559 uppsatser · sida 5 av 38
… payment solution for P2P-payments, is presented. The focus of the study is customer value and technology acceptance of the service. The study was conducted using a qualitative method, where the distributers of the service and current users were interviewed. The result shows that …
… The second dimension concerns the relation between service worker and customer, from the view of the service worker. The third dimension problematizes how service workers experience efficiency.I have interviewed three call center customer workers and two hotel receptionists …
… In order for an offer to be attractive it must add value in line with the customers demand. Also, it requires that the offer provides a sufficient level of attraction so that the customer selects the particular product/service over another. Furthermore, each offer must exceed …
en studie av hur banker skulle kunna utformas med hjälp av användbarhet och social media
… decisions regarding their economic situation. Banks should start by giving the customers better service through budgeting tools and graphical overviews. It is crucial that the layout and usability of the internet banks improve since the customers find it hard to find …
kundinvolvering i trygghetspolicyn
… For any business to prosper and create a long-term relationship with its customers, it needs a safe environment both for the customers and staff.Feedback from customers and staff is survival and these two (customer and staff) are the most vital assets any firm could have. Their …
… with the lorry transports to Italy. Husqvarna AB has approximately ten Italian customers, whose delivery patterns have been studied from January 2007 to July 2008. Some of the customers have a low delivery frequency and small amounts of goods that they therefore have not been …
… is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk …
… is done often in terms of company or service attributes that are not based on customer value or offered value for the customer. The reason for this is that companies have not adapted their services to the different needs of their customers. As a result of this, they run the risk …
En studie om hur långsiktiga kundrelationer skapas på en tjänstemarknad
… study aims to, from a companys point of view, describe how strategic work with customer loyalty is done. Conclusion: Another possible way to try to create loyalty is to exceed the expectations whether the customer is a member of the loyalty program or not. A strong brand with a …
… following questions: ¨ How is the serviced office concept designed? ¨ Which customer segment should SFV direct to and what need does the segment have? ¨ How shall a marketing plan look like for the concept? ¨ How should a concept designed for SFV look like? Result & Conclusions …
… results in that software, which was previously sold and distributed to the customers whom then had to install the software on their own computers, now is being replaced with Software as a Service (SaaS). SaaS makes software available through the customers? browsers, which …
En studie vid logistikföretaget Foria
… from different aspects. The KPIs should be attractive to both Foria and their customers, with the aim to strengthen the interaction between both parties. The basis for this work is a research in which a literature review and a survey of the market for Swedish logistic service …
… service providers. Weasked the question:?How can trust be increased between customer and cloud service provider??We conducted a qualitative study with people from three large companies related to cloudservices and literature into topics that we considered relevant (cloud, law …
… personnel taking own initiatives within terms of reference, in order to meet customer demands, and the importance of cost control, in order to set the right prices of services and to know how flexible to be within tendering processes.
<em>En studie om hur planeringsarbete av en tjänstelansering lämpligen kan bedrivas</em>
… Egeryds administrate property in Örebro and Lindesberg. The vision is that the customers? natural choice is directed towards Egeryds, in speaking of real estate. The enterprise wishes the customer’s, to take part in the development of the company. VillaService is a new service …
