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… that occur when the company transforms their operations from producing IT-services in house to ordering from a supplier. After a while the company often realizes that it lacks sufficient competence to order IT-services. There is also a great risk that the company becomes very …
<em>Hur ser behovet av CRM ut för små och medelstora tillverkande företag i Sverige?</em>
… their customers that the CRM system supports the sales, market and customer service process. It is also equally important that it provides good functionality and is user friendly. A company that have used both types of CRM systems mentioned that the advantage they see with an …
… over 4500 companies in Sweden who are certified. Blixtvik AB is an Internet service provider in the broadband industry. The company delivers broadband services to private customers, small and medium enterprises and housing associations. As the competition in the market …
analys och förslag baserat på Service Management Systemet
Title: Nelson Garden AB ? Analysis and recommendations based upon the Service Management System Course: Business Leadership within horticulture and agriculture. Author: Annika Kirilov Tutor: Carl-Johan Asplund Examiner: Anders Kristoffersson, lecturer within business economics …
… and viewpoints we have interviewed regional directors, sales managers and service managers at FSEE’s sales and service offices in Sweden, England, Germany, France, Spain and Italy. The focus during these interviews has been to discuss their usage of MSMS and potential evolution …
… ha haft under bytet. Våra sekundära källor utgörs av teorier inom framför allt service management, change management samt ledarskap/management. Vi har använt en blandning av induktivt och deduktivt arbetssätt. Modellen 4M består av faktorerna medvetenhet, mål och vision …
a means to improve forage quality and production
… and the results of the farm study combined with experiences from the extension service. The models add the prioritizing of decisions from different time horizons of decision-making and planning, together with the resource utilization of the process perspective and comparability …
A Swedish Case
Technology based self-service (TBSS) used in supermarket self-scanning checkouts is a relatively new phenomenon in Sweden. Studies on TBSS as a self- checkout device have been formerly carried out but with focus on the customer perspective. The authors therefore saw a challenge …
<em><em>Utveckling av säkra RESTful web services för mobilapplikationer</em></em>
This report describes the development of a RESTful web service for mobile applications. The web service makes resources from an existing system called kompetensdatabasen ("the competence database") available. Kompetensdatabasen holds information about the capabilities of …
… att formulera sina behov och krav på ett bättre sätt. Detta kan uppnås med IT Service Management och vi utförde en kvalitativ undersökning med hjälp av semistrukturerade intervjuer angående hur IT Service Management införs med hjälp av det praktiska ramverket ITIL i tre …
Miljöprestandaindikatorer för ett tjänsteföretag
… broadened and it is now important not only to supply a particular product or service but also show that they are actively pursuing an environmental agenda. Companies can use various tools to aid in environmental efforts, but also to demonstrate to the world that the company is …
… ett deduktivt undersökningssätt. Slutsats: Vi har med hjälp av teorier om Lean Management kommit fram till att det finns olika former av slöseri som påverkar arbetsprocessen på Helsingborgs akutmottagning. Genom att applicera Lean Management inom sjukvården har vi kunnat …
… and risky, most new technologies fail to be translated into products and services, and most new products and services are not commercial successes. In short, innovation can enhance competitiveness, but it requires a different set of management knowledge and skills from those of …
uppföljning och klimatanpassning
… change ecosystem structure and function, with subsequent effect on ecosystem services and biological diversity. In Sweden, between 2005 and 2010, the red-listed species has increased by 13 % and similar trends can be seen across the world, making it difficult to attain national …
… purpose of this Master of Science thesis is to examine which fleet management services for engineering vehicles, ”Fleetech” preferably ought to develop in order to reach a broad market and meet the demands of contractors. Scanty explained, fleet management is the management of a …
