761 uppsatser · sida 16 av 51
<em>Hur ser behovet av CRM ut för små och medelstora tillverkande företag i Sverige?</em>
… their customers that the CRM system supports the sales, market and customer service process. It is also equally important that it provides good functionality and is user friendly. A company that have used both types of CRM systems mentioned that the advantage they see with an …
<em>En studie inom Länssjukhuset i Kalmar med fokus på drift, säkerhet och kvalitet </em>
… of Kalmar is affected negatively during these unplanned stoppages, due to service dissatisfaction among some of the patients. Finally we conclude that care staff show a good level of confidence in the medical technology department as a support function and that their …
: En studie av två Application Lifecycle Management system och deras stöd för systemutveckling i projektform
… one of the ALM systems with their costumer support portal through a web service. To enable this integration they will raise the amount of affordance to a distinctive degree due to the seamless connection and communication between the ALM system and the customer portal.
Ett kunskapsperspektiv på att dela en verksamhet och köpa verksamhetsnära it-tjäsnter
… purchase-provider split between the agencies, providing the new agency with IT-services. The findings revealed a difference in productive system and knowledge types between core- and IT-activities. The core activity was found to be dominated by explicit knowledge while the …
… they want to achieve high performance quality and delivery success. Within the services sector third-party logistics companies play an increasingly central role when it comes to the goods that are being transported. These companies are presented with continuous challenges to …
… in the administrative area has the vision of SCA Forest and their forest services offered by the administration. But also to find out the presences of other timber buying players who procures timber in the administrative area. This study seeks to determine if there are …
… structural changes with the main purpose of delivering a more efficient service. The aim of this study is to compare the management control system in a privately and a publicly managed elderly home. A qualitative study was conducted which included interviews, observations of …
En kvalitativ studie om brandmäns syn på jämställdhet och jämställdhetsarbete.
… at a station are experiencing gender and gender equality in rescue services. Using theories of how sex is done, how a power perspective and a structural approach can show men's and women's different conditions in an organization, and theories that are more specific to gender and …
Om hur organisatoriska faktorer påverkar mellanchefers möjlighet att arbeta med hållbar utveckling
… of New Public Management increased the underlying initial problems of human service organizations. According to Domain theory these problems consists of disjunction, discordance and conflicts due to the differences between the three domains when it comes to principles, success …
En fallstudie av reparation och underhåll i ett industriföretag
In theory, the management control of maintenance functions is described as problematic due to the nature of the work performed in the unit. The purpose of this thesis is to examine these predicted problems in practice. Further,the thesis aims at identifying how these control …
… might seem out of date. Since information differs between traditional services and IT-services, we have found it necessary to investigate how strategies can be used within the IT-sector and the new economy. Purpose: The purpose of this assignment is to increase our understanding …
… för dess aktörer. Trots detta existerar det svårigheter kring dess kundserviceaspekt. Det är denna faktor som utgör uppsatsens centrala studieämne. Syfte: Uppsatsens ändamål är att förstärka våra kunskaper av e-handeln, sett ur en service management perspektiv. Rapporten strävar …
… to examine the thoughts regarding gender perspective at childrens library service that are expressed from childrens librarians as well as the staff in administrative management. The purpose of the study is to generate ideas for further research and discussion regarding a gender …
försäkringsbolaget Folksam
… most important aspects of these activities in Folksam are connected to their services in repairing of customer’s material goods. These are services that most customers rarely experience, because relatively few need to use their insurance. Folksam has a clear strategy in managing …
… 7450 ESS-1 switch. The proposed solution is to use Virtual Private LAN Service (VPLS), though the exact implementation required is unknown. Additionally JEAB have asked for research into GPON and VPLS in order to improve their understanding of both techniques. This would be of …
