761 uppsatser · sida 12 av 51
En fallstudie av ett företag i hemelektronikbranschen
… i ett företag inom hemelektronikbranschen, samt ta reda på betydelsen av CRM, service management och relationsbildningar för företaget. Vi har valt att använda oss av det kvalitativa tillvägagångssättet där intervjuer med företagets anställda har gjorts. Studien är baserad …
… in turn, has changed the expectations end-users have on the availability of services, which has allowed mobile applications, apps, to find their place in everyday life. This study has been conducted at Scania’s Fleet Management department that offers a web-based service where …
En jämförande studie mellan nyöppnad och löpande verksamhet
… is previous research as Total Quality Management, differentiation and service and processes and control in organizations. The management team has a responsibility to communicate their goals and visions for all employees in order to avoid misunderstandings. A better …
En jämförande studie mellan Ving och SIQ:s riktlinjer för kvalitetssäkring
When managing the quality of a service producing industry’s products, the industry faces greater challenges than the manufacturing industries do. Today’s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So …
As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a …
En studie ur ett tidsrelaterat perspektiv
… to describe advertising in relation to other marketing perspectives such as Service Marketing and Management, Relationship Management and CRM. Also we aim to explore the different fields within Internet related marketing such as communities and describe advertising in relation …
… past decades have been the rapid growth of the Internet and mobile telephone services. Currently these two worlds are converging. Moreover, the fast expansion of wireless high capacity Internet access, increased distribution of local/public hotspots and rapid development of …
Titel: Flygskatt ” ett lämpligt styrmedel” Nivå: Kandidatuppsats i Service Management, Maj 2006 Författare: Sanja Agbaba, Anne-Sofie Persson, Seda Yazici Institution: Institutionen för Service Management, Lunds Universitet, Campus Helsingborg Handledare: Sumi Park och Mikael …
… work with strategies to meet customerdemands for increased efficiency and service. Purpose: The aim of the essay is to examine how to work on strategy implementation in a municipal real estate company from a management perspective in order to achieve overall goals. Method: The …
… making, particularly regarding the work environment and climate, and health services. It was also made clear that the communication among co-workers, as well as, between the management and the co-workers needed to be improved. The conclusions were that in order to promote health …
Att förmedla vision och strategier inom divisionen för flygtrafiktjänst vid svenska Luftfartsverket
… business units at the LFV Group (Swedish Airports and Air Navigation Services). ANS is responsible for the air navigation services in Sweden and the production of the services is carried out of the business units AER (En Route) and ATA (Tower and Approach). With Air Navigation …
… i vår magisteruppsats. Vi vill dels knyta an våra lärdomar från vår utbildning Service Management, men även fördjupa oss inom ämnet mångfald, då vi anser det vara ett intressant men diffust ämne. Vår breda kunskapsbas förlitar vi oss till under vår uppsats, då vår grupp består …
hur ser svenska kvinnoorganisationer på betydelsen av statligt bidrag?
… basket” from which concepts can be applied to the administration of municipal services. The purpose of this essay is to investigate in an explorative way how New Public Management (NPM) views contracting and the role of the internal customer in contracting. Based on the …
case study from Burkina Faso
… of the local populations on the Nazinonforest, which provides products and services to various stakeholders, such as woodcutters, women, live-stock breeders, fuel wood transporters and traders and the state. Based on the empirical data, problems are observed in local forest …
utifrån ledarskapsutvecklarnas perspektiv
The market for management training programs is growing and the supply of the service is increasing and getting further diversified. A consequence is a market with a wide variety of definitions of the very concept of development, and subsequently a wide variety of practices and …
