The effect of the salary system and age on the internal and external motivationThe purpose of the study was to examine how a fixed salary with commission and only a fixed salary, and age affect the internal and external work motivation of sellers. This was studied by a questionnaire and participants were sellers in the call center industry in Sweden. In total there were 112 sellers from nine different companies that responded to the survey. The respondents were divided into groups based on pay systems and age. The measuring instrument used was the Work Extrinsic and Intrinsic Motivation Scale which classifies the motivation of internal and external based on six subscales.

In process oriented organizations, it is important to have well-functioning work processes tosupport the work being performed. In order to accomplish this, the organization has to makecertain decisions regarding the design and usage of the processes. This master thesis is based ona case study of a work process that is being used for the industrialization of products at Ericssonin Katrineholm. The aim of the study is twofold. One aim is to improve the studied process byidentifying improvement opportunities and carrying out the required adjustments.

The market of fruit and vegetables develops continuously to become tougher and more complex. The fast development makes it difficult to keep up with all the changes. This is the case for apples and tomatoes. The purpose of this work is to explain what the trade routes are like for Swedish imports as well as the Swedish production of tomatoes and apples, both in the present and the past times. There is also an ambition to create comprehension of the trade routes.

The aim of this bachelor thesis is to examine the current situation as regarding the political equality in Iran. The method of this reaserch is based on a single-case studie wich grounds in secondary sources. The analysis of this paper is based on fields that concern political equality which in this study will focus on the right to vote, candidacies in the parliament election 2004 and the presidential election 2005. A democracy theory by Jack Lively is used to analyze the political equality in Iran´s political system.The Iranian regim is strongly criticized by the goverments in the Western world and NGO´s for the situation of the democracy and the human rights in the country. Despite the criticism, Iran still continues in the same political direction, although the democracy has gained a stronger role in the political sphere.

I denna studie undersöktes designöverväganden för ett VR-system som ska stödja en arkitektonisk designprocess. Dagens användning av VR-system inom arkitektur är inte särskilt utbredd men anses vara ett stort framtida användningsområde för VR-teknik. Större delen av den forsk-ning som bedrivs inom VR-området fokuserar på tekniken i sig. VR-system skapade i demonstrationssyfte används till att undersöka fenomen som avståndsbedömning och navigeringsförmåga i virtuella världar. Denna forskning är viktig, men är inte tillräcklig för att ge vägledning i hur man bör designa ett VR-system som ska stödja en arkitektonisk process.

Arlanda airport is Sweden?s largest airport. The demand for comfort cooling of the airport?s buildings is high and is mainly provided by district cooling. District cooling is based on the same principle as district heating.

In past decades information technology has changed the conditions of organizations, not at least within the industry. Advanced IT systems have become a fact in order to cope with rapid changes in the market and to effectively manage an organization?s knowledge. When organizations became more flexible and customized expectations from customers and stakeholders also become higher. These expectations and guidelines are documented in a company?s management system, which can be designed differently depending on what standards the company chooses to implement.

AbstractThe aim of this study was to examine whether there are differences in Sense of Coherence between people in monotonous and non ? monotonous jobs with regard to birth order. In this present study, 89 individuals from three different working organizations participated, of which 51 (57, 3 %) of them were men and 38 (42, 7 %) women. The results showed that in varying occupations, firstborn children showed a higher level of Sense of Coherence. In monotonus jobs, middle children prove to have the lowest level of Sence of Coherence.

The mission was to create a prototype of a menu system for the companySystem Andersson AB. The instructions were that it has to be as interesting andmodern now as in 20 years. We had to look at technology from the cutting edgeof development to make our prototype survive in the future. WindowsPresentation Foundation (WPF) was the technique we focused on. There areonly a few applications that take advantage of WPF today, but it is predictedthat WPF will be the next generation method for developing applications to theWindows platform.To make our menu visually appealing, easy to use and at the same timefunctional, we followed the clear path and guidelines that are available ininteraction design.

The main aim of this study is to investigate which structural ideas that lies behind the European Union?s marine operation Atalanta that has been put into motion to counteract piracy and robbery outside the coast of Somalia. In order to do this, we have with the use of the theory of weak states, intervention as well as sovereignty, investigated EU?s document in the question with the use of the idea centered analytical method. The questions that has guided this study, lies both on an empirical and theoretical level.

A wastewater treatment plant has the task to refine the wastewater from substances that should not be released into the environment. The decomposition process can, in a simple way, be described as follows: micro-organisms breathe oxygen and eat unwanted substances. The environment in which the micro-organism lives is known as sludge and the correct amount of oxygen available in the sludge is important for the decomposition to be effective. The oxygenation of the sludge alone stands for about 30% of the plant?s energy consumption.

Organisationer står inför ständiga förändringar och det medför att organisationers IT-system behöver anpassas därefter. För att besvara dessa förändringar investeras det i nya IT-system. Dock prioriteras oftast inte hantering av de föregående systemen, så som systemavveckling. Systemavveckling behandlas ytterst lite i befintlig litteratur, till exempel hur en systematisk avvecklingsprocess skulle kunna genomföras. Utifrån detta utformades uppsatsens syfte att belysa ämnet systemavveckling och kartlägga centrala begrepp. För att uppnå syftet har två fallstudier genomförts samt en genomgång av befintlig litteratur.

The SAB-system (Klassifikationssystem för svenska bibliotek) was created almost a hundred years ago and has often been viewed as insufficient among many academic libraries. KB (Kungliga Biblioteket) has therefore decided to change to DDC (Dewey Decimal Classification) which means that the Swedish libraries are now facing a challenge that involves a change to a new classification system. This is a comparable situation that occured when the SAB-system was created. The aim of this Master?s thesis is to examine the Swedish library sector´s approach to a new classification system, first to the SAB-system and then to DDC.

Den här studien avser att undersöka i vilken utsträckning befintliga riktlinjer för datorstött samarbete är tillämpbara för asynkrona, geografiskt distribuerade system i syfte om att minska det socio-tekniska glappet. Det är ett glapp mellan vad användare efterfrågar socialt och vad som är tekniskt möjligt att stödja, där medvetenhet om andra användare är en central utmaning som påvisar ett glapp. Som praktiskt fall studeras Intercopy.net som är ett system för dokumenthantering via Internet. Resultaten visar att det verkar finnas få riktlinjer specifikt avsedda för asynkrona, distribuerade system och de som avser datorstött samarbete generellt kan vara svåra att tillämpa. Riktlinjer för enskilda användare och för datorstött samarbete kan därför med fördel kombineras vid utveckling och utvärdering av datorstött samarbete för att öka användbarheten på individ- och gruppnivå.

Problem: The main problem this thesis brings up is what impact factors like trust, commitment, communication between a company and its costumers and value can have on costumer satisfaction on the basis of a relationship perspective.Purpose: The purpose with this thesis is to describe the importance of factors that can have an impact on customer satisfaction on the basis of a relationship perspective. To do this the author has looked into a company called Q-steps and conducted an investigation on their costumers opinion of their relationship with the company.Method: An interview was held with Q-steps CEO Sören Levén as the basis of the thesis, as well as a questionnaire that was sent to the company?s existing costumers over the web.Theory: In the thesis the author uses a model that describes factors that can have an impact on costumer satisfaction on the basis of a relationship perspective. This model is based on theories within relationship building in service companies.Conclusion: To be able to develop good relationships to their customers and as a result of this increase the level of costumer satisfaction, Q-steps has to take different variables into consideration. The main focus in this matter should lay on the variables that to a great extent affect the level of costumer satisfaction.