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… and see if there were any differences. The thesis was also concerned with the customers and their experiences of the quality of the services offered by the public libraries of Kalmar and Trollhättan, including the customers' perceptions of the operative marketing, and finally if …
En uppsats om organisationsprinciper och deras betydelse för kundorienteringen hos folkbibliotek
… that are to be handled, or the way in which these sources are used by the customers. The focus of subject-based organizations is the knowledge needed in order to satisfy the customers requirements, i. e. necessary for the evaluation of which sources that are to be presented to …
En företagspresentation bestående av en hemsida och en cd-produktion
… is therefore in great need of convenient contacts with becoming and present customers. Seeing that they work with the most rescent technique in the branch of printing, it is important that they market themselves in a modern way. The purpose with this project became, for that …
… at Volvo Logistics and Volvo Car Corporation. Volvo Logistics provide their customers with standard packaging material, which they own and administrate. Volvo Car Corporation is one of their customers. I started the project with a study of the reports and articles. Conclusions …
En informationslösning för tredjepartslogistik
… Cargo aims to create a Logistics Control Tower (LCT) solution to provide it’s customers with better information with higher availability. One such system is the Green Cargo control tower solution, which aims to improve information quality and availability alike. This is also the …
Agria Djurförsäkringar AB
… environmental issues? and How can companies in the service sector make their customers realize that the company is working actively with environmental questions? The study is focused on Agria Djurförsäkringar AB. Agria’s focus today is on internal environmental aspects. Based on …
en fallstudie av hur e-handelsföretag <br /> arbetar med sina relationer till konsumenter
… thesis is to examine how e-commerce companies work with their relationships to customers. We have conducted a case study of two companies, Koll and Webbshoppen, both active in the e-commerce industry. Our empirical study has shown that it is important for e-commerce companies to …
en studie om kunders imageuppfattning av svenska möbelproducenter
… retailers and they therefore miss out on invaluable direct contact with their customers. Consequently, this means that they lack the perquisite to build relations or more importantly, to communicate their brand. To illustrate the problem a case study and a survey have been …
Banks have been some of the biggest operators on the market of business customers financing. When the Swedish Förmånsrättslagen was changed 2004 the banks became more restrictive to allow traditional bank loans. The change made it more difficult for customers to get their loans …
en fallstudie
… sees a great potential in distributing and selling high quality pine to customers through their own distribution and retailing network. It is to the Hedin-group that a suggestion of a distribution and sales-network is presented. The thesis is based on interviews with potential …
försäkringsbolaget Folksam
… environmentally conscious. This can be due to difficulties in reaching out to customers and to finding the most efficient method of green marketing communication. The aim of this study is to analyse how an insurance company more actively can communicate environmental matters …
fallstudier av <br /> kundrelationer till ett konsultföretag
… research was to examine how the relationship between consultants and their customers can increase the value for the customer and to see how consultants can act to gain closer relationships with the customers. An empirical study has been performed through case studies with a …
en fallstudie inom event <br /> management <br />
… was to look into how event management companies got knowledge about their customers? expectations and how they are influenced by these expectations. A case study was conducted based upon interviews with two employees from two companies that are in the business. The study has …
Att komplettera personliga relationer med IT
Globalization has lead to evolvement of teamwork between companies and their customers. One reason for this change is the growth of the IT community and the propagation of the Internet. This in turn has lead to faster communication within business networks and also a higher …
En fallstudie på Flow Systems AB
… process of change and how this reflects the external marketing in relation to customers. The method that has been used is qualitative in the form of depth interviews carried out with management, employees and customers. This type of data was chosen since it is a good way of …
