Service Design is a relatively new, unexplored and exciting phenomenon that through an interdisciplinary work methodology designs services. A discussion has been going on for a long time regarding whether there is a difference between products and services. Services are often classified as immaterial, heterogeneous, non-storable and inseparable in relation to products. A question that arises is if something specific characterises the work methodology used regarding service design. The aim with this paper is thus to explain the work methodology when working with service design.

I denna rapport redovisas hur simuleringsmodellen för ljusbågsugnar EAFMelt har uppdaterats med ett modernare och mer användarvänligt gränssnitt för Windows. Simuleringsmodellens noggrannhet och känslighet undersöks där modellen påvisade hög känslighet för variationer i svårdefinierade indata. Modellen har utvärderas med avseende på användning för reglering av syretillförsel i syfte att minimera mängden kolmonoxid i rökgaserna..

Today we see a fast developing of the market for mobile communication, both in an increased and changed mobile use, but also in the development of new technologies and services. Much that can be performed on Internet/Intranet today with a PC will in some years also be possible to do with a mobile terminal. Mobile Internet will probable take place when new technologies as GPRS, EDGE and UMTS will be in use. These technologies in combination with the development of new terminals and services will bring new capabilities for both companies and private users. This report describes how a portal should be designed in order to meet the needs on the market.

Vattenfall and Svenska Kraftnät perform start-up tests, where hydropower generators are used to power up the electrical grid in case of a blackout. To monitor the electrical grid, Phasor Measurement Units (PMU) are used. Each PMU is individually equipped with a GPS-receiver to precisely timestamp the data relative to the official time UTC. During the test, it is also of interest to timestamp the measurement signals from individual hydropower generators to later compare with PMU-data, and thus study the power grids impact on the generator. The aim is to work out an appropriate method to make these measurements and to build a data acquisition system, capable of timestamp data relative to UTC, from a generator in one of Vattenfalls hydroelectric power stations. The problem is that the generator is located in an underground station which hampers the reception of GPS-signals and wiring should be avoided if possible. Time synchronization has been solved by using Vattenfalls network, which is synchronized by the network protocol NTP.

This Master of Science thesis project handles issues around managing data from the digital tachographsystem. European legislation states that companies must download the data of the digital tachograph systemand store it for at least one year for control purposes. The system stores data on the vehicle unit located inthe driving compartment and on smart cards personal for each driver.Acquiring data from the previous analogue tachograph was done instantaneously since the data wasphysically printed to a circular paper chart when driving. To acquire data from the digital system one mustperform a download from the vehicle unit and later transfer it to some form of backup solution for longterm storage. Data must also be downloaded from the driver smart cards.Download of data from the vehicle unit is the most time consuming task and may take up to 30minutes pervehicle.

This report describes an examination project made for the IT consultingcompany Sogeti. The purpose of the project was to develop and modify the translation tool Language Manager (LM) built by Sogeti to be used for translating applications. Employees at Sogeti considered some disadvantages with Language Manager, version 1.0 which among others was that language files for projects were saved at two locations. Partly in resource maps among with the source code of the applications and partly in a database. This was dual work for employees at Sogeti and it also caused redundancy inthe system.

The project team has chosen to carry out the project itself. This is to be able to work more flexibly in the product development process and not be guided by some guidelines.Every day, we read in the media about a new truck burglary. The problem has become so common that we do not even notice it in the media. Each year the theft of 1 billion of Sweden and the entire 82 billion in Europe in 2008. This is an increase of 10 billion by 2007.

During cold winter days it is likely that people in buildings with older windows or high glass facades experience thermal discomfort due to cold air down draughts. Earlier work has been aimed at finding analytical methods to predict the speed of the airflow in a room and in practice heating appliances are often placed beneath the windows to reduce the draught along the floor. In a study from 2012 Mohammad Parchami developed a method for estimating the required heating power to counteract the downdraught with such heating appliances. In this study, Computational Fluid Dynamics (CFD) was used to evaluate the usefulness of Parchami?s method and also to examine the potential of adapting the depth of the inward window sill as a means of decreasing the down draught.

Unemployment and long term unemployment is a reality for a large number of people in Sweden. This may be the result of structural changes in the labor market, but involves a wide range of issues. Along with other actors, the social services are obliged to support the long term unemployed to find a job. The aim of this study was to describe and analyze the work done by social workers towards the long term unemployed, 25-49 years old, in two municipalities. We performed altogether six qualitative interviews.

Web Services har vuxit i popularitet de senast åren. Användningen av inbyggda systemökar också ständigt, och möjligheten att göra inbyggda system tillgängliga via Web Services öppnar nya möjligheter.Detta arbete visar på möjligheter och problem med standardiserade textbaserade protokoll för kommunikation i inbyggda system med små resurser. XML-RPC och SOAP studeras ur detta perspektiv. SOAP befinns vara mer komplext att implementera stöd för än XMLRPC i den begränsade testmiljön, som har 32kB internminne. XML-RPC visar sig ge fördelar över proprietära protokoll främst när det gäller underhållbarhet och återanvändbarhet..

The purpose of this study was to analyze and develop a workflow for assessing and representing the value of ecosystems to professionals involved in municipal planning. A thorough literature review was conducted and supplemented by interviews and observations. Frameworks for ecosystem service assessments were analyzed and combined with methods in urban planning in order to assess social and ecological conditions. A workflow was set up and methods were evaluated by applying them to a case study in the area Åstråket in Uppsala. Experience from the case study was compiled in order to improve the workflow.Complex assessments were identified and simplified for the method to be useful for practitioners.

På Bravikens pappersbruk tillämpas idag ej skiftgående underhåll, istället används en underhållsjour som kallas ut vid problem. T.ex. om en motor havererat. I dagsläget sker en del av denna registrering på papper, vilket medför att hanteringen blir tidsödande och ineffektiv. I det här examensarbetet har vi utvecklat ett program som ska underlätta för vakten att registrera dessa jourtillfällen.Programspråket Java valdes för att utveckla programmet eftersom det går att skriva applikationer som är direkt körbara från en webbläsare ? sk.

The ever-changing modern health care environment places high demands on leadership skills. The purpose of this study was to describe the causes that effect leadership within the health care services carried out in a municipality. Data was collected by interviewing four health care managers, three registered nurses, eight enrolled nurses and one auxiliary nurse. A qualitative approach based on a content analysis method was conducted in the analysis of the interviews. Latent content deals with relationship aspects and interpretation of deeper underlying meaning of text.

Examensarbetet är utfört hos Aaro Systems AB, som säljer ett datasystem som hanterar bokslut, redovisning och konsolidering av ekonomisk data för koncerner. En del av detta system är ett web-gränssnitt där man kan generera och manipulera ekonomiska rapporter. Min uppgift var till en början att undersöka hur detta gränssnitt kunde anpassas för att visas på mobila enheter. Det visade sig dock fungera bättre än väntat utan några störremodifikationer så efter en vecka omdefinierade vi min uppgift till att utveckla ett övervakningssystem för kundernas applikationsservrar. Varje kund hos Aaro kör sin egen applikationsserver på plats.

Ahlsell är en grossist verksam i Norden inom produktområdena VVS, El, Verktyg & Maskiner, Kyl och Gör-Det-Själv. Ahlsells kunder kan beställa varor fram till klockan 16.00 på eftermiddagen för att sedan få varorna levererade från klockan 07.00 morgonen därpå. Från centrallagret i Hallsberg körs varje dag åtskilliga lastbilar ut till 35 av Schenkers terminaler i Sverige, för omlastning och sortering och vidare transport ut till kund. Examensarbetets syfte är att kartlägga flödet från kundorder till leverans samt att förbättra transporterna i Stockholmsområdet, från terminal till kunder och butiker. Varje natt transporteras 128 flakmeter, det vill säga mer än fem bilar plus släp, från centrallagret i Hallsberg till tre olika adresser i Stockholm: en terminal i Huddinge som är Ahlsells egen fastighet, Schenkers terminal i Spånga samt Ahlsells butik i Hammarby. Från terminalerna distribueras idag gods till både norra och södra delarna av Stockholm.