationalization and Firm Performance Seminar date: 5 June, 2008 Course: Masters thesis in Business Administration, Programme for Managing People, Knowledge and Change, 15 University Credit Points (15 ECTS). Authors: Cheng Hsun Chiang and …
Fallstudie Johnson Controls
… their project management more efficient to create better projects and better relationship with clients. The purpose of this thesis arose from this problem in the construction sector. The author has created this thesis with the company Johnson Controls. The author has studied …
Human Resource Management mellan Bemanningsföretag, Kundorganisation och Konsult
… common in recent decades, these are defined as positions where no relationship is of thetraditional type in which the employee has a long term relationship with the employer and where hecarries out his work at the premises of the employer. These atypical employments can take …
… implementering samt användning av den kundorienteradeaffärsstrategin Customer Relationship Management, CRM. Enligt statisk från Gartner,misslyckas företag med två av tre och orsaken är att det är få som har kunskap om vad CRMegentligen är och hur det bör implementeras, då …
… ABB Full Service is engaged in. The authors note that this kind of outsourcing relationship is not sufficiently described in the current theoretical landscape, justifying the addition and definition of a new term. A subset of intra-organizational outsourcing is also added …
… wealth increases. The purpose of this paper is to investigate if there is a relationship between company performance and CEO compensation among Swedish companies, in materials and information technology industry. Also investigate if bonus programs to managers have a positive …
en jämförelse mellan två storbanker
… To illustrate these possible relations, we have created two categories of relationship, a supportive and compensatory relationship. Through our relationship categories, we have created a model that can describe how the financial control system components such as organizational …
Purpose - To analyze the relationship between supply chain management maturity, supply chain performance and financial performance in small and medium-sized enterprises (SME:s). Design/methodology/approach - The data comprises 15 SME:s that participated in a local logistic study …
informationshantering 2.0?
… to reach a state of flow while using it, as well as inquiring into the relationship between Mihaly Csikszentmihalyis flow theory and PIM. The theoretical framework of this thesis is centred upon the flow theory and the conditions that are necessary to reach a state of flow. To …
En studie för effektivare hantering av risker
… study has resulted in development of relational models, one entity relationship model and one data model, which are essential for the database implementation. The modelling technique was based on an approach founded by Chen (1976). This modelling approach is still actively used …
En jämförande intervjustudie av Sverige & Spanien
… identifies and deals with the resemblances and the differences in the customer relationship within one specific organization with activity in several different countries. Two of these countries, which can be seen as each others cultural contrasts, were chosen for the study …
… thesis in International marketing, (15 ECTS), Spring 2013. Keywords: CRM, Relationship marketing, Private Banking Question: How does Nordea Private Banking work with CRM to get high customer loyalty? Purpose: Study and to learn how Nordea Private Banking is working to bring in …
