460 uppsatser · sida 2 av 31
… originally based on a specific assignment given to the authors from ABB Full Service, a unit specializing in providing maintenance outsourcing: ?How can ABB Full Service expand its offering of providing fundamental maintenance by seamlessly incorporating the business concept …
En utvärdering av tre instrument för att mäta tjänstekvalitet i kollektivtrafiken
… of the three instruments SERVQUAL, SERVPERF and Zone of tolerance to measure service quality, from the respondents' perspective. This study has been carried out by a quantitative method in which respondents answered three questionnaires, which was based on the three instruments …
en studie av svensk kvalitetsmärkning av ekoturism
… a quality- or environmental label. The analysis is based on theory concerning service quality, labelling and marketing. The thesis also includes a short description of the eco-tourism market and competing labelling schemes. Nowhere on the Internet homepage or in the criteria …
This master thesis is based on a general issue of quality in social services. I have chosen to illustrate through an empirical case, namely the position social responsibility coordinator and shortened SAS. This position is fairly new to the Swedish social services and has the …
… should be able to use the study in their work with quality assurance off their services. 2. Company’s in real estate business and other students should be able to use the study for an overview of quality models. Method: To collect data I chose to use a qualitative method based …
… over 4500 companies in Sweden who are certified. Blixtvik AB is an Internet service provider in the broadband industry. The company delivers broadband services to private customers, small and medium enterprises and housing associations. As the competition in the market …
En idé som speglar samhället
… limited resources and the concept of quality becoming a part of the Social Services Act. The municipal care of the elderly tried to apply a quality control system not designed for a human service organization. In order to succeed it tried to make the idea concrete and …
Although Lean has received an increased amount of attention in the service context, research still has not established how successfully Lean manages to increase service productivity; since service productivity consists of both efficiency and quality. Research regarding …
Likheter och skillnader mellan frivilliginsatser & tvångsvård i ärenden med barn som har en eller två föräldrar med psykisk funktionsnedsättning.
… of this thesis is to compare and analyze Malmö Aviation and Rica Talk Hotel's service culture. This is done by examining three themes, the organizations ways of working with training, motivation and empowerment of frontline employees. Method: The essay is a case study-based …
En analys av servicekulturen på Malmö Aviation och Rica Talk Hotel
… of this thesis is to compare and analyze Malmö Aviation and Rica Talk Hotel's service culture. This is done by examining three themes, the organizations ways of working with training, motivation and empowerment of frontline employees. Method: The essay is a case study-based …
går det att sitta på dubbla stolar, få dubbla inkomster och ändå bevara oberoendet?
… reports approved by auditors who, at the same time, offer consultancy service to their audit clients. Many researchers and experts argued that there is a role conflict when an auditor offers consultancy service to audit clients. They argue that the main duty of an auditor is to …
The aim of this paper is to examine how dyslectic adults define the service quality at the public library of Gothenburg. The purpose is also to investigate what level of service quality the library provides and which responsibilities the library has towards the dyslectics …
The aim of this master thesis is to investigate the design of the reference service and its development that Internet has caused in college/university libraries when it comes to the service provided to the user. I want to examine the quality of this development from the view of …
Quality is the key to a well executed product or service. The construction industry hasn’t highlighted the quality in recent times which have contributed to the construction industry receiving much criticism in the field. The public sees it as an offhanded industry where errors …
Gudstjänstens relevans för kyrkan och för den kyrkotillhörige sett ur anställdas och förtroendevaldas perspektiv
… barely 6.5 million members in 2012. Just over 1% of the members visit a church service regularly every Sunday. The number of visitors in worship services has diminished continuously for a very long time. From 1990 to 2010, the annual number of visitors at the main worship …
