Att organisera kunskap på ett företag
en fallstudie vid Ecophon AB
FöretagsbibliotekDomänanalysInformation managementInformationsbeteendeInformationshanteringKollektivismKunskapsorganisationCollectivismCorporate librariesDomain analytic approachInformation behaviourKnowledge organisationDocumentationInformationLibrary scienceArchivisticsArkiv- och bibliotekskunskapDokumentationSocial Sciences
Organising knowledge in a corporate environment : a case study at the development departments of Ecophon ABThe purpose of this master's thesis is to investigate how three development departments of a technical firm could organise their collection of documents and information resources to improve their management of information. Three sets of questions have been posed: 1) How does the target group of engineers deal with information, and what problems can be identified in this process? 2) What does their collection of resources consist of, how is it organised, and what problems are apparent? 3) How can principles of knowledge organisation be applied in a corporate environment?The investigation has been carried out as a case study. Three main methods of collecting empirical data have been used: surveys, unstructured interviews and collection observations. The results of the study have highlighted three major problem areas: the collection's lack of structure and searchability, the absence of policy regarding how employers should deal with information, and the inadequate knowledge among staff on how to search for, use and disseminate information.By looking at previous research on knowledge organisation, we have been able to draw conclusions regarding how the target group could organise and manage its information and knowledge in order to achieve greater efficiency in dealing with information and carrying out work tasks. For effective management of information, an awareness of the value of information as a corporate resource is needed. Furthermore, information must be organised and made available according to set rules. Knowledge has to be disseminated and utilised across the entire organisation.