183 uppsatser · sida 3 av 13
En kvalitativ fallstudie om vägarna mellan lean och motivation hos anställda i tjänstesektorn
… important political issue in Sweden in the 1970?s. As the popularity of lean service is now increasing, there are still unresolved issues regarding the transferability of a mass production system to the service industry, particularly with regards to the motivation of service …
… when a contractor in the Defence Industry wants to increase its commitment of service, and how will their relationship change? The thesis is above all focused on generating knowledge that can lead to rapid and concrete measures and that can be used in the analysis of an …
realtidspositionering för effektiv hantering av fordonsflotta
… skulle leda till kortare ledtider, förbättrad internkommunikation och högre servicegrad gentemot kund. För att få dessa antaganden bekräftade borde testimplementeringen ha genomförts i större omfattning och under en längre tidsperiod. Dock har förhöjd servicegrad gentemot kund …
… 2003) theory contributes to more specific understanding of an internal public-service environment. The review of the existing approaches and the recommended alternative law-system (risk-based decision-making) confirm how the chosen approach could affect the internal quality …
… instrument originally developed for measuring changes toward lean thinking inservice organizations in general should be adjusted in order to be of use in service organizations within the healthcare sector, andin hospital organizations in specific. The adjustments are suggested …
Fallstudie Vägverket
… there is a need for continuous improvements, for both manufacturing and service organizations, to meet these demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations …
"Sen om himlen ramlat ner och alla har blivit funktionshindrade, det spelar ingen roll, för det ni hade innan ? det får ni nästa år ändå."
… how financial management functions within the individual and family care services in three mid-sized municipalities. 27 interviews with managers and key personnel at three management levels in Örebro, Växjö and Jönkö-ping were conducted using a descriptive approach and …
… is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management …
… is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management …
En kvalitativ studie om hur omsorgspersonal inom hemtjänsten arbetar för att de äldre ska få ett värdigt liv
… shows that the organisation priorities small time-consumption and standardized services in order to increase the efficiency. It is found that the professional caregivers perceive that the demand for documentation and other administrative tasks has increased and as a result of …
… in order to validate the ability of the system to create a thermally serviceable environment for the lithium-ion battery cells. The work has therefore been focused on verifying whether the existing structure provides sufficient heating and cooling functions. Based on the …
Service på nya premisser
Service, i form av tjänster, har i vårt samhälle vuxit sig till en stor och naturlig del av vår vardag. Utvecklingen går nu mot att kunderna får allt större ansvar över service-processen, vilket slutligen resulterar i vad som kallas självservice. Forskningen kring självservice …
… work injuries. Large multinational companies around the world offer a customer service where they serve customers who have experienced a problem with that company’s products or services. The employees working for the customer services usually have very monotonous work routines …
… and to identify possible links between the vehicle routing process and service and economic variables. The study was carried out at Södra Skog in autumn 2008. 15 timber hauling contractors were sampled and interviewed about their work with timber transports. A base model for a …
… Då detta inte skulle vara i linje med vårt syfte har vi utgått ifrån serviceorganisationens perspektiv och beskrivit hur den kan utveckla sin kommunikation i syfte att ta kontroll över sitt organisationsvarumärke, genom att sända ut ett konsekvent budskap och därigenom parera …
