The purpose of this essay is to examine trust, or lack of trust, in the social services. Previous research considering this topic is limited, which, in our point of view, implies the need of further studies. A quantative method was used, consisting of an online questionnaire containing statements about the social services. The statements were designed using a five level Likert-scale which required the respondent to rate their level of agreement. The questionnaire was published on five webcommunities directed to parents.

This study focuses on the influence a user may have over his or her welfare service, personal assistance. A county, an assistance firm and a user cooperative are compared with the thesis that the organisation that surrounds the users shapes the possibilities the user have to influence his or her personal assistance. There are questions that try to answer if there are outspoken social goals within each organisation. Questions regarding influence of the user when she or he is choosing the assistance provider and the users possibility to influence and his or her power to decide who and when anyone works as an assistant are asked..

I ett kortbetalningssystem såsom Visa International Service Association (Visa) finns det fem stycken tongivande parter: kortinlösaren; kortutgivaren; kortinnehavaren; säljföretaget och Payment Service Provider (PSP). Ett säljföretag som låter sina kunder betala för varor och tjänster på sin webbplats skickar kundernas kortnummer krypterat till en PSP som vidarebefodrar dessa till VisaNet som är dataknutpunkten i Visa. VisaNet söker med hjälp utav kortnumret upp den bank som har utgivit kortet och efterfrågar samma bank om en transaktion får ske från kortet. VisaNet får ett svar som vidarebefordras vidare tillbaka till säljföretaget som sedermera även får sina pengar överförda till sitt konto från kundens konto.Uppdragsgivaren till detta examensarbete skall utveckla ett helt eget system och bli sin egen PSP utifall uppdragsgivaren beräknar att mer än 1,3 miljoner stycken kortbetalningar kommer att ske genom uppdragsgivarens kortbetalningssystem per år. När detta examensarbete utfördes uppskattades antalet kortbetalningar per år inte till denna siffra och rapportförfattaren utvecklade därför ett korbetalningssystem med hjälp utav en befintlig PSP.Kortbetalningssystemets kärna är ett API som andra systemutvecklare hos uppdragsgivaren kan anropa.

Recent developments suggest that private and public companies are moving towards a more service-oriented business. Service orientation means that hardware is often sold in packages with service agreements, which makes the investment more difficult to assess. The challenges that arise will be to assess the value of the overall package, the information needed to make informed decisions and the operational requirements in combination of hardware, software, support agreements, training and more. The paper therefore aims to examine how decision makers can evaluate the benefits of these investments and obtain a stronger base to make better decisions. There is within the area of radiology in the region of Västra Götaland a pronounced need for a better flow of information regarding medical equipment and related service agreements.

"Handelsbanken är en av nordens största banker med ett gott rykte och nöjda kunder, vilket studien även visat. Bankens märkesvärde grundar sig på en decentraliserad organisation, där varje kontor ansvarar för kunderna i sitt eget närområde och arbetar aktivt för att ha så nöjda kunder som möjligt. Eftersom varje kund tillhör ett visst kontor skapas ofta en relation till personalen på det kontoret och en känsla av tillhörighet uppnås. Många kunder upplever mindre och mindre av denna relation efter att många bankärenden utförs på internet. Kunder som använder internettjänsten för sina ärenden får fördelen med större kontroll och frihet över sin ekonomi, men för Handelsbankens del innebär det att de förlorar relationen med sina kunder.

Uppsatsens syfte var att undersöka hur socialsekreterare som arbetar inom ekonomiskt biståndupplever sina möjligheter att stödja klientens situation mot en egen försörjning. Dettagenomfördes med kvalitativ metod i form av enskilda intervjuer med sex socialsekreterareverksamma inom ekonomiskt bistånd. Empirin analyserades utifrån innehållsanalys ochresultatet analyseras sedan med känsla av sammanhang (KASAM) och empowerment.Undersökningen visade på att socialsekreterarna upplever sitt arbete som meningsfullt trots attdet är hög arbetsbelastning. De anser att de har en god relation till de flesta av sina klienter,men att de också möter motstånd från klienterna. De upplever att de kan stödja klienterna moten egen försörjning förutsatt att klienterna själva är motiverade till att göra det största jobbet.En fungerande samverkan med andra instanser framhölls som betydelsefull för att arbetet medoch kring klienterna skulle vara som mest gynnsamt.

The purpose of this paper was to examine social workers' experiences of integration of unaccompanied children. We aimed to study which factors in the individual and the community social workers experience affect the integration and how they, based on their understanding, work to promote integration. The essay has a phenomenological approach and focuses on the social workers' own experiences of the phenomenon. The empirical data was obtained from qualitative interviews conducted with five social workers, all administrators in cases involving unaccompanied children. The result shows that the social workers feel that the desire to integrate is the most important presumption that must be present in the unaccompanied children.

What Places Adolescents and Adults, Respectively, in Need of Social Assistance? A Qualitative Study of How Social Workers Whom Administrate Financial Assistance for Adolescents and Adults, Respectively, Describe Reasons Behind the Need of Social Assistance Amongst Their ClientsThe purpose of this essay was to study and compare how social workers whom administrate social assistance for adolescents and adults, respectively, describe reasons behind the need of social assistance amongst their clients. This was done due to the use of qualitative interviews with a total of six social workers. Of these six, three administrated social assistance for adolescents while the other three did the same for adults. Prior research of poverty attribution greatly inspired this essay.

The study reported has been conducted in care service guided by the Swedish law LSS( LSS- act concerning support and service for the disabled). The aim of this study is to examine the experiences of the personnel who have attended the Taktipro introductory course with special focus on how they describe the possible effects this may have had on their daily attendance to their special needs users.The method used is a qualitative method of enquiry, based on interview questions sent by mail to all the participants of the Taktipro introductory course. The result shows that the personnel have a positive view on skills in progress and that this program has facilitated the contact between personnel and their special needs users. An awareness about the importance of physical contact has also been revealed as well as an awareness of their own impact on situations at work. The result also indicates that the personnel feel that they have been able to improve the well being for the special needs users. .

Companies acquiring ERP systems are often dissatisfied with the project and therefore consultancy firms wish to make use of project models in order to achieve success in implementations. Since research on ERP implementations in service companies is limited, there is a need for mapping of critical activities in implementation projects in this line of business. Under these premises, the purpose of our master thesis is to develop a model for implementation of ERP systems, specified in activities, which can be used by mid-sized consultancy firms with mid-sized qualified service companies as customers.A literature study including project models, modern models and methodologies for ERP implementation, commonly existent activities, success factors and system development methods was carried out. Starting out with this, a theoretical model for ERP implementation was generated. In excess of this, a case study was conducted, where the implementation of the ERP system Microsoft Dynamics AX at the service company Eurostep, performed by the consultancy firm Medius, was studied.

The purpose with this essay was to study how the social work is shaped in the methadone programme and how the staffs treat and work with the social integration for the patients.We have studied the experience of a medical assisted treatment from two different treatment clinics and focused on their treatment programme. We have chosen to focus on the social aspect but we have also been taking part of the medical treatment - the methadone. In order to get a bigger picture of our problem area we also studied how Sweden's narcotic politic is constructed and how a narcotic life could look like before the entrance in the program. We describe this with the help of the theory about the narcotic carrer and the society's view on a normal living..

This thesis is a study of social movements and their possibilities to effect politics by infuencing values in society through framing. I've looked upon social movements from a functionalistic-structuralistic perspective, as if they were carriers of values from people that otherwise won't be represented in the political life. The values that the social movements are struggling for can affect both the opinion and the decision-makers since the social movements in an active way are trying ti influence the society. The thesis examines the political opportunities that social movements hav to mobilise and grow. I have looked at different factors that either improve or make the political opportunities worse.

The purpose of this paper was to discuss stigma and stigmatisation in relation to social policy and social work. By discussing welfare systems in social policy I wanted to see if there could be any connection between social policy and stigma. I used case studies of hearing impaired adults to give examples of how the stigma processes work. By connecting the stigma and the social policy theories with the case studies I wanted to see how the social policy could affect the stigma processes or vice versa.In the paper the concept of stigma has been described and discussed, foremost using the theories of Erving Goffman. I have also discussed the welfare system and the connection between residual systems and stigma.

Syftet med uppsatsen är att undersöka hur socialarbetare resonerar kring olika grupper av hemlösa och om det finns skillnader i bedömningen av boendelösningar utifrån vilken orsak till hemlöshet en klient har. Uppsatsen baseras på personintervjuer med sex socialarbetare inom samma kommun. De teorier som användes för att analysera data var symbolisk interaktionism och stigmateori. Resultatet visade att socialarbetarna hade olika syn på skälen till hemlöshet då de arbetar på olika positioner inom kommunen och har olika erfarenhet av arbete med hemlösa. Utifrån de boendelösningar som den studerade kommunen erbjuder hade socialarbetarna olika sätt att se på dem.

Projektet avser att undersöka hur en byggnad som ska möta en divers användning i urban miljö kan dela på resurser. Projektet avser att fungera som en tvärprogrammerad yta där olika användare växelverkar med sina aktiviteter över dygnets timmar likt ett stafettlopp där avlämningen blir en spännande kontaktyta. De kommersiella aktiviteterna över dagen ska samtidigt kunna fungera som allmän service på kvällstid. Kontaktytan för detta ska verka främjande för spontan social kontakt för både boende passerande och arbetande..