Människobehandlande organisationer
- En studie i upplevelser av positiva och negativa kontakter ur ett klientperspektiv
This is a qualitative study that includes participants that are in connection with a non-civic organization in Sweden. The study aims to capture the participants? subjective experiences regarding human service organizations. The starting point is to catch both their positive and negative experiences, and then try to concretize what directed their perception in both ways. Is there any specific organization that is represented in positive and the negative column? Is it possible to explain the experience by looking at the organization and the organizational goals? Is it possible to see variables that might explain the perception?The study has a narrative focus that seeks the answers in the organisational context rather than in the stories themselves. The theoretical approach is Hasenfelds (1983) classification of human service organizations, and the ?legal authority? that is one component in Weber?s (1983) bureaucracy.The result shows that it was one specific organization that dominated the negative experiences. Another aspect that seems to be important is that you meet the right person within these organizations.