Effekten av lönesystem och ålder på intern respektive extern arbetsmotivation
The effect of the salary system and age on the internal and external motivationThe purpose of the study was to examine how a fixed salary with commission and only a fixed salary, and age affect the internal and external work motivation of sellers. This was studied by a questionnaire and participants were sellers in the call center industry in Sweden. In total there were 112 sellers from nine different companies that responded to the survey. The respondents were divided into groups based on pay systems and age. The measuring instrument used was the Work Extrinsic and Intrinsic Motivation Scale which classifies the motivation of internal and external based on six subscales. The results showed that employees who had a fixed salary with commission had a higher level of external work motivation than those who only had a fixed salary. It was also found that the elderly had a higher degree of internal and external work motivation in comparison with younger ones.