559 uppsatser · sida 6 av 38
En fallstudie om hur Apoteket AB arbetar med leveransservice
… and supply reliability. The result from the quantitative survey shows that customers have high expectations for a smooth delivery service which harmonizes with Apoteket AB's strategy to improve the delivery service.
Title: What drives the customer's choice of packaging and which factors influence the customer's packaging cost? ? in the automotive and manufacturing industries Author: Lena Andersson Supervisors: Annika Olsson, Division of Packaging Logistics, Lund Institute of Technology …
Agria Djurförsäkringar AB
… issues and they want to be a part in creating a need in the minds of the customer for the consideration of the environment. The aim will be drawn from the underlying questions: How can companies in the service sector work more actively with environmental issues? and How can …
En studie om service recovery i hotellbranschen
… failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers may become dissatisfied. To further …
… service in stores.In this work we have applied a few models to look at how customers make their buying decisions. The models used to see where personal shopper can come in and influence customer buying decisions, for the customer to be happy and spread a positive attitude about …
… need to make some adjustments in order to keep the distance forest owners as customers and to attract new ones. The purpose of this essay was to examine and analyze the distance forest owners satisfaction with Södras service offering and quality of service and further develop …
två fallstudier
… The business concept is based on few articles and the main focus is private customers and small firms. They are satisfied with their relationships. - Case company 2 has been established during a longer period of time and has a wide range of articles, they also offer services …
… degree of satisfaction and value for the costumer. The communication to the customers has to be clear and focused, which demands a clear target. In spite of that a lot of companies choose to draw a lot of attention of marketing against diffuse targets like ”all the women” or …
… proposals for how Newsroom should work and market themselves, but mainly their customers via the social media tools such as Facebook and blogs. In order for companies to be successful with their marketing, they ought to build a strong, personal and enduring relationship with …
En litteraturstudie av behavioural finance
… foR the bankMarket Purpose: The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the …
Best practice för bankmarknaden
… foR the bankMarket Purpose: The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the …
… ______________________ Purpose: To identify what kind of service existing customers want. This is because the bank should be able to keep and nourish their customers. Method: To answer the problem we use interviews, opinion polls and company visits. The information we gain we …
A Swedish Case
… a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge in covering the self-scan checkout concept, from a company perspective. The purpose of this research paper is to investigate, through a …
… semistrukturerade intervjuer kartläggs utbudet och efterfrågan av tjänster och service i hotellbranschen. Dessa analyseras sedan mot den teoretiska referensramen. Studien avser även att som delsyfte analysera och beskriva om tjänsteutveckling ger ett högre kundvärde samt vilken …
En studie om tillit i traditionella servicelandskap och betydelsen tillit har för kunders relationer med företag inom detaljhandeln.
… företag inom detaljhandeln tillit eller brist på tillit till sina kunder i servicelandskap?På vilka sätt upplever kunder att företags visade tillit eller brist på tillit i servicelandskap påverkar deras relationer med företagen? Syfte Syftet med uppsatsen är att ge en ökad …
