559 uppsatser · sida 3 av 38
En kvantitativ studie sett ur ett könsperspektiv
… 2014). These big changes have led to several advantages seen both from a customer ? and corporate point of view. Advantages in easier usage, increased availability and more competition have made the banks more cost effective at the same time as the customer is being offered …
En studie om kundlojalitet
… 2014). These big changes have led to several advantages seen both from a customer ? and corporate point of view. Advantages in easier usage, increased availability and more competition have made the banks more cost effective at the same time as the customer is being offered …
… the service sector use humour, charm and flirt in the interaction with their customers. The service management research is quite extensive, but despite this the research partly misses studies around why employees tend to act in certain ways while interacting with their …
Hur kan inre och yttre faktorer påverka dessa?
This thesis treats how accountancy companies works to maintain customer relations. This is getting more important in the accounting business because there are several inner and outer factors available that may affect customer relations in this business area. The main question …
med en historisk tillbakablick
… The result of the study indicates that five Braille users, who are regular customers at TPB, in broad outline are satisfied with the service. But, according to the interviewed customers, TPB can still improve their activity by taking certain measures. For example, the customers …
… on a global market manage to handle the changing conditions concerning customer value. Our approach has been a comparative analysis between two different sites in order to answer the purpose. The case studies at Metso Mining have been made through interviews and visits at two …
… others, which function the object has in society, how long they have been customers with Securitas and what kind of business they run. In the discussion and analysis four important areas is to be taken into consideration: The change of the market, the adaptation of the service …
Hur intern och extern kund tillfredsställelse kan bibehållas, genom ett systematisktarbetssätt före och under ett förändringsarbete i praktiken.
… for the introduction of changes in internal and external processes in a customer front, but with the aim of maintaining or increasing customer perceived quality during insertion. A working model has been developed and is used in a qualitative research in the form of a case study …
En studie av små kunskapsintensiva tjänsteföretags utveckling vid samarbete
… Examiner: Stig G Johansson Keywords: Services, cooperation, collaboration, customer offer, knowledge Title: Service firms in collaboration ? A study of the development of small service firms in collaboration Nutek presented numbers during year 2005 witched show that the Swedish …
… of this thesis was to investigate how an industrial company can increase customer value by offering added services to their core products. Theses added services can be categorized into the three different parts of the buying process. The company that was investigated is Smurfit …
En studie om bankernas strategier för att nå ut till bankkunder med brister i det svenska språket
… with the increased range, have also the marketing and the recruit of new bank customers become more driven. Bank customers with lacks in the Swedish language, is a segment with potential which doesn’t get used by the banks and in turn of that the bank customers doesn’t get their …
… in steel and aluminium. The thesis focuses on identifying and analyzing the customer order fulfillment process of three customers at Pallco AB. The main objective of the thesis is to distinguish time differences in the company’s administrative work for each of the three …
-om SAS använder information från sina kunder vid tjänsteutveckling
Customer information is to be seen as an essential part in service development. The company should be aware of how their customers experience their services. The company can get access to customer information through complaints from their customers. All information obtained from …
- En studie om Public Service i ett förändrat medielandskap
… where the right approach is vital for keeping as well as attracting new customers. Public service is an issue under current debate and its future role in the media industry has been brought into question. This survey investigates the roll of public service in Scandinavia in a …
… work injuries. Large multinational companies around the world offer a customer service where they serve customers who have experienced a problem with that company’s products or services. The employees working for the customer services usually have very monotonous work routines …
