Vi lever i ett samhälle som genomgår stora förändringar på alla områden. Begreppet 24-timmarsmyndighet eller e-government är något som flera statsförvaltningar i världen liksom i Sverige redan har börjat arbeta mot. Den grundläggande idén med 24-timmarsmyndighet är att myndigheten ska vara i medborgarens tjänst, det vill säga erbjuda en bra service till medborgarna, öppenhet och insyn i sin verksamhet. Tillgängligheten är en av principerna för bra service. Migrationsverket är en av myndigheterna i den svenska förvaltningen som har börjat arbeta mot det idealet.

Background: During the 2000s, there has been an increased interest in studying business management and strategy implementation with customer focus in public organisations. To achieve business goals it is important to continuously work with strategies to meet customerdemands for increased efficiency and service. Purpose: The aim of the essay is to examine how to work on strategy implementation in a municipal real estate company from a management perspective in order to achieve overall goals. Method: The study?s methodology is a case study based on qualitative telephone interviews that were conducted with representatives in managerial positions from various levels of the company.

I denna uppsats diskuteras företagens self-service technology (SST) vilket innebär att kunderna själva får utföra sina tjänster med hjälp av företagens SST. Genom att låta kunderna göra detta kan företagen exempelvis spara pengar på att omorganisera personal eller rent av minska arbetsstyrkan eftersom mindre kunder kommer att kräva hjälp av personalen.I denna uppsats har resebranschen och dess SST att studeras. Uppsatsens frågeställning lyder: ?Hur upplever resebranschens kunder bokningar överInternet? där syfte är ?att undersöka och få förståelse för varför resebranschens kunder använder sig av SST när det finns andra möjligheter?.En kvalitativ metod har genomförts där sex kunder har lagt grunden till uppsatsens resultat. De huvudteorier som använts i denna uppsats är SST, customer value och technology readiness, och Davis TAM modellen samt Sheths value teori har legat till grund för analysen i uppsatsen.Teorin bakom SST är att det inte bara gynnar företagen utan även gynnar kunderna, då SST kan höja kundnyttan.

The aim of this qualitative study is to examine how users of talking books perceive the possibility of downloading talking books from home without visiting the library and how this affects them. Three research questions were formulated:How do talking book users reflect on their library usage?Have the subject's' library usage changed since introduction to the download service?How have users experienced the service?To answer these questions, five semi structured interviews were conducted with five different users of talking books in Sweden. All subjects were currently using download services which they had gained access to from their local public libraries. In analyzing the interviews, a theory established by Henrik Jochumsen and Casper Hvenegaard Rasmussen in Gør biblioteket en forskel (2000) was used.

Studies have shown that mergers and acquisitions often fail and that a reason to this might be that investment banks do not take any responsibility for the post merger integration. Despite this there have been no studies of the potential benefits of an investment bank taking a holistic approach to the M&A-process and including post merger integration in its service. This study identifies a couple of investment banks that does this and calls them holistic investment banks. In M&A-theory a successful process is often described according to so called success factors that need to be fulfilled in order to achieve a successful result of the merger or acquisition. The business model and work approach of one holistic investment bank is analyzed in this case study on the base of seven success factors from established theories.

The purpose of this work is to providing a general set of base classes for building simulators, for example a robot system. Instead of every time building a new simulator from the beginning, you get the already completed components from a library. The library should in that way act as a springboard for development.To do this work, there?s a lot of knowledge required in how a general robot system could look like. Therefore it was necessary to gather some information about robotics.

This study aims to examine the effect the evaluation system used by the Stockholm County Council, has on how the healthcare providers themselves conduct the evaluation regarding their own operations. This is done through a qualitative case study of the evaluation systems of the Stockholm County Council and of four primary healthcare producers concerning one primary healthcare contract. The evaluation systems were analysed using Merchant and Ver der Stede's (2007) framework for different types of control. In order to give a more detailed picture this framework was complemented with different types of performance measurement. The evaluation that the Stockholm County Council conducts was found to have little influence on the providers own evaluation with the exception of the quality indicators that are rewarded with a monetary bonus..

The aim of this thesis was to investigate the accessibility and activities for dyslectic adults in public libraries in the Swedish county of Södermanland. The questions that were to be answered were four; to what extent do the libraries provide book material and special computer software? To what extent do activities occur? Does the library staff have awareness and knowledge of dyslexia and of activities for dyslectics? What are the obstacles for good service for dyslectic library users? Two methods were used. As a first step, a questionnaire was sent to thirty public libraries. The questionnaire elicited a low level of response, but gave in spite of this an overview of the situation for dyslectics in the libraries of the county.

This thesis work is executed at Business Unit Ericsson Test Environment (BETE), in Linköping. BETE is the department at Ericsson, which is responsible for the operation and maintenance of the company's Operations Support System (OSS). Their management system was outdated and they wanted it to be updated and it also required new features. The database needed to be replaced and the data migrated to a new database without licensing costs. The system also needed a part where employees could manage existing users.As a programming language PHP was chosen for its dynamic possibilities, platform independence and good support for database intergration.

The thesis has been written as a part of the Bachelor degree in Industrial engineering and management at the School of Engineering in Jönköping. The work is focused on the part of Husqvarna AB?s supply chain that is associated with the lorry transports to Italy. Husqvarna AB has approximately ten Italian customers, whose delivery patterns have been studied from January 2007 to July 2008. Some of the customers have a low delivery frequency and small amounts of goods that they therefore have not been fully analyzed in this report.

This master thesis was conducted at Motala Wire Works Ltd (MWW) in Motala during the autumn and winter of 2007-2008. The thesis named ?Future layout of Motala Wire Works? focuses on making a better planed layout for the factory, which also take in to consideration future changes.Motala Wire Work produces wire mesh products of varying sorts for the white goods industry. The factory was started by Electrolux during the 1950?s.

NATO, USA, Storbritannien och Ryssland m.fl. använder sig av stridsuppgiften räd för markstridskrafter och erfarenheter från bl.a. Irakkriget 2003 visar att de kan få stor betydelse. Räder anses överensstämma med manöverteorin, men räder återfinns inte som stridsuppgift för svenska markstridskrafter.Denna uppsats analyserar stridsuppgiften räd för markstridskrafter, operationaliserar två indikatorer för räder och med hjälp av dessa undersöks hur räder är förenligt med FM nuvarande doktrin och Reglemente för Markoperationer (RMO).Undersökningen visar att räder inte är förenliga med nuvarande doktrin och RMO. Bl.a.

During the past decade, consumer health information-centers have been developed at the hospital libraries in Sweden in order to meet the increasing demand from patients and their relatives concerning consumer health information. In 1993, the hospital libraries in Falun, Västervik and Karlstad launched a consumer health information database called PION. The aim of this Master's thesis is two-fold. My first aim is to describe and discuss the principles of user-oriented evaluation. In my attempt to convey the theoretical discussion into the everyday life of librarianship, my second and most important aim is to conduct a user-oriented evaluation of the database PION.

In this thesis, rare book collections in university libraries are studied. University libraries function primarily as service institutions for students and researchers. Rare book collections may to some extent be seen as a part of this service. Stockholm and Uppsala University Libraries are the focus in this thesis. They participate because of their difference regarding their rare book collections.

First time labelling occurred was when animal owners marked their cattle in order to distinguish the differences. The need for labelling was added when the trade had expanded during Roman times in order for the customers to know who manufactured their craft. Trademarks are characterized as a way to distinguish one's own product or service from someone else. The marketing purpose is to create an identity. The brand has an important role as an effective competitive tool for businesses.A brand can have many different functions, which will simplify a customer's decision making process in selecting a service or product.