Uppsatser om customer perception

103 uppsatser · sida 2 av 7

Agricultural and forestry business owners? perceptions of banks

Examensarbete, avancerad nivå · SLU

… Since agricultural and forestry businesses are generally seen as secure customers by banks, due to high property and land values, the competition between banks with agricultural and forestry businesses as customers has amplified. In order for banks to implement suitable …

Hälsofrämjande budskap i en livsmedelsbutik

- kunders uppfattningar

Kandidatuppsats · Örebro universitet

… is messages presented in supermarkets. The purpose in this study is to examine customers perceptions and understanding of health promoting messages and the methods used, as they are spread in a supermarket. Individual interviews as well as focus group interviews in a qualitative …

Svängda hyllor - den raka vägen till en attraktiv butik? En kvantitativ studie om konkava hyllors effekter på kundens perception av sortimentet, upplevelse av butiksmiljön och köpbeteende.

C-uppsats · Handelshögskolan i Stockholm

… The objective of this study is to describe how these shelves effect the customer perception of the assortment, their experience of the store environment and their buying behavior. An S-O-R framework is used as an overall basis in order to outline the effects investigated in this …

Customer Perceived Service Quality

Magisteruppsats · Lunds universitet

… perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline alliances. This is done by identifying particularly significant dimensions in the service process that have an influence on the perceived service quality …

Kan ett spel lära ut Lean Thinking

Magisteruppsats · Högskolan i Skövde

… and properties that substantiate the usability and the demands that a customer rightfully expects from an IT-product. The user and the customer are highlighted in the same context in order to demonstrate that it is through the customer that an IT-product is defined as being …

Vanebeteende - Det lojala beteendet?

C-uppsats · Handelshögskolan i Stockholm

… which are now confronted with major challenges as how to retain their customers and market shares. Customer loyalty has been proved to be an important factor for customer retention and proposed to constitute inertia of switching behavior. In light of this problematization, the …

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En studie om hur e-handelsföretag använder sig av lojalitetsprogram

Kandidatuppsats · Högskolan i Halmstad

… of how e-commerce companies use loyalty programs in order to retain their customers and to increase its consumption, and compare this with customer perceptions of loyalty and learn what makes them loyal. Theoretical framework The theoretical framework starts with definitions of …

Perceptions of domestic solar systems

a study on non-adopter views of a new technology

Masteruppsats · SLU

… as for example Germany. The aim of this paper is to describe non-adopter perceptions of PV-systems. The study holds a qualitative approach using deep interviews for data collection. Theoretical framework used is Rogers (2003) diffusion of innovations, and the innovation …

De mentala hygienriskerna i en livsmedelsbutik

C-uppsats · Handelshögskolan i Stockholm

… of different kind of hygiene risks. They will face both employees and other customer - all of them are possible to give the innocent customer some kind of infection. Does the shopkeeper know this Maybe, maybe not. Nevertheless, there's a lot of work to do for a shopkeeper who …

Varumärkesidentitet och image ? En studie om Lindex och Prada

C-uppsats · Högskolan i Borås · 2008

… prices aredriving competition and most firms are struggling hard to attract customers. Brands havebecome one of the most important assets for success and are often critical for the choices of theconsumers. A strong brand is often considered as a substantial value in the eyes of …

Fastighetsmäklares icke-verbala kommunikation

Kandidatuppsats · Högskolan i Halmstad

… keep up with the competition. If the realtor makes a good impression on the customers, it increases the chance for making the customers return to the same realtor when time comes to sell their own house. The interpretation of this non-verbal communication has been shown to have …

Vem köper KlimatEl och varför?

Kvantitativ undersökning av Kalmar Energis elhandelskunder

Kandidatuppsats · Linnéuniversitetet

… reduction of total carbon dioxide emissions in Europe. Kalmar Energi offers customers to obtain one EUA (equivalent to one ton of CO2) per year by paying 25 SEK a month as a KlimatEl-supplement. The purpose of this research is to examine the customers? attitudes in the issue of …