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3421 Uppsatser om Service encounter - Sida 42 av 229
Ett grönt möte mellan eklandskapet och en ny stadsdel i Linköping :
The purpose of this essay is to analyze and show possibilities how a city can grow into the scenery of a oak dominated landscape and how this encounter can add values to the city.
The city in focus is Linköping, a city that is approaching one of Sweden?s largest oak dominated cultural landscapes. To this landscape high ecological and cultural values are connected. The recreational values are also of importance especially because of its urban location also because the city is mainly surrounded by flat agricultural land.
Någon måste göra något! Institutionsplacering: en konkret och för-givet-tagen åtgärd för att hantera ungdomar med beteendeproblem
The purpose of this study was to increase the understanding of the phenomenon that there are so many young people placed in institutions in Sweden despite the valuable knowledge regarding the problems and risks of doing so. The questions that follow in the essay were what guided the social workers to choose institutional placement for youngsters. It went on to also ask if this knowledge could contribute to an increased understanding of why there were so many young people placed in institutions despite the criticism from scientists. To accomplish the goal of the essay, former science in the subject was reported and six social workers within social services were interviewed. The material of the interviews was analyzed with help from the theory of human service organizations, street-level bureaucrats work situation and the new institutionalism.The result of the investigation showed that the social workers choices to place young people in institutions is guided by specific work and organizational factors connected with a belief in the helping function of the surroundings.
Rapportering eller kopiering : En kvantitativ studie av inkomna pressmeddelanden till P4 Kalmar
The aim with this study is to investigate how Swedish public service local radio uses information subsides in the form of press releases. In terms of which entrants gain entrance to the news feed, in which forms and in which subjects. Also we wanted to study how the journalist uses the content in the press releases. To do this we cooperated with the public service radio channel Sveriges radio P4 Kalmar. For 28 days, four weeks, we collected all incoming press releases to the newsroom of P4 Kalmar.
Vad är konsumtion? Service Management studenters föreställningar i relation till forskningsperspektiv
Problem: Konsumtionsforskningen har gått ifrån fokusering på människans fysiologiska behov och synen på människan som en enskild individ till fokus på de psykologiska och sociala behoven där människan sätts in i ett socialt sammanhang. Vilka föreställningar har studenter vid Service Management programmet, Campus Helsingborg, Lunds Universitet, om konsumtion? Hur kan dessa föreställningar relateras till befintliga forskningsperspektiv?Syfte: Uppsatsens syfte är att undersöka de föreställningar som Service Management studenter har om konsumtion.Metod: För att undersöka de föreställningar som studenter har kring konsumtion genomfördes gruppdiskussioner. Materialet som samlades in analyserades med utgångspunkt i en modell av Per Østergaard och Christian Jantzen. Modellen utgörs av fyra olika perspektiv inom konsumtionsforskning; köpbeteende, konsumentbeteende, konsumentforskning och konsumtionsstudier.Slutsatser: I beskrivningen av studenternas föreställningar om konsumtion går det inte att utesluta något av modellens olika perspektiv.
Försvarsmakten idag, Redo för förändring?
The Swedish armed forces are facing a change, a change in both organization and profession. From a conscript military service system, the Swedish Armed Forces has changed to having full-time contracted soldiers. Conscript military service has a history of over a hundred years; it was introduced in 1901 and has survived two world wars and the Cold War.The Swedish armed forces have changed to have contracted soldiers. My reflection is whether the armed forces really have had time for this changes that the new professionalization has meant. Today the Swedish armed forces consists of contracted soldiers, soldiers who are employed full time and costs the armed forces a lot of money.
Fankultur på folkbibliotek ? ett redskap för delaktighet
The aim of this essay is to examine fan culture?s role in Swedish public libraries. I have interviewed, via email, six librarians who encounter and use fan culture in their daily work. The theoretical elements of my essay are based on a modified set of theories by Dorte Skot-Hansen that identifies six ideal types of cultural political rationalities. My study reveals that fan culture is used in Swedish libraries as a tool in increasing user participation in library activities.
Jorden är platt : Sjukdom i samtida litteratur
In this essay I describe the development of my prose work entitled Jorden a?r platt (Earth is flat). In the text we encounter a woman whose 40-year-old brother is diagnosed with lung cancer. The brother has been living a hectic life of drug addiction. The relationship between brother and sister is characterized by ironic distance, but also a lot of love.
Vad tycker ICA-Stig om service management? En kartläggning av detaljhandelns förhållningssätt gentemot tjänstevetenskap och branschens professionalisering.
En upprörd patient sitter i väntrummet på en akutmottagning. Patienten har väntat på vård i flera timmar och äntligen kommer en sjuksköterska in. Patienten reser sig upp och bereder sig på att följa med. Tyvärr utropar sjuksköterskan någon annans namn och den väntande patienten frågar undrande: ?Ursäkta, när är det min tur?? Problem:Vi anser att det finns problem i arbetsprocessen på akutmottagningen som orsakar att patienten får vänta onödigt länge.
PeopleFinder - En Silverlight webbapplikation
Arbetet är ett examensarbete i högskoleingenjörsutbildningen, inriktning datateknik, på Linnéuniversitet. Växjö kommun är just nu mitt i ett nytt projekt för att sammanställa hela IT-organisationen för att göra servicen för anställda och medborgare bättre. Detta projekt kallas ?Ett IT? och ska sammaställa IT-organisationen till fyra huvudavdelningar. Dessa avdelningar är Servicedesk, Service, System och Utveckling.I samband med dessa förändringar har önskemålet om ett enklare sätt att söka efter personer inom IT-organisationen kommit upp.
Formerandet av folkviljans förverkligande : En metodologisk uppsats om sociala handlingar i politisk nyhetsrapportering
Den fo?religgande uppsatsen syftar till att utforma kontextspecifika idealtyper av socialt handlande i politisk nyhetsrapportering. Fo?r att a?stadkomma detta fo?renas teori och empiri vid utformningen av det metodologiska verktyget. Den teoretiska utga?ngspunkten fo?r uppsatsen a?r Habermas kritik mot teknokratisering av politik i nyhetsrapportering.
Tidshantering hos personer med lindrig utvecklingsstörning som bor i kommunalt boende med särskild service
Syfte: Syftet med studien var att undersöka tidshantering hos personer med lindrig utvecklingsstörning som bor i kommunalt boende med särskilt service. Frågeställningar; Hur hanterar denna målgrupp sin tid? Om målgruppen hanterar sin tid självständigt gör de det med säkerhet eller osäkerhet?Metod: En kvantitativ studie genomfördes i form av en enkätundersökning. Studien genomfördes i ett län i Mellansverige och riktades sig direkt till personer med lindrig utvecklingsstörning som bor i kommunalt boende med särskild service. Enkäten bestod av fem frågor med fem svarsalternativ.
Tillämpning av 6 b § LAS vid sammanslagningar av företagshälsovårder : Anställningsavtalets skillnader vid pensionsbestämmelser
During year 2007 ClaraHälsan Ltd bought the company health service Solstahälsan in Karlstad. The wide merger of the two health services the problems arose around the employees? employment agreements when certain parts of the agreement differ. At a transition of a company, in this case a health service, the rights and obligations for the employees will pass on to the new employer according to directive 2001/23/EG who came in force in the swedish legal system in year 1995. The former employer is only responsible vis-à-vis the employees ?for economic obligations related to the time before the transition, the code of protection of employment 6 b §.
Människobehandlande organisationer : - En studie i upplevelser av positiva och negativa kontakter ur ett klientperspektiv
This is a qualitative study that includes participants that are in connection with a non-civic organization in Sweden. The study aims to capture the participants? subjective experiences regarding human service organizations. The starting point is to catch both their positive and negative experiences, and then try to concretize what directed their perception in both ways. Is there any specific organization that is represented in positive and the negative column? Is it possible to explain the experience by looking at the organization and the organizational goals? Is it possible to see variables that might explain the perception?The study has a narrative focus that seeks the answers in the organisational context rather than in the stories themselves.
Den reflekterande ledarrollen i sociala organisationer
Abstract Author: Annika Sjögren ArvidsonTitle: The reflective leadership role in social service organizations Supervisor: Anders GiertzAssessor: Jan Petersson I have studied the leadership role of unit managers in social service organizations and their relationship to the concept of reflective approach. I started from a curiosity about how and if unit managers within social services use the concept reflective approach in their leadership role, and how their organizations look upon this and what the consequences are. If in the long term, this affects the individual receiving assistance. All the interviewed persons come from different places, services and organizations. The study is qualitative, with a number of interviews conducted with unit managers.
Studentsupport en studie om dyslexi, hjälp till dyslektiska studenter och deras upplevelse av hjälpen
The aim of this thesis was to describe the services offered to students with dyslexia, and from a service- and quality perspective describe how the consumers of these services experienced the supplied services. Dyslexia refers to certain problems with the written language. With the demand for students in higher education to accumulate much knowledge through reading, this becomes a question of vital importance. A qualitative descriptive approach was used, and a case study was conducted. The case study covered 'Student support' at the University of Borås and how dyslectic students at the university experienced the help from 'Student support'.