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21209 Uppsatser om Social customer relationship management - Sida 64 av 1414
Innovation: Utvecklingskapitalbolagens påverkan på sina portföljföretag
Background: The importance of creativity and innovation is frequently stressed in modern literature on management. The significance of innovation gives entrepreneurs the reason to prior to the commencement of a relationship with a venture capitalist, obtain necessary insights regarding the influences such a relationship may have, in terms of innovation. Purpose: The purpose of this thesis is to scrutinise the influence of venture capital firms on their portfolio companies regarding their ability to be innovative. Delimitations: The intent is to study the impact of a venture capitalist from the viewpoint of its portfolio companies. In other words, what the portfolio companies have perceived as changes is our main area of concern, rather than what the venture capitalist has perceived as change.
Communicating criteria
In the light of the criticism from the Swedish Consumers? Association towards the actions of modern fund managers on the Swedish Sustainable and Responsible Investment (SRI)
market, discussions of change has increased. The reasons underlying a change and communication process are scarcely focused on. Thus, grounded on theories in the fields of
Critical Management Studies (CSR), Corporate Social Responsibility (CSR), change and communication, this study analyses how a change of implementing revised SRI
communication is carried out at Handelsbanken Asset Management, existing motives for the change in communication, and how key actors can affect the process. A participant observation and in-depth interviews were carried out enfolding a discussion that contributed
with a critical analysis and discussion, concluding external motives to be dominant and that key actors of the change process are influential to a various extent.
Kund eller patient? ? Till kritik mot en marknadsanpassning av patientbemötandet
Syftet med denna uppsats är att, utifrån en analys om läkarprofessionens eventuellt förändrade syn på patientbemötandet - gällande både sin egen och patientens roll - kritisera och kontrastera New Public Management och Service Management angående marknadsanpassning av läkar- och patientrollen. Vi utgår från ett tolkande paradigm och använder oss av en kvalitativ metod. Vi kritiserar New Public Management och Service Management inom svensk sjukvård huvudsakligen utifrån Etienne Wengers teori om sociala grupper i samhället, men även utifrån Michel Foucaults och Jean Baudrillards teorier. Empirisk data presenteras tillsammans med teorin och tolkas utifrån teorin. Empirin härstammar från åtta intervjuer och en observation, men består även av sekundärdata i form av artiklar från läkarfackpress.
Biologiska bekämpningsmetoder i hemträdgården :
Biological pest management is defined as control of pests using their natural enemies. This method has been used in Sweden since the 1970´s and it has been developed ever since. Biological pest management is today relatively common among commercial growers but there are good possibilities to apply this method in the home gardens as well.
The aim with this thesis is to compile a report from both the companies that are marketing the products and the home gardener´s point of view. This should give a better understanding of the market and how it could be improved.
We will give examples of products that represent the different kinds of organisms that are being used in biological pest management. Our hope is that this will be an introduction to all interested in biological pest management.
The legislations regarding registration of organisms are still a matter of discussion and are causing problems to producers, distributors and the market in general.
Why isn´t biological pest management more common in the home garden? The main reason appears to be the lack of knowledge in the subject.
What are the benefits using biological pest management when it requires so much knowledge and it´s more expensive than conventional pest management?
With the environmental problems we face today, we hope that every single gardener has an interest in developing an environment as clean as possible, even if only in one's own backyard..
Corporate Social Responsibility in Corporate Sweden: Drivers and Business Impact from a Strategic Management Perspective
This thesis purpose was to contribute to knowledge which could explain the driving forces behind Corporate Social Responsibility in corporate Sweden and their strategic impact from a management perspective. The method used to archive this research was a qualitative interpretative study conducted by interviews. The thesis is based on descriptive theories of drivers for CSR, concepts of strategy and CSR and normative/instrumental theories suggesting a strategic approach to CSR and stakeholder management. The empirical study is based on interviews with Swedish business managers in a strategic board position as well as consultants working with CSR strategies, supported with internet information from companies? webpage.
Ansvarsutkrävande i en skolorganisation i förändring
Denna uppsats har syftet att belysa och analysera processer av ansvarsutkrävande inom svensk förvaltning. Utbildningssektorn är den del av förvaltningen som studeras då skolan är en unik institution i dagens samhälle och en förutsättning för en levande demokrati. Skolan har genomgått reformer som kommit att påverka dess organisering och möjlighet att utkräva ansvar.Ansvarsutkrävandet belyses genom hela ansvarskedjan från nationell nivå till den enskilda skolan. Arbetet har formen av en kvalitativ analys. På kommunal nivå genomförs en fallstudie av Malmö kommun.
Knowledge Management och intranät en fallstudie av en divisionaliserad behandlingsorganisation
This Master thesis studies how a diversified institutional care organisation can optimise its collective knowledge resources so to manage and distribute this knowledge to different parts of the organisation with help of the organisations intranet. The purpose of the study is to examine if knowledge management and the organisations intranet can be used to create, store, transfer and better use the knowledge within the organisation. Through a case study the thesis will look at different knowledge processes and their relation to the organisations intranet. The case study includes a questionnaire for the whole organisation and qualitative interviews with seven persons from different levels of the organisation. The theoretical framework of the study approaches knowledge management and intranet through four knowledge processes.
Prognostisering av räntabilitet på eget kapital - Förbättras möjligheten att prognostisera räntabilitet på eget kapital om hänsyn tas till earnings management
Prior studies have shown that earnings management can be used either to inform or to mislead investors about the future performance of a company. However, few studies have examined the impact of earnings management on forecasting return on equity (ROE). The aim of this thesis is to investigate whether the ability to forecast next year's ROE is improved when taking earnings management, measured as discretionary accruals, into account. This is examined by comparing a forecast model that takes the magnitude of discretionary accruals into consideration with a model that does not. The study is based on companies that were listed on the Stockholm Stock Exchange during 2002-2012.
Jakten på värde: ? En kvantitativ studie om upplevt kundvärde och nöjdhet vid bostadsrättsköp i Stockholms innerstad
This Master Thesis within Marketing and Strategy investigates the values customers perceive within the Real Estate market in the inner City of Stockholm. The dependent variable is customer satisfaction, and it could be explained by 1) the feeling of light and uniqueness of the apartment, 2) that the apartment is of a satisfying size, 3) the address of the apartment, 4) and the economics, the common areas of the building, and the bidding process. The feeling of light and uniqueness, combined with the number of square meters, and the monthly fee of the apartment, are also identified as the price driven functions of this market. A quantitative method is used to investigate the market, where 107 apartment buyers completed a survey..
Föräldrars upplevelser av att barnen flyttar hemifrån : En kvalitativ studie där föräldrar beskriver sina personliga erfarenheter av barnens flytt
The aim of the study was to describe parents' experiences of empty nest. The sample consisted of individuals who had experienced one child moving out of the parental home. Data were collected through qualitative semi-structured interviews and were analyzed by using thematic analysis. The thematic analysis revealed four themes, Concerns about the new time in life, Changing roles, Socializing in the family and Testing the relations. Due to the themes participants' stories reveal anxiety facing the time that will come when children takes the step to leave the nest.
Ne bis in idem : Tillämplig på förhållandet mellan skattetillägg och skattebrott samt på förhållandet mellan skattetillägg och bokföringsbrott?
In the European Convention and the EU charter the principle ne bis in idem is provided, which implies that a person can not be tried or punished twice for the same offense. Since the European Convention was incorporated into Swedish law in 1995 the principles application has been discussed in tax law. Several cases have been examined by the European Court and the Supreme Court (HD) in order to determine whether dual punishment has occurred in the national rules concerning tax surcharge, tax crime and accounting fraud. The judicial trials have brought different assessments concerning the matter, which have resulted in a lack of clarity on the application of the principle in Swedish law.The thesis purpose is to clarify whether the principle ne bis in idem is applicable on the relationship between tax surcharge and tax crime, and the relationship between tax surcharge and accounting fraud.The authors' conclusion is that the principle ne bis in idem is applicable on the relationship between tax surcharge and tax crime because both sanctions are considered criminal in nature and concern the same crime, since they are based on substantially the same circumstances. Furthermore, the principle ne bis in idem is considered applicable on the relationship tax surcharge and accounting fraud, because both sanctions are criminal in nature and their circumstances have a connection, therefore they are considered as the same crime..
Hundägares och kattägares relation till sitt djur :
The relationship between the pet and it's owner is a very important and interesting
issue. Unfortunately there is not so much research on this and in addition to that
Swedish veterinarian education does not put much emphasis on pet's role in society
or their pattern of behaviour nor treatment. This thesis is based on an opinion poll
that 20 dog owners and 20 cat owners contributed. The main purpose of the thesis
was to compare the relationships that the pet (dog or cat) and its owner can have.
The issues such as the pet owner's attitude to his/her pet, how the pet owner
percieves and interprets the signals from the animal, and what they think about the
natural behaviours and needs that their pets (might) have.
The results show that dog- and cat owners are people who generally love animals,
that they used to have even other animal species in the past, but when it comes to
choice between a new dog or a new cat they choose the one that they previously
have had and that they are used to. Most of a dog owners choose the dog to be their
pet because of the company while the majority of a cat owners choose cat because
cats are independent and they are used to cats.
Affärsplanering i små företag: en studie om segmentering och
positionering
Lots of choices are to be made by a company who enters a new market with a new businessidea. Common questions that show up when a company is making it´s businessplan are how to target the market and how to use marketing as a tool to reach a specific customer or segment. It is difficult to know wether to target the market in different ways and what processes that can be used in the choice how to select the most potential and profitable customer. Another important question is how a company can positioning themself in a way so the customer will get a positive understanding of the company and what different positive abilities to mention in a possible businessproposal. This study is made on a small company in Sweden called AYEN Technology.
Ett industriföretags ansträngningar med att minska sina garantikostnader
En sammanfattning av uppsatsen på maximalt 8000 tecken..
Nya kapitaltäckningsregler -Hur påverkas de små och medelstora företagen?
En sammanfattning av uppsatsen på maximalt 8000 tecken..