183 uppsatser · sida 1 av 13
… organizational issues with IT. Furthermore, since the IT-system is based on a Service-Oriented Architecture (SOA), it contributes to, and complements the somewhat insufficient contemporary evidence of this architecture. The usefulness of the GPM solution has been shown and thus …
… concerning the transformation process of a product oriented company into a service oriented company, and how these issues can be overcome. We will exemplify this by developing a dewatering pump rental concept for ABS, and identify the drivers and barriers for ABS when …
<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient …
Influeras Styrningen av Service eller Service av Styrningen?
The purpose of this thesis is to examine and analyse which effects a service strategy has on the control system of an organisation. The thesis takes a service perspective, and it is assumed that a service strategy gains competitive advantage and that the goal of the service …
För ma?tning av prestationer inom Rottne industris reservdelslager
… pa? fyra ma?ttgrupper; leveranstid, leveransprecision, orderkvalitet och servicegrad. Prioriteringen för dessa ma?ttgrupper skiljer sig na?got beroende pa? vilken kundgrupp som avser att betja?nas. För bra?dskande orders, som kopplas till slutkunder a?r leveranstid …
… då brist uppstår. Ett annat problem är att det ej finns något tillförlitligt system för att se hur många pallar som egentligen existerar inom företaget eller vilken typ av pallar det är. Uppgiften är att identifiera de största problemområdena och komma med förslag på åtgärder …
Examensarbetet är en fallstudie med förslag till förändringar åt uppdragsgivaren som ägnar sig åt tredjepartslogistik. Uppdragsgivaren är Kriminalvårdsanstalten Smälteryd i Sätila som ligger i Marks kommun. Anstalten utför logistiska aktiviteter mellan Monzon AB och dess kunder …
The focus of this master thesis is the library politics of the French Right wing party the National Front and the debate that followed the application of this politics. This qualitative study is divided into two parts where the critics to this politics represents one side and …
en experimentell studie
This thesis aims at examining to what extent a few, algorithmically very easily extractable document features can be used to classify electronic documents according to genre. A set of experiments is therefore carried out, using only 11 such simple features in an attempt to …
… its manufacture, deployment and maintenance, culminating in its removal from service and final disposal?. [PLM Development Consortium, University of Michigan, 2007] The demands of an information management system, such as a PLM system are immense in the automotive industry …
… Lunds universitet, Campus Helsingborg, Institutionen för Service Management/Retail, Turism, Hälsa och Hotell & Restaurang Kurs: Kandidatuppsats, VT 2007, SMT 302, 10 poäng Författare: Malmqvist, Britta; Mujcin, Amela; Pedersén, Ã…sa Handledare: Heide, Mats; Kruzela, Pavla …
En studie av Apotekens Service ur ett HRO-perspektiv
… factors.The aim of the thesis is to improve the risk management at Apotekens Service by applying theories from HRO and safety culture. In July 2009, following the re-regulation of the Swedish pharmacy market, Apotekens Service AB was appointed national pharmacy infrastructure …
En kvalitativ studie om värdeskapande vid mänsklig och teknisk interaktion
… solutions, the technical interaction, are often referred to as self-service systems. These systems enables the customer to carry out the tasks previously performed by the company (Hilton and Hughes, 2013). A growing number of Swedish companies are implementing these self-service …
en studie om ledarskap på en socialförvaltning
… of this essay was to analyze the management and steering of the social welfare service. The objective was specifically to examine how the leaders approach their position as managers of the social welfare service, and also how they approach their way of steering. The social …
… stöd av en mångfaldskultur kan företaget utveckla och göra de övriga delarna i Service management systemet mer komplett. Ett mer komplett Service management system leder till ett mer lönsamt tjänsteföretag, som har lättare att anpassa sig och sin verksamhet till sin omvärld. De …
