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En studie om vilka faktorer som påverkar den upplevda tjänstekvaliteten för pensionssparande
Our purpose of this paper is to seek an understanding of which service quality factors that affects customers in their decision making progress regarding purchasing financial services such as pension products. We also seek to evaluate the different service quality factors by …
En idéanalys av folkbibliotekariers syn på skönlitterär kvalitet och hur den påverkar deras arbete
… of 2014, it is stated that public library supply should be characterized by quality. To investigate what this means for the library, I do a functional analysis of ideas of librarians' views on quality and how they work with purchasing, weeding and mediation. I have chosen to …
En fallstudie av kvalitetssäkring i tjänsteföretag
Abstract Title: The Moment Of Truth; A study of service quality assurance Authors: Fanni Helminen and Linda Elsborg Level: Bachelor Thesis in Business Administration, C-level. Advisor: Lars- Johan Åge and Jens Eklinder Frick Date: 2014- June Purpose: Quality assurance has become …
… this study is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline …
En undersökning av Boken kommer verksamheten och några användares upplevelser av servicekvalitet
… this Masters thesis is to examine how disabled people who receive the shut-in-service in one community define service quality. The purpose is also to examine the shut-in-service and to look at the users' context. Answers are sought to the following questions: - How do users …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans Lundberg Course: Bachelor thesis in business administration, 15 Credits (15 …
En studie av kunskapsläge, hinder och strategier inom kommunal förvaltning
”Ecosystem services are the ecosystems direct and indirect contributions of ecosystems to human well-being.” In order to reach the generation target and the environmental objectives it is important to increase the awareness of biodiversity and ecosystem services and it’s …
En jämförelse mellan företag som reviderats av Big Four och företag som reviderats av någon annan revisionsbyrå
… to be obtained. The auditor can also be seen as a provider of a commercial service in which service quality is important. Audit quality can thus be separated into technical quality, which is defined as the probability that the auditor both discovers and reports a breach in the …
-The paradox of service quality assurance in Sharing Economy businesses
… connected to an ever-changing network. People now share and exchange services and products from each other. Sharing Economy businesses (SE businesses) enables this by facilitating the meeting and transaction, while at the same time capitalizing on it. What most established …
bidrag till ett kvalitetsbedömningssystem
… a complex concept consisting of different parts, where the food, atmosphere, service, together form the meal quality. The semi-structured interviews and the inquiry form, have given an indication of the preschool work with quality in the meal activities and it shows that on a …
… 2003) theory contributes to more specific understanding of an internal public-service environment. The review of the existing approaches and the recommended alternative law-system (risk-based decision-making) confirm how the chosen approach could affect the internal quality …
Quality is the key to a well executed product or service. The construction industry hasn’t highlighted the quality in recent times which have contributed to the construction industry receiving much criticism in the field. The public sees it as an offhanded industry where errors …
ett lämpligt mätinstrument av upplevd tjänstekvalitet inom reseindustrin?
… by increasing competition. A majority of the travel agencies offer different services that all satisfie the same customer need. However, one major difference in the market aspect is the service quality, this making it an important mean of competition. There are several …
Quality Assurance in Service Procurement --- Total Quality and Total Quality Management refer to popular management philosophies in organizations these days. The purchasing department has an important part in the strive for organizational quality as several studies show …
spelar det egentligen någon roll?
Audit is a service of society that takes place in the public interest. To guarantee the quality of auditing a quality control is done with predetermined time intervals. The purpose of this paper is to investigate and analyze the concept quality and the procedure of the quality …
