Projektmodell för införande av affärssystem

Companies acquiring ERP systems are often dissatisfied with the project and therefore consultancy firms wish to make use of project models in order to achieve success in implementations. Since research on ERP implementations in service companies is limited, there is a need for mapping of critical activities in implementation projects in this line of business. Under these premises, the purpose of our master thesis is to develop a model for implementation of ERP systems, specified in activities, which can be used by mid-sized consultancy firms with mid-sized qualified service companies as customers.A literature study including project models, modern models and methodologies for ERP implementation, commonly existent activities, success factors and system development methods was carried out. Starting out with this, a theoretical model for ERP implementation was generated. In excess of this, a case study was conducted, where the implementation of the ERP system Microsoft Dynamics AX at the service company Eurostep, performed by the consultancy firm Medius, was studied. A comparative analysis was performed, where the theoretically deduced model of ERP implementation was complemented and revised.The result of the master thesis is a consultancy model with four phases, with related activities, for ERP implementation in service companies. In order to fulfill the needs identified in the study, the model includes the following:- Clear responsibility distribution- Milestones as ending criteria- Suitable ways of work within the phasesDuring the study the need for an anchoring and commitment process, and the need to consider the customer?s features, emerged. This can contribute to consultancy firms getting enough involvement in the project from their customers, which is important in order to achieve desired quality and to finish the project within the given time frame.

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