Knowledge Management och intranät en fallstudie av en divisionaliserad behandlingsorganisation
This Master thesis studies how a diversified institutional care organisation can optimise its collective knowledge resources so to manage and distribute this knowledge to different parts of the organisation with help of the organisations intranet. The purpose of the study is to examine if knowledge management and the organisations intranet can be used to create, store, transfer and better use the knowledge within the organisation. Through a case study the thesis will look at different knowledge processes and their relation to the organisations intranet. The case study includes a questionnaire for the whole organisation and qualitative interviews with seven persons from different levels of the organisation. The theoretical framework of the study approaches knowledge management and intranet through four knowledge processes. The results show that knowledge management and the organisations intranet can be used to develop and maintain the organisations knowledge resources although today the intranet mostly has a function as an information channel between the top management and the middle management. The conclusion is that the concept of knowledge management, is a useful approach to better develop, uphold and distribute knowledge resources via intranet in the organisation.