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345 Uppsatser om Telephone counselling - Sida 9 av 23
ADHD och fetma hos vuxna personer : En litteraturstudie
ABSTRACTThe aim of this study was to describe various methods of treatment and effects of treatment of ADHD, and to investigate wheater there is an association between adults with ADHD and obesity. Method: Literature review. Twelve quantitative scientific articles were found in the data bases PubMed, Cinahl and MedLine. Result: ADHD is a cognitive impairment that can lead to serious complications such as obesity. Studies show that drug treatments of adults with ADHD have positive effects in terms of reduced symptoms, increased efficiency and improved quality of life, but drugs can also cause side effects in form of loss of appetite and insomnia. For adults with ADHD and obesity drugs that affect metabolism have a significant impact on patients ability to lose weight.
Materialundersökning
This report emphasizes the importance of seeing a university as a company that offers a service. It isimportant to see the different quality dimensions that distinguish a service. The customer-focused planninghas also set the structure of this degree project.The marketing investigation is based on recruit questionnaires and interviews with secondary schoolstudents. The questionnaires show that the catalogue still reaches out with most information despiteconstant increase of information search at the Internet. The students seem to prefer University ofKristianstad´s catalogue front.The competition analysis is based on telephone interviews and information material sent from theother universities.
Privata skogsägares inställning till frivilliga naturvårdsavsättningar samt kvalitets- och tillväxthöjande skogsskötselåtgärder :
The business mission of Norra Skogsägarna is to achieve a profitable forestry for the private forest owners. With this as a background it is of interest for the forest owner association to know how forest owners think about voluntary retentions, the methods of increasing production and quality and if there are differences between those who have chosen to certify their forest and those who haven?t. This kind of knowledge is of importance, to in an effectively and adjusted way, help the forest owners achieve a profitable forestry.
The objective of this master thesis is to increase knowledge about private forest owners? opinions of the methods of increasing production and quality and to what extent these methods are used.
Våta toalettsystem med urinsortering - driftstudier ocg utvärdering med livscykelanalys i Södra Valsängs ekoby
This thesis is an investigation of Iranian immigrants and their use of libraries in Sweden. It isbased on a combination of a qualitative and a·quantitative method.Using a qualitative method, I give an outline of the history of lran from ancient times up to the present, as well as the different ethnological groups in Iran and their cultures. The main objective of this part is to clarify the contrasts between Iranian and Swedish cultural, social, linguistic and family structures, and also the characteristics of the crisis that most immigrants go through on their arrival in the new country. The qualitative method also involves structured telephone interviews with eight highly educated Iranians.This method was supplemented by a quantitative study through questionnaires of the attitudes· of lranian immigrants to libraries and reading. Iranians in Sweden turned out to be frequent Iibrary users.
Återinläggning av patienter 80 år och äldre på medicin- och kirurgklinik
ABSTRACTThe aim of this study was to describe various methods of treatment and effects of treatment of ADHD, and to investigate wheater there is an association between adults with ADHD and obesity. Method: Literature review. Twelve quantitative scientific articles were found in the data bases PubMed, Cinahl and MedLine. Result: ADHD is a cognitive impairment that can lead to serious complications such as obesity. Studies show that drug treatments of adults with ADHD have positive effects in terms of reduced symptoms, increased efficiency and improved quality of life, but drugs can also cause side effects in form of loss of appetite and insomnia. For adults with ADHD and obesity drugs that affect metabolism have a significant impact on patients ability to lose weight.
Kundrelationer inom banksektorn : Hur svenska storbanker verkar för att säkerställa kontinuitet och lönsamhet inom studentsegmentet
The purpose of this study is to investigate how the major swedish banks look upon and promote student profitability as well as long-term relationships within the student segment from a CRM point of view. The study incorporates a qualitative course of action with an abductive research approach which has been carried out by conducting personal and telephone interviews with representatives from three out of the four major swedish banks Nordea, Swedbank and Handelsbanken. Our research finds that the banks appear to regard their relationships with students as long-term investments, but that they simultaneously seem to lack distinctive, clear and procreative strategies for securing these relationships. Furthermore, the development of profitability within the student segment is considered an informal process that does not necessarily need to be computed through the use of quantitative estimates. Also, educational variables does not influence the banks as they segment their customer base and the student-centred offerings within the banking industry is to be deemed as being standardized rather than differentiated..
Bellman Marknadsföring : Marknadspotential och förslag till lanseringsplan
This Master thesis was written in collaboration with the Kalmar-based consulting company Sederkvist Kommunikation. The purpose was to explore the market potential for Sederkvist Kommunikations new software Bellman Marketing. Based on these results a launch plan was created and advoice were given to Sederkvist Kommunikation as to how their new administrative tool could be introduced on the market. Data were collected through semi-structured telephone interviews. The population was Swedish so called Gazelle-companies (growth-companies listed yearly by the business newspaper Dagens Industri) and totally 27 units were examined.
Mundekulla : En studie om det personliga företagets konferensverksamhet
The purpose of this essay is to review Mundekulla, which is a small, relatively newly established Swedish company operating in the field of conferences. Today they are serving ecological and environmental friendly food to their customers and we choose to investigate if this is a successful concept by asking the customer?s opinions. Our task is to analyze and understand how this company can develop a stronger concept regarding their conference area. This essay will also focus on trends and how the ever changing world can affect Mundekulla in the future.
Patienters förståelse för erhållen läkemedelsinformation vid utskrivning från sjukhus
It?s known that the drug information patients get at discharge from hospital is often insufficient. Patients? ignorance of which drug they use and how to take them can lead to drug related problems, can cause suffering and heavy expenses.The aim of this study was to shed light on the patients? understanding for drug information, which was given at discharge from hospital. The literature survey was used as a method and based upon a systematic choice of scientific articles, which were found in different databases during the period of April 1 to May 31, 2008.
Support i den världsvida väven : En studie om kundtjänst på Twitter och Facebook
Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.
The Emerging Pricing Capability
The purpose of this thesis is to try to understand, with the help of existing theories and empirical findings, the parameters which are of importance in the development of the pricing capability. We have used a qualitative and abductive methodology approach. The empirical findings have been collected via semi-structured interviews which we have conducted via personal and telephone interviews. Seeing pricing as a capability within the company our theoretical framework mainly consists of the resource-based view and an article explaining and given proof how pricing can be seen as a capability. We also describe the most used pricing strategy today within business-to-business companies, the cost plus strategy.
Kartläggning av barn och ungdomar med cochleaimplantat (CI) med avseende på kombinerad syn ? hörselskada eller dövblindhet, diagnos rörande deras syn- hörselnedsättning samt frekvensen för uni- respektive bilateralt CI hos dessa barn och ungdomar
BackgroundThe opportunity for cochlear implantation has now extended beyond children who are only deaf or hard of hearing. Children who are deaf blind from birth or early in life are receiving implants, but very limited research has been done for this population, and this raises important issues. AimThe aim of this study was to estimate the prevalence of hearing and vision impairment or deaf blindness in children with Cochlear Implants in Sweden and to investigate the diagnoses issues among these groups of subjects. Material and MethodSubjects with an age between 1-18 years were ascertained through multiple sources and almost complete ascertainment was achieved.ResultsA total of 77 subjects with a referring diagnosis of combined hearing and vision disorder or deaf blindness were ascertained. Out of those, 30 subjects were excluded.
System för registrering av automationslicenser
The ÅF Group is a leader in technical consulting, with expertise founded on more than a century of experience. They offer highly qualified services and solutions for industrial processes, infrastructure projects and the development of products and IT systems. They are also one of the leading names in certified third-party testing and inspection work.Today the ÅF Group has approximately 4,000 employees. Their base is in Europe, but their business and clients are found all over the world.A part of ÅF-Engineerings business is programming different automation systems to clients. Another part is support in both telephone and personal visits.Because the number of clients is high and the flora of different automation systems is big the consequence is that the employees must have access to many licenses with programming tools.
Från SMS och telefoni till mobil datauppkoppling : En kvalitativ intervjustudie om hur teleoperatörers verksamhet förändras då mobiltelefonens roll förändras
Det huvudsakliga syftet med denna C-uppsats är att undersöka hur teleoperatörer anpassar sin verksamhet för att bemöta den förändrade användningen av mobiltelefonen. Studien har undersökt hur operatörerna hanterar kunder som vill använda mobila tjänster istället för fasta. Mobiltelefonen används idag av teleoperatörens kunder för mer än bara samtal och textmeddelanden. För att besvara frågeformulering har intervjuer med fem teleoperatörer som tillsammans äger mer än 97 % av den svenska telemarknaden. Intervjuerna visar att teleoperatörer är mycket medvetna om de förändringar som har ägt rum och att de försöker vinna tid för att anpassa sin verksamhet, produkter och tjänster för den nya användningen av mobiltelefonen.
Informell internkommunikation på en statlig myndighet ? En fallstudie vid Swedac
This thesis is a case study of the informal internal communication at a Swedish government agency called Swedac. The purpose of the study was to investigate how the employees perceive and use the informal internal communication, what communication media they utilize for it and how the informal internal communication correlates to certain aspects of the organizational structure. In order to achieve this, six qualitative interviews was carried out with employees in the organization. Since informal internal communication is not a well-defined concept I explained my view of the concept in the thesis. The results show that the informal internal communication is very important and fairly widespread at Swedac.