541 uppsatser · sida 1 av 37
<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient …
There is now a trend to move closer to the customer in the form of long-term and lastingrelationships. The market today is characterized by growing competition with new playersconstantly arising. In order to gain competitive advantage with the increasingly challengingmarket …
En studie om användandet av CRM-system inom livsmedelskedjorna ICA och Coop
… adapt themselves to a new competitive environment characterized by increased customer demands as well as a larger amount of competitors. Therefore companies have had a shift in their strategies from focusing on sales numbers to focusing on the customer. To build lasting customer …
a study of how to maintain the customer satisfaction while reducing the overall service offer
… banks. This has lead to a big debate in the society, a lot of frustration from customers, and a drop in customer satisfaction for every bank that started the process of removing cash management. The purpose of this study is to find out how the banks could keep their customer …
… purchasing department of non-automotive products believe that their internal customers might not have full understanding of what the purchasing department does. This is a problem because the internal customers might not use the contracts negotiated by the purchasing department …
… in steel and aluminium. The thesis focuses on identifying and analyzing the customer order fulfillment process of three customers at Pallco AB. The main objective of the thesis is to distinguish time differences in the company’s administrative work for each of the three …
… of this thesis is to describe how service companies through adjustment of the customer’s zone of tolerance can influence customer’s perception of the service during the processes of service delivery and create customer satisfaction. The method used was case study approach …
a case study of Länsförsäkringar
… Uppsala initiated this study, which aims to provide an understanding of customer’s view on customer value, related to agricultural insurance and financing. The intention is to investigate if Länsförsäkringar’s view on customer service corresponds with the customer’s view and …
the Customisation Case of Nestlé on French and Chinese Dairy Markets
… and the growing importance of marketing for business success also show that customer dimension must be taken into consideration. On some markets and in certain industries, the offer is much higher than the demand and then, companies need to attract customers. On the national …
… on a global market manage to handle the changing conditions concerning customer value. Our approach has been a comparative analysis between two different sites in order to answer the purpose. The case studies at Metso Mining have been made through interviews and visits at two …
En kvalitativ studie om värdeskapande vid mänsklig och teknisk interaktion
… As a result of the digital evolution, there has been a change in the way customer and company interact (Normann, 2011). The traditional way for players to interact with each other required an interaction human to human (ibid), a mode of interaction that now can be replaced or …
en studie i hur mellanmannen arbetar för att uppnå kundtillfredsställelse åt två parter
… Jonas Molin & Jens Eklinder - FrickTitle: Intermediaries pursuit to achieve customer satisfaction - A study in how the agent works with factors to achieve customer satisfaction against two opposite parties.Purpose: The purpose of this thesis is to analyze the intermediary …
… up new ways for companies to build relationships and to inter-act with their customers. A contributing factor is social media that has opened up for in-teraction with companies and customers where they can communicate with each other. This creates both positive and negative word …
- En studie om hur Sveriges storbanker arbetar för att skapa lojala kunder via digitala kanaler
… and services online. This means that there is less personal contact and that customer relations can be described as having gone from face-to-face to face-to-screen. Swedish banks have come a long way in terms of adapting its operations to customers? demand in a global …
The Case of a European Retailer in China and the U.S.
Title: Culture’s Affect on the Determinants of Customer Satisfaction in Retailing: The Case of a European Retailer in the U.S. and China Date of the Seminar: 29th of May 2007 Course: BUS 809 Master thesis in International Marketing Authors: Lisa Bustamante Chesley Norman …
