Syftet med studien är att undersöka hur företag arbetar med att skapa och bevara kundförtroende över internet. För att besvara syftet undersöker vi hur företag som bedriver e-handel arbetar med att skapa och bevara kundförtroende. Undersökningen utgår ifrån relevant litteratur och framförallt två modeller som tillsammans bildar en teoretisk referensram. Denna referensram används som modell och grund för en kvalitativ undersökning. Den kvalitativa undersökningen grundar sig i sex djupgående intervjuer baserade på personliga möten och telefonintervjuer.

Service delivery acts like a process. This can enable the possibility of attracting attention towards the company who?s making use of this, furthermore generate several opportunities. However, it?s far from easy to deliver new services.

Abstract The planning of landscapes and towns has changed from a top-to-bottom perspective, including a focus on common interests, towards an inclusion of dialogue between planners and inhabitants of the planning area. In the countryside areas there are many interests which could be incorporated in such a dialogue. Still, the landowners have the final right to make the decisions for his or her property. The purpose of this paper is to examine how a dialogue for countryside development works and could be working, what participators of such dialogues are thinking about their right to direct and transform the landscape, and which roles the planners may take in such a context. With this background in mind, I also look back into the history with the intention to understand the situation of today.

This study examines a case of cooperation between banks, commerce, police and the municipality of Skövde, which in a project has the target to reduce the use of cash by 15 % in the city during 2011. The purpose of this study is to increase the understanding of the importance of cooperation in which different actors come together to reach a common goal, such as speed or interfere with an ongoing change, while they must meet their own interests. In this study the case of cooperation has been studied by using a qualitative approach. The methods used in this study are participant observation and a group interview as well as personal interviews. The theories underlying the study revolve around the concepts of collaboration between organizations with similar interests, changes in society, conflict and resistance to change..

TV and radio services have always been distributed over analogue broadcasting networks and been received on a TV -set or a radio receiver. Today this situation is changing due to digitalization and convergence between broadcasting, telecommunications and data communications. Other terminals, such as a PC, can also receive TV and radio services. Digital TV and radio can offer additional services such as e-commerce, electronic program guides and content synchronized to the TV and radio shows. If these services are to be received by several receiving terminals with different properties, the services must be adapted to the terminals.

Detta examensarbete behandlar ämnet medborgardeltagande i den fysiska planeringen och frågan om hur man kan få med invandrare i fysiska planeringsprojekt. Alla människor i samhället har rätt att framföra sina åsikter i den fysiska planeringen. Medborgares och folkrörelsers synpunkter är lika viktiga som näringslivets och de politiska partiernas. För att medborgarna ska kunna medverka, måste politiker och planerare ge dem den möjligheten. Idag är det oftast högutbildade och resursstarka personer som deltar i den fysiska planeringen och Boverket har konstaterat att den till stor del domineras av medelålders män. I Sverige har vissa personer i särskilda medborgargrupper sämre förutsättningar att komma till tals i den fysiska planeringen. Exempel på sådana grupper är; ungdomar, äldre, kvinnor, lågutbildade, arbetslösa, funktionshindrade, invandrare eller grupper av medborgare som helt enkelt saknar vana att framföra sina åsikter. Enligt Plan- och bygglagen (PBL) ska alla som har väsentligt intresse av det enskilda förslaget till program eller plan få information och ges möjlighet att lämna synpunkter på detta. 1996 gjordes ändringar i PBL och avsikten var bland annat att öka möjligheterna för medborgarna att delta i planeringen tillsammans med politiker och planerare.

I en omvärld som ställer allt högre krav på delaktighet kom ett uppdrag 2000-03-30 till Norrbottens Flygflottilj, F 21 som på nio månader skulle sätta upp ett nytt internationellt förband. Om förbandet kallas ut blir det första gången sedan sextiotalet som Sverige fullgör tjänst med krigsflygplan utomlands. Swedish Air Force Rapid Reaction Unit, SWAFRAP AJS 37 skulle ställas i 30 dagars beredskapDenna uppsats syftar till att beskriva och analysera den planeringsprocess som har genomförts på F 21 ur de traditionella perspektiven problemformulering, genomförande och utvärdering avseende detta nya förband.Undersökningen har genomförts som en fallstudie på F 21 och avgränsats till AJS 37. Planeringsprocessen har studerats genom intervjuer av chefer inom SWAFRAP organisationen.Studien pekar på att processer av detta slag är ytterligt komplicerade och kräver mera forskning om vi skall lyckas förstå alla ingående komponenter och deras interaktion..

When the purpose is to create an illustration plan for a new neighbourhood there arelots of things to think about. In this report follows a description of the three differentplan modells SCAFT/TRÅD, garden city and ekological planning. SCAFT is aplanning model that were used in the 1970s. It contains proposals how to make thetraffic enviorment safer. TRÅD replaced SCAFT in 1982 and it contains also adviceshow to make the traffic enviorment safer.

Politiska och ekonomiska svängningar samt geografiska förutsättningar präglar stadens fysiska planering samt dess uttryck och form. För Lund och Köpenhamns räkning har planeringsprocessen under drygt femtio år tillbaka skett utifrån ett antal plandokument, upprättade för att kontrollera stadens utveckling. Studier av dessa dokument visar hur städerna fysiskt brett ut sig i landskapet samt argumenteringen kring denna tillväxt. Under 50- och 60-talen bredde städerna ut sig för att kunna erbjuda fler och bättre bostäder under devisen ?välfärd åt alla?.

Syftet med arbetet är att redovisa bakgrunden till demokrati och medborgar-inflytande, för att sedan undersöka vilka metoder för medborgarinflytande som finns och vilka som är effektiva. Arbetet kommer även visa vilka problem som kan uppstå i samband med det ökade medborgarinflytandet. Detta på en nationell nivå för att se hur samråd och medborgarinflytandet i planeringen kan förbättras. Det leder fram till huvudfrågan; Hur kan planeringen uppnå medborgarnas och lagens krav på medborgarinflytande? Den avhandlande delen kommer att inledas med en litteraturstudie innehållande avsnitten Lagstiftningen, Demokratihistorik, Demokrati och kommunal planering samt Medborgarinflytande.

This thesis explores how the city of Gothenburg integrates and use social capital, defined through factors such as trust and cooperative networks, in its crisis preparedness strategies and how this can enhance the city's collective resilience. The study aims to contribute to the understanding of how social capital can be leveraged to strengthen crisis management and resilience in urban environments. The research analyzes existing quantitative data from the SOM-Institute regarding residents perceptions and self-reported preparedness actions and reviews Gothenburg's official civil defense plan for 2024?2027. By examining various aspects of social capital, including levels of trust and cooperative networks across different city districts and age groups, the analysis focuses on how social bonds and community contexts are considered in planning for handling and recovering from potential crises.

Purpose/aim: The purpose of this thesis is to examine if, and in that case how, the municipality of Umeå worked strategically with its communication during 2014 when Umeå was chosen as ?European Capital of Culture?. The research is mainly focused on the outlines of their communication plan, main goals, what  communication strategies the municipality has chosen to and their choice of media channels.Material/method: Two methods are used for this research; qualitative interviews with four employees within the communication team during Umeå2014 and a text analysis of three formal documents which provide the framework of communication policies and media strategies during Umeå2014.Results: The results clearly indicate a well structured, strategic planning outlined in the formal documents. The four people intreviewed all had a good knowledge of the policies and strategies in the documents, they also described their work in accordance with these..

This bachelor thesis is about illustrating the fundamental principles for planning, locatingand designing bicycle parking spaces. The study aims to give an understanding of theneed and demand for bicycle parking spaces today, as well as to determine how these canbe met according to different theories. The study also aims to investigate the issue withincorrectly parked bicycles, which occurs frequently in the cityscape and therefore createsan obstacle in street spaces.An observational study on the new bicycle lots along Götgatan was conducted in orderto analyze how the theories of bicycle parking spaces are applied in practice. Cyclistswere then interviewed in order to obtain a deeper understanding of the cyclists? revealedpreferences.

This paper intends to provide a better understanding of how to rebuild a crisis affected area and how to plan for the inhabitants of a wounded city. It will also examine the landscape architect's tasks in this work to provide a planning perspective. The discussion of reconstruction is significant because the insight and knowledge in the subject is needed in order to help nations after a disaster. Bosnia-Herzegovina's capital Sarajevo is a city recovering from a civil war where the city's situation was complicated by an ethnic conflict that has been segregating it. The restoration of the city's structure can free people from their tragedy and make them live again.

Cultural organizations set on capitalizing on artistic ideas are subject to an industry specific economic condition that requires a balance of art and commerce; two opposites reflecting credibility and non-credibility. Hence, commercialization of the cultural industries implies non-credibility in an industry insisting on symbolizing the opposite.This study aims to demonstrate how cultural industries can attract a wide audience, while maintaining credibility. This is done through the perspective of folksiness since its context indicates the existence of credible commercialism.The study demonstrate that credible commercialism is part of folksiness and is possible thanks to the folksiness context that 1) utilizes attributes that balance and disarm "negative attributes" creating an atmosphere of acceptance and 2) meets the consumer's need fulfilment of identity through individualism and belonging, and 3) contains attributes that increases loyalty..