Behovet av kommunikation om kommunikation - En fallstudie om intern kommunikation på ett folkbibliotek
Intern kommunikationKommunikationInformationsflödeInformationsspridningInformationskanalerInformationshanteringInformationFolkbibliotek
The aim of this study is to gain knowledge about the internalcommunication at a public library in Sweden, focusing on the flow of information and the library employee?s role as a source and receiver. This is an important subject because internal communication affects not only the internal work, but also the users. Despite this there are few studies about internal communication in libraries. The research questions used are: How do the employees perceive the role as source of information, and what choices do they make before they spread information? How do the employees perceive the role as receiver of information? How do the employees feel that the information flow works in the organization as a whole?The research is founded on five qualitative semi-structured interviews with the library employees. The study?s analysis model is based on Jan Strid?s model from his book Intern kommunikation inom organisationer, företag och myndigheter (Internal communication in organisations, businesses and public authorities), and contains the elements source - purpose, channel - message and receiver - effect.The results show that even though the general opinion amongthe employees is that the internal communication is working well, some problems are also revealed. For example there were varying understandings about what was expected of them in their roles as sources and receivers of information. The conclusion is that there is a need for open discussion about the internal communication, and that there is also much to be gained by establishing guidelines for information management.