On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

The aim with this thesis is to study the risk management in construction projects at the Swedish Road Administration, SRA. Furthermore, the aim is to find the effects of the risk management. The theorem of this thesis is that the positive effects of the risk management in construction projects create additional value to the project. These additional values are that the project itself becomes resilient and that the project goals are achieved without any significant disturbances.This thesis shows that the risk management in construction projects do not follow the guidelines set out by the SRA. This is due to a lack of education in the method and a difficult method all together.

en small case studie av event med olika karaktär föregås av en kartläggning av begreppet event. vidare identifieras kritiska faktorer för framgång och huruvida den arbetsprocess i vilken eventen växer fram överensstämmer på de olika eventen. vilka likheter respektive skillnader kan identifieras..

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Inspired by the article Special support on dubious grounds published in Teachers News (2010), we chose to examine the methods and procedures regarding acting out children without diagnosis. In preliminary work, we discussed the various forms and causes of acting out behavior among children in preschool and supervision and conflict management. The topic seemed relevant since we on several occasions experienced a feeling of inadequacy and lack of knowledge in our educational role both in teacher training placement time and during our working years as supply teacher and graduated child minders. Based on our past experiences and interests of acting out children without the diagnosis, work limited extent and time aspect for the course of the work we chose to only interview three pedagogues. Through the interviews, we wanted to compare these three pedagogues description of their work around acting out children without diagnosis in relation to accepted theories such as structure and clarity.

Uppsatsens titel: Management ? våra lärdomar och reflektioner Seminariedatum: 14 januari, 2004 Ämne/kurs: Management FEK 261, 20 poäng, magisternivå Författare: Emelie Bischoff, Staffan Cederwall, Christoffer Ekström och Daniel Lindström Handledare: Heléne Tjärnemo Företag: Sekretessbelagt Fem nyckelord: Management, lärdomar, reflektion, grupputveckling, självinsikt Syfte: Vårt syfte med denna rapport är att presentera våra lärdomar utifrån de områdena inom management, vi skaffat oss insikt i. Metod: 20 poäng projektarbete med en kvalitativ ansats. Teoretiska perspektiv: Management, grupprocess, team, ledare, chef, strateg, projektledning Empiri: Djupintervjuer med ledningsgrupp, gruppövningar, självinsikts- och personlighetstest, intervjuer med professorer och lärare vid EHL. Slutsatser: Vi svarar på vårt syfte genom att presentera våra viktigaste lärdomar utifrån oss själva, både som individer och som grupp, samt kommunikation och projekt..

Vårt arbete behandlar möjligheterna och hindren för att använda additiva tillverkningsmetoder (AM) med metall som bas för direkttillverkning vid batchproduktion. AM tillåter användaren att tillverka delar med komplicerade geometrier som är svåra, eller i vissa fall omöjliga, att tillverka för dagens konventionella tillverkningstekniker. Dessutom tillåter teknologin tillverkaren att skapa inre strukturer i ett material som exempelvis gitter- och bikakestrukturer. Metoderna för AM med metall skiljer sig bitvis ganska mycket åt, men grundprincipen är att man bygger upp en modell lager för lager utifrån en given digital fil, oftast CAD. Vårt arbete har därför behandlat området utifrån ett i första hand tekniskt men även kunskapsmässigt och ekonomiskt perspektiv då dessa har behövts analyseras i kombination med varandra för att på ett tillfredställande sätt kunna analysera området.

This report aims to identify and categorize suitable audit users and furthermore establish with values these users experience. The aim of the report has been fulfilled by analyzing interviews carried out with several companies using audits as a part of their risk management process. In addition to this, theories concerning management have been studied..

Working with health-management has become something most organizations would describe as essential for being legitimate today. The aim of this thesis is to investigate how this subject is handled in an existing company and how this work is percieved by the employees in the organization. Due to the fact that limited research has been conducted on this issue, we see this thesis as a potential for increasing the understanding of how health management is articulated in practice. Our results show that health management in our studied organization is far reaching in comparison with most organizations, but has room for improvement according to the Integral Theory. The consequence of differences in perceptions between management and employees could result in that health management does not become an integral part of the company and its daily operations to the potential extent..

: Outsourcing har blivit en mycket vanlig företeelse i det moderna samhället och textilbranschen anses vara den geografiskt mest spridda industrin i världen med produktion oftast belägen i Asien. Outsourcing till trots finns det fortfarande vissa moment i värdekedjan som i stor utsträckning utförs i butik i Sverige trots att i stort sett alla andra tillverkande och sammansättande moment utförs i fabrik i låglöneländer. Ett av dessa moment är larmning av varor. Syftet med studien är att undersöka och beskriva hur larmning av konfektionsplagg går till i svenska A-läge butiker samt analysera om förflyttningen av momentet bakåt i värdekedjan skulle kunna påverka detaljhandelns tidsbudgetering och lönsamhet. Frågeställningarna för studien är: På vilket sätt påverkar larmningsmomentets placering i värdekedjan butikens tidsbudgetering? Samt: Hur påverkas butikers lönsamhet av att larmningsmomentet förflyttas bakåt i värdekedjan? Den empiriska studien är indelad i tre delar; kvantitativa observationer i form av tidsstudier utförd hos tre butiker; kvalitativa intervjuer med sex tillfrågade butikschefer; samt kvalitativa intervjuer med huvudkontor från valda modeföretag.

Purpose: The purpose of this essay is to study how the hotel chain Radisson SAS works with prolonged customer relations with their business clients, with other words the clients that have business agreements with them.Methods: This study will contain an inductive approach and qualitative methods. The qualitative research method is in the shape of a deep interview with the sales manager of Radisson SAS and qualitative interviews of chosen business clients to the hotel.Results: The results of this investigation show that business clients are controlled by what kind of agreements their company has.The companies sign agreements with hotels and hotel chains that are able to satisfy big parts of their needs, if not all of them.With the help of flexible solutions, a well known brand, and good relations, Radisson SAS has made sure that their business clients have prolonged their agreements.They are a global hotel chain near transports, and business clients feel secure with Radisson SAS..

Dåliga arbetsförhållanden, bristande säkerhet och omänskliga situationer är rubriker som cirkulerar allt oftare i media. Globaliseringen har lett till att företag i allt större utsträckning sourcar sin produktion till aktörer i utvecklingsländer där arbetsförhållanden enligt västerländsk standard är oacceptabla. Skandaler inom mänskliga rättigheter och miljöutsläpp är skadliga för företagens rykte. Detta är något de aktivt måste jobba med för att motverka och i detta avseende är kinesiska textilfabriker en stor riskgrupp. Syftet med rapporten är att utreda hur företag kan arbeta för att skydda sig mot ordrägliga arbetsförhållandne i sina fabriker samt hur de kan förbättra arbetsförhållanden i dessa.

AbstractWith increasing population and increasing demands for comfort and thus an increase in energy demand, it is necessary to examine various energy-efficiency measures. This work deals with the ability to control the flow through the heating system to achieve the desired comfort with as little energy as possibleA heating system contains of different parts, roughly speaking, you can divide it to three main components: Heat source, Distribution and Heat emitters. All components are working together to bring heat to the building. What is examined in this report are different ways of adjusting the flow and supply temperature and how it affects comfort and energy use in a building.At today ?s date the conventional method is to use a high flow through the heating system, which affects pressure drop and cooling of the fluid.

AbstractThe purpose of this paper is to analyze TPL companies, and their collaboration with their customers from a TPL perspective. The paper intends to get a bigger understanding of their collaboration, advantages/disadvantages and how the collaboration can be improved. The foundation for the paper is obtained through questions that have been created from the chosen theories about supply chain, third part logistic (TPL) and lean production. We have had open interviews with five different conveyers where we have had our questions prepared and during the interviews asked new questions to get more distinct answers. When we subsequently analyzed the empirical material and by chosen theories we have been able to confirm that the collaboration between the TPL companies and their customers is more of a partnership character.