Det är viktigt att alla kan känna sig fria att använda den fysiska miljön. För det krävs bl.a. en god tillgänglighet. År 2001 antog riksdagen en nationell handlingsplan för handikappolitiken som ger riktlinjer om ökad tillgänglighet bl.a. ska enkelt avhjälpta hinder åtgärdas senast år 2010.

 The luxury market has steadily grown from the industrial revolution and onwards. Changes in society, trends and the increased living standards has enabled more people to consume luxury goods.The world is going through a major economic crisis at the moment. Studies shows that companies that have focused on added value rather than lowering prices has survived past financial crisis. It is also obvious that companies act very different during times of crisis. Adding to the problem is trends that point to a more careful consumption and environmental awareness.

IT-organisationer börjar ta större och större plats i bolags affärsverksamhet, och är idag även en av de största kostnadsposterna. I samband med detta ökar kraven på den IT som levereras där bland annat fler vill ha bättre insyn i vad som levereras och hur mycket leveransen kostar. Detta behov av insyn återfinns både hos IT-leverantören och hos deras kunder. Problem finns emellertid att göra IT mätbart i finansiella termer.  IT Financial Management (ITFM) är ännu i sin linda, men är en arbetsprocess som tar sig an denna problematik; Att kunna ge finansiell data på IT-tjänster. ITFM är en del av det vidare begreppet IT Service Management, vilket syftar till att beskriva hur IT som tjänst levereras på bästa sätt till en kund.

AbstractThe banking industry has during later years gone through several technological changes (Svenska Bankföreningen 2014). These big changes have led to several advantages seen both from a customer ? and corporate point of view. Advantages in easier usage, increased availability and more competition have made the banks more cost effective at the same time as the customer is being offered better prices. Even though the advantages seem to weigh over the disadvantages there are still those who thinks that things where ?better in the past?.

Bakgrund: En åtgärd för att effektivisera stödfunktioner i organisationer är att etableraoch använda sig av så kallade SSC. Det innebär att spridda stödfunktionerna flyttas tillett separat och ansvarigt bolag inom koncernen. Där redovisarna arbetar på SSC medancontrollers arbetar ute i organisationen. Det är vanligt förekommande attarbetsfördelningen aldrig når fullt ut mellan redovisarna och controllers, vilket harpåvisats på det studerade företaget.Syfte: Det övergripande syftet för studien är att öka kunskapen om hurarbetsförhållandet kan organiseras mellan redovisare och controllers när yrkesrollernautvecklas och förändras i en global organisation.Metod: Studien innefattar en fallstudie av en globalorganisation inom detaljhandel.Datainsamling för studien har skett genom semi-strukturerade intervjuer ochföretagsdokumentation.Slutsatser: I studien har det påvisats att bolagsansvarig (redovisaren) har en specialistochkonsulteranderoll, som hanterar redovisning och utför viss transaktionshantering.Business navigators (controllers) har en affärsparterroll och ?navigerar? verksamheter.En rad problemområden samt åtgärder för arbetsfördelningen har identifierats och ärpresenterade i tabell 14.

To be able to protect themselves from credit risk, the banks must constantly check the performance of  the companies they have lent money to. There are many mathematical models for predicting financial distress. These models use accounting-based ratios, which often are historical and not representative for the present situation. This study describes how the banks do in practice to find signals of insolvency in time and the variables they are observing for doing that.In addition to financial reports which the company sends in to the bank at least once a year, also the relationship between them and information from different information  agencies are of great importance to track  signals of insolvency. Poor profitability is the primary cause of insolvency.

This Bachelor ?s thesis is about the conversations and meetings that take place in the mobile library. The research questions will try to answer: What do the staff talk about with each other, what conversations do the staff engage in with their users and what do the users talk about amongst themselves? The thesis main question is trying to answer of what is characteristic for the mobile library ?s conversations and meetings. Is the mobile library as a meetingplace any different in comparison with the city library? Focus lies on the eveningtours of the mobile library and excludes those tours that service schools and learning-centers.

Vi lever i ett samhälle som genomgår stora förändringar på alla områden. Begreppet 24-timmarsmyndighet eller e-government är något som flera statsförvaltningar i världen liksom i Sverige redan har börjat arbeta mot. Den grundläggande idén med 24-timmarsmyndighet är att myndigheten ska vara i medborgarens tjänst, det vill säga erbjuda en bra service till medborgarna, öppenhet och insyn i sin verksamhet. Tillgängligheten är en av principerna för bra service. Migrationsverket är en av myndigheterna i den svenska förvaltningen som har börjat arbeta mot det idealet.

Background: During the 2000s, there has been an increased interest in studying business management and strategy implementation with customer focus in public organisations. To achieve business goals it is important to continuously work with strategies to meet customerdemands for increased efficiency and service. Purpose: The aim of the essay is to examine how to work on strategy implementation in a municipal real estate company from a management perspective in order to achieve overall goals. Method: The study?s methodology is a case study based on qualitative telephone interviews that were conducted with representatives in managerial positions from various levels of the company.

I denna uppsats diskuteras företagens self-service technology (SST) vilket innebär att kunderna själva får utföra sina tjänster med hjälp av företagens SST. Genom att låta kunderna göra detta kan företagen exempelvis spara pengar på att omorganisera personal eller rent av minska arbetsstyrkan eftersom mindre kunder kommer att kräva hjälp av personalen.I denna uppsats har resebranschen och dess SST att studeras. Uppsatsens frågeställning lyder: ?Hur upplever resebranschens kunder bokningar överInternet? där syfte är ?att undersöka och få förståelse för varför resebranschens kunder använder sig av SST när det finns andra möjligheter?.En kvalitativ metod har genomförts där sex kunder har lagt grunden till uppsatsens resultat. De huvudteorier som använts i denna uppsats är SST, customer value och technology readiness, och Davis TAM modellen samt Sheths value teori har legat till grund för analysen i uppsatsen.Teorin bakom SST är att det inte bara gynnar företagen utan även gynnar kunderna, då SST kan höja kundnyttan.

The aim of this qualitative study is to examine how users of talking books perceive the possibility of downloading talking books from home without visiting the library and how this affects them. Three research questions were formulated:How do talking book users reflect on their library usage?Have the subject's' library usage changed since introduction to the download service?How have users experienced the service?To answer these questions, five semi structured interviews were conducted with five different users of talking books in Sweden. All subjects were currently using download services which they had gained access to from their local public libraries. In analyzing the interviews, a theory established by Henrik Jochumsen and Casper Hvenegaard Rasmussen in Gør biblioteket en forskel (2000) was used.

Studies have shown that mergers and acquisitions often fail and that a reason to this might be that investment banks do not take any responsibility for the post merger integration. Despite this there have been no studies of the potential benefits of an investment bank taking a holistic approach to the M&A-process and including post merger integration in its service. This study identifies a couple of investment banks that does this and calls them holistic investment banks. In M&A-theory a successful process is often described according to so called success factors that need to be fulfilled in order to achieve a successful result of the merger or acquisition. The business model and work approach of one holistic investment bank is analyzed in this case study on the base of seven success factors from established theories.

The aim of this thesis was to investigate the accessibility and activities for dyslectic adults in public libraries in the Swedish county of Södermanland. The questions that were to be answered were four; to what extent do the libraries provide book material and special computer software? To what extent do activities occur? Does the library staff have awareness and knowledge of dyslexia and of activities for dyslectics? What are the obstacles for good service for dyslectic library users? Two methods were used. As a first step, a questionnaire was sent to thirty public libraries. The questionnaire elicited a low level of response, but gave in spite of this an overview of the situation for dyslectics in the libraries of the county.

The thesis has been written as a part of the Bachelor degree in Industrial engineering and management at the School of Engineering in Jönköping. The work is focused on the part of Husqvarna AB?s supply chain that is associated with the lorry transports to Italy. Husqvarna AB has approximately ten Italian customers, whose delivery patterns have been studied from January 2007 to July 2008. Some of the customers have a low delivery frequency and small amounts of goods that they therefore have not been fully analyzed in this report.

During the past decade, consumer health information-centers have been developed at the hospital libraries in Sweden in order to meet the increasing demand from patients and their relatives concerning consumer health information. In 1993, the hospital libraries in Falun, Västervik and Karlstad launched a consumer health information database called PION. The aim of this Master's thesis is two-fold. My first aim is to describe and discuss the principles of user-oriented evaluation. In my attempt to convey the theoretical discussion into the everyday life of librarianship, my second and most important aim is to conduct a user-oriented evaluation of the database PION.