Uppsatser om customer behavior

121 uppsatser · sida 4 av 9

Specialexponering av EMV - En pusselbit, till en mer lönsam butik

C-uppsats · Handelshögskolan i Stockholm

… these days. Storeowners have been forced to try something new to attract customers. One way to accomplish that is to add private labels to the assortment. There are several benefits with these labels; its higher margins for this type of brand and the brand can also strengthen …

E-handeln är det nya svarta ...så var noga med hur du stylar den.

C-uppsats · Handelshögskolan i Stockholm

… online give rise to a problem concerning e-stores ability to attract and keep customers. This has made it crucial for e-stores to communicate in the proper way, where promotions/campaigns is one of the tools in the marketing mix which has become central in marketers struggle to …

Kundlojalitet inom svensk herrelitfotboll

En studie i samarbete med IF Elfsborg

Högskoleuppsats · Linnéuniversitetet

ABSTRACT Author: Johan Pettersson Title: Customer Loyalty in the Swedish men's elite football - a study with IF Elfsborg Purpose Increase understanding of how to increase customer loyalty when it comes to Swedish elite football. Method A qualitative study using semi-structured …

Konsten att samarbeta med Groupon

Magisteruppsats · Södertörns högskola

… and that have been co-operating with Groupon have been affected in terms of customer loyalty and profitability. Furthermore the study also examines consumer’s opinions, purchase behavior and loyalty against Groupons business partners. The results showed that salon/spa in …

Värdesättning av småhustomter

En jämförelse mellan exploatörer och kunders värdesättning av småhustomter vid upprättandet av nya bostadsområden

Kandidatuppsats · Karlstads universitet

… study.The study's purpose is to highlight the value-influencing factors thatcustomers value and are looking for in the choice of single-family lots. Thestudy also seeks to determine if there is an unknown difference between howprofessionals and clients value single-family …

Lojalitet genom bonusprogram, en framgångsrik strategi?

En studie av servicenäringen

Kandidatuppsats · Högskolan i Gävle

Syfte: Syftet med denna studie är att undersöka vilka värden som på längre sikt har avgörande betydelse för att engagera en kund med avseende på lojalitetsprogram. Metod: I studien användes en kvantitativ metod där en enkät med stängda svarsalternativ skickades ut till ca 30 000 …

Turismrelaterade företags användning av sinnesupplevelser

Lukt, känsel, hörsel, smak och syn

Kandidatuppsats · Södertörns högskola

The purpose of this study is to investigate how customers' senses can be influenced by the experience of a visit to a tourist company and how six tourism businesses today utilize this phenomenon. The problem is that the phenomenon of sensory impact is a relatively newly …

En analys av sa?ljklimatet i komplexa business-to-business relationer

En utredande nula?gesanalys i kontrast till Insight Selling

Masteruppsats · Uppsala universitet

… Selling is characterized, as the name suggest, by selling of solution to the customers needs. With Insight Selling the seller has a provocative approach towards the customer and the seller is searching for customers in the need of change. This is a qualitative study conducted …

Svängda hyllor - den raka vägen till en attraktiv butik? En kvantitativ studie om konkava hyllors effekter på kundens perception av sortimentet, upplevelse av butiksmiljön och köpbeteende.

C-uppsats · Handelshögskolan i Stockholm

… The objective of this study is to describe how these shelves effect the customer perception of the assortment, their experience of the store environment and their buying behavior. An S-O-R framework is used as an overall basis in order to outline the effects investigated in this …

Effekter av personalklädsel- En studie i detaljhandelsmiljö

C-uppsats · Handelshögskolan i Stockholm

… employees' appearance has in creating an overallpositive experience for their customers. Hence, many retailers use some form of employee clothing or aspecific dress-code for their in-store workforce. The subject is in spite of this poorly investigated,especially in an ordinary …

En fallstudie av normativ kontroll på ett telemarketingföretag

En diskursanalytisk studie av etik som motiv till övervakning och styrning

Masteruppsats · Örebro universitet

… in a higher moral stance to get competitive advantages, and offer their customers and partners a more ethical product. This phenomenon has in Sweden resulted in a sphere of companies who has earned the R-licens. The R-licens is earned by companies if they fulfill ethical and …

Så(s) mycket bättre!

- En studie av varumärkeslojalitet för Lohmanders

Kandidatuppsats · Mälardalens högskola

… to the brand Lohmanders? How does brand loyalty arise among Lohmanders customers? Purpose: The purpose with this thesis is to research consumer’s brand loyalty to fresh sauce and to analyze how brand loyalty arises regarding the brand Lohmanders. Method: The theoretical …