Bakgrund: I och med den rådande lågkonjunkturen har konsumenter i allmänhet blivit alltmer prismedvetna och konkurrensen inom försäkringsbranschen har hårdnat mer och mer. Det har dessutom visat sig att såväl privatkunder som företagskunder har blivit alltmer missnöjda med försäkringsbolag och är inte lika lojala som för några år sedan. Syfte: Syftet är att utreda vad kundlojalitet bygger på för att därefter utarbeta förslag på åtgärder så att befintliga kundrelationer kan bli mer långvariga och kunderna mer lojala hos företag inom försäkringsbranschen. Genomförande: För att uppfylla syftet har data samlats in dels genom intervjuer med anställda på vårt fallföretag, If Skadeförsäkring i Norge, och dels genom en enkätundersökning gjord på företagets kunder. I det här fallet småföretagskunder.

The meaning of the covert co-ownership is that the parties must have intended that the property should be their common. A party must, to be able to claim ownership, have con-tributed to the acquisition financing through the financial contribution. Further shall the fact that the property should be their common be agreed or have been assumed by the par-ties. There are the circumstances for the purchase that should be considered in determining if covert co-ownership is presumed. Covert co-ownership has been established although one party only contributed a small part to the acquisition.

The giant otter (Pteronura brasiliensis) is listed as an endangered species and scientific litterature concerning its biology and behaviour is scarce. The current study observed a group of three giant otters in a Swedish zoo. First the otters normal behaviour was recorded. Then the aim of the study was to see if the otters behaviour changed when given blue mussels (Mytilus edulis). Furthermore the aim was to see if the otters displayed any tool-using behaviour when given mussels.

Art in the city can be invisible until we talk about it. Letting children see public art in the context of play and narrative is a way to enhance creative thinking and knowledge as well as making the art visible. By creating a prototype for an art walk for children this study was able to create a scenery of children using different kinds of mediated narrative combined with a physical environment and movement. The theoretical framework of the project was picture books (Rhedin, 1991) transmedia (Jenkins 2006, Ryan 2004) and public art (Kwon 2002). The project?s aim was to create an empirical context for primary school children to explore public artwork.

This is a project about how you grow timothy seed and red clover seed successfully. The main part is about economic analyse to see if it is any economy by growing leyseed. There are lots of things to be aware of to get all the costs in your economic analyze. Timothy Timothy seed is planted on 4400 hectares in Sweden. It is possible to grow timothy seed in the south part of Sweden. Timothy is very sensitive for dry weather in spring and in the beginning to summer. Timothy gives acceptable harvest of seed for about three years. Red clover Red clover is also sensitive for dry weather and is suitable to grow in the south part of Sweden.

Syftet med denna uppsats var att undersöka vilka prisstrategier högteknologiska B2B-företag använder sig av samt hur dessa val av prisstrategi förhåller sig till tidigare forskning på området. Vidare har vi undersökt huruvida högteknologiska B2B-företag har någon gemensam karaktäristik som kan påverka valet av prisstrategi. Slutligen har vi diskuterat hur de högteknologiska B2B-företagens användande av analysverktyg kan påverka valet av prisstrategi. Vi har genomfört en fallstudie av åtta företag och jämfört dessa empiriska observationer med det teoretiska ramverket. Studien visar att högteknologiska B2B-företag i stor utsträckning använder sig av marknadsbaserad prissättning.

This thesis work was made to optimize the writing of the construction specificationsat FKA. These construction specifications are created before each plant modificationsthat is started because requirements from the Swedish radiation safety authority(SSM) and internally on Forsmarks nuclear group as constructions / implementationdocumentationThe study was done through seven interviews of two people at three different groupsinvolved in the construction specification and an interview from the group accreditedverification. The four selected groups were selected through an extensive analyticalwork resulted in an elimination matrix where these four groups was considered to bemost involved with the construction specification.The questions asked to these individuals were based on the instructions and sampletext that are described in the construction specification. To ensure the quality of thethesis were to limit itself to the chapters that were considered most relevant toimprove. The analysis revealed a number of points that should be improved, partlyinto the routines when writing the construction specification and when ether sampletext or suggestions should be changed and complemented.

Under drygt två månader har produktionen vid JM Entreprenads projekt Kv. Solägget följts för att med utgångspunkt i projektets produktionstidplan, aktuell verklig position, diverse dokument samt i intervjuer avgöra varför fortskridandet eventuellt avviker från det planerade, där främst förseningar var intressanta.Kv. Solägget genomförs på generalentreprenad åt JM AB och följer således de arbetsmetoder som används inom JM AB. En väsentlig skillnad mellan JM AB och JM Entreprenad är att JM Entreprenad inte är lika väl inkörda på gällande enhetstider och rutiner som JM AB:s hantverkare är. Genom att i tidigt skede sätta in ytterligare resurser än vad som var planerat i kalkylen undvek man att under tiden för min fältstudie uppnå en avvikelse som motsvarar en försening och snarare lyckades arbeta in ett försprång på upp till två veckor.För att möjliggöra en produktion utan förseningar behandlar rapporten hårda, mjuka och yttre faktorer med en betydelsefull utgångspunkt i vikten av att åstadkomma en väl utarbetad planering inför produktionsstart och på så sätt i ett tidigt skede ta ställning till möjliga faktorer som kan komma att påverka avstämningarna mot produktionstidplanen på ett negativt sätt..

Outages in the electric grid can be costly for society. Because of this, reliability is one of the parameters used to regulate network companies. Reliability in electrical grids can be measured with SAIDI, system average interruption duration index, which for Fortum Distribution has increased in Stockholm?s distribution network (11 kV) in the early 2000?s.By using outage data for Stockholm from 2011-2013, sets of parameters to be used for reliability calculations in the network information program Tekla NIS were derived. Two different options for investment were then analysed: changing old cables with high fault frequencies, and installing automatic switching in distribution substations.

Ultrasound is a diagnostic aid often overlooked by the veterinary practicioner who works with farm-animals. However, it?s use increases, particulary for breeders where ultrasound has long been used to evaluate ovaries and to diagnose pregnancy or disturbances in reproduction. There is much knowledge in how to examine ovaries and uterus by transrectal ultrasound, but when it comes to doing ultrasound of other organs in the abdomen the knowledge is more limited. Cows are very large animals, so it is not possible to examine everything inside the abdomen with ultrasound, simply because the ultrasound beam has a limited penetration. There is also lots of gas inside the gastro-intestinal tract of a cow, mainly in the large intestine and the rumen, and that makes it impossible to examine the organs behind the gas since the ultrasound waves are reflected when reaching the soft tissue-gas interface.

Syftet med studien är att undersöka hur en population av potentiellt blivande föräldrar i åldrarna 20-40 år önskar att handläggning av informationen kring ultraljudsmarkörer bör se ut. Studien utformades som en pilotstudie med bekvämlighetsurval, och en enkät med parametrar fördelade på 11 scenarion utarbetades. Enkäten delades ut på föreläsningar i och omkring Stockholm i april 2012. 49 kvinnor och 36 män deltog i undersökningen. Potentiellt blivande föräldrar vill ofta få information om upptäckta softmarkers.

Människor som är sjuka/skadade söker sig dagligen till akutmottagningar i hopp om att få hjälp. Där arbetar det flera olika personalkategorier som ansvarar för att dessa människor skall få bästa möjliga vård. Det har kommit in rapporter om att patienter inte alltid har upplevt att de blivit mottagna på ett värdigt sätt. Denna litteraturstudies syfte är att beskriva patienters upplevelse av mötet med vårdpersonal på akutmottagningar. Metoden är en litteraturstudie där sju kvalitativa artiklar analyserats enligt Evans (2003) kvalitativa analysmodell.

It is now increasingly common for organisations to work actively with HR issues. Furthermore, it is a constant top priority for organisations to remain profitable. The purpose of this study was to investigate whether so called soft HR values, as manager?s communication skills, has an actual impact on hard values in terms of costs for the organisation. Leadership is largely characterised by emotional communication, which together with personnel costs were the main focus of the research.

Pastern dermatitis is a common condition among horses. It is a symptom, a reaction in the skin of the pastern rather than a diagnose. There are a lot of homemade treatments when you ask horse owners how they handle pastern dermatitis, but what does the science say about how it should be treated? Today there is a growing problem with antibiotic resistance, but how good are the veterinarians on testing for resistance before they describe antibiotics? Bacteria and fungus is seldom the primary cause for pastern dermatitis, the reaction is often secondary to environmental factors. It?s difficult to diagnose the primary factor and it´s even more difficult when the horse has been treated in different ways before the veterinarian gets involved.

An investigation of the heat impact of laser cutting on the material properties when producing tensile and impact test specimens of different steel types of varying thickness has been performed. The purpose of the thesis project was to provide recommendations regarding how much material that needs to be milled from the laser cut edge before tensile and impact tests. The study has been performed partly by investigating the test specimens by heat camera when the specimens were cut in the laser cutting line and partly by performing hardness tests, investigation by microscopy, and tolerance and roughness measurements and tensile tests of the laser cut material and material produced in the traditional multi operation machine. The results show that the heat affected zone in the thicker materials is greater than previously thought of, and that the currently used recommendation has to be adjusted. The study clearly shows that the thicker the material, the greater the heat affected zone, independently of the steel type, since the thicker material takes longer time to cut.