The communicating home concept has been defined byidentifying the dominating communication technologiesto/from and in the homes, the most important customerbehavior and user needs, the dominating products and thedominating actors of the industry.The evaluation of the communicating home industry has beenperformed with a five forces framework analysis and theoriesregarding value migration and value structures of industries. Ithas been concluded that actors of communication technologies,goods and access services will compete fiercely. The barriersof entry will however be high. When it comes to contentservices the situation is completely different. These actors will,to the largest extent, meet lower competition and low barriersof entry.

The purpose of this thesis is to discuss how an instrument originally developed for measuring changes toward lean thinking inservice organizations in general should be adjusted in order to be of use in service organizations within the healthcare sector, andin hospital organizations in specific. The adjustments are suggested based on difficulties specifically arising when implementinglean within the healthcare sector.Thesis starting point is a pre-existing lean assessment instrument developed for service organizations in general. The thesis appliesa qualitative method and integrates literature from the health care sector and lean production movement with the expertise of tenacademics and practitioners in order to find difficulties associated with the implementation of lean within the healthcare sector.These difficulties then lie as the substratum for the adjustments suggested to be made on the instrument.The thesis finds that lean, as a philosophy, does not differ between service organizations in general and service organizationswithin healthcare settings. However, due to deficits in the general understanding of lean some adaptions on the instrument mustbe made. First, some words associated with production must be changed to words associated with healthcare.

Uppsatsen skrevs i samband med Konsumentverket och undersöker hurKarlstadsbuss använder sig av service recovery i sitt dagliga arbete.Service recovery innebär att så fort en kund upplevt något negativt i samband med ett företagsmöte så ska denne få återkoppling i form av en ursäkt, pengar tillbaka eller någon annan typ av förmån. Lyckas företaget ge kunden detta så fort som möjligt så förhindrar det att kunden får en negativ bild av företaget som den sprider vidare till personer i sin omgivning.För att få djupare kunskap i ämnet har tidigare teorier om klagomålshantering, service recovery och hur företag kan motivera sina anställda till att vara mer serviceinriktade studerats.Syftet med den här uppsatsen är att studera hur service recovery används i ett kollektivtrafikföretag och hur det tillämpas i hela organisationen.Först studerades teorier inom ämnet och sedan gjordes en empirisk undersökning, uppsatsen är med andra ord uppbyggd enligt den deduktiva strategin..

The purpose of this study is to develop and practically evaluate a new approach for the introduction of changes in internal and external processes in a customer front, but with the aim of maintaining or increasing customer perceived quality during insertion. A working model has been developed and is used in a qualitative research in the form of a case study carried out in a customer front, on a customer group in Telia's mobile customer service in Sweden. There is currently little research that has studied the implementation phase.The results of the study show that the designed working model works satisfactorily, but also that it can be developed more. Employees are satisfied and the sale was a positive boost, however, declined the customer experience a little bit. Employees raises questions as leader behavior, confidence in the group ahead, everyone's different circumstances and desire for the individual choice.The biggest challenge for future leaders will be to manage and lead continuous change.

Syftet med denna uppsats har varit att underso?ka hur den nationella kulturen pa?verkar marknadsfo?ringens utformning. Vi har anva?nt oss av tre kulturella dimensioner ? horisontell individualism, vertikal individualism samt vertikal kollektivism ? fo?r att se om det finns spa?r av de attribut som representerar de kulturella dimensionerna i marknadsfo?ringen. Underso?kningen har baserats pa? en inneha?llsanalys av bankers reklamfilmer, som ha?mtats fra?n ett land av respektive kulturell dimension.

Title ?Att attrahera nya målgrupper med planerad kommunikation?Author Magnus Ejerhed, Anna Johansson and Caroline JägersvärdCourse Bachelor thesis in Media and communication studiesSemester Spring semester 2008Tutor Britt BörjessonUniversity the University of GothenburgAim the aim of the study is to describe students attitudes to Volvo IT as an employer.How can Volvo IT improve their communication to students?Method A quantitative approachMaterial A questionnaire which has been given to 122 students in economics atHandelshögskolan in Gothenburg and Industrial economics at Chalmers Universityof technologyMain results The main results of the study are that most of the students in economics andindustrial economy are positive to work as management consults. They also havean optimistic attitude to work as intern management consults in a large company.The students don?t regard Volvo IT as a possible future employer; neither do theyhave a good knowledge of the organization.Conclusions It is very likely that the students don?t regard Volvo IT as a potential employerbecause they don?t think of Volvo IT as an organization in management consulting.Volvo IT has to make their management consulting, Fortos ManagementConsulting, more visible if they are going to make the students more interested ofthem as an organization in management consulting. They have to inform theirtarget group what new competences they are looking for.

Heltalen och polynom tycks ha flera gemensamma egenskaper. En av heltalens egenskaper är aritmetikens fundamentalsats som säger att alla heltal kan skrivas som en produkt av primtal. Polynomen har en motsvarande egenskap, faktorsatsen, som innebär att varje polynom kan skrivas som en produkt av rotfaktorer. Denna och flera andra egenskaper som heltal och polynom har som motsvarar varandra beror inte på en slump utan på att de är besläktade. Egenskaper hos många välanvända mängder, de reella talen, de rationella talen samt heltalen kan beskrivas med gruppteori.

My aim is to examine the special form of interaction between users of the shut-in service and the responsible librarians. My purpose is to examine how mediating of literature can be pictured in correlation with shut-in services. How do librarians describe their experiences of the shut-in service? What roles of mediating can be perceived? How can interaction interpreted in the context of the shut-in service?The material was acquired by doing qualitative interviews of five librarians who works with shut-in service. This study is based on the theory of Ã…se Kristine Tveit.

The study has shown that retailers in the mid-price segment differentiate their brand through developing a strong company identity around the brand. The personality involves store atmosphere, merchandise and advertising. Larger companies have chosen to lay the responsibility on management level, which facilitates on store level. By controlling the strategies on a central level the company can make sure that the stores are steered in the direction that the company wants them to be steered in, and also that they follow the positioning-concept. The company can also devote its efforts to working with its core value, which is service.

The purpose of this Master Thesis is to investigate whether the technical service available in the "Reading and Writing Corner" has an influence on the total quality of service in a public library. This service is intended to give sensory/print-handicapped persons access to information. The title KOM LOSS is a Swedish expression for "come on" and LOSS is short for reading and writing support. I have chosen to study three libraries in the region of Västra Götaland, Sweden. The thesis examines total quality from the aspects of goal steering, accessibility, education and marketing.

Syftet med uppsatsen är att undersöka om teorier kring kommunikation och implementering har giltighet för stora komplexa hierarkiska Frågeställningarna är: Hur kommuniceras de strategiska målen till personalen inom hälso- och sjukvården? Vilka förutsättningar finns det för lärande och implementering av de strategiska målen inom hälso- och sjukvården? Slutatser: Resultatet visar att teorier kring kommunikation och implementering till viss del går att tillämpa i en stor hierarkisk organisation, men att organisationer oftast är mer komplexa än vad teorin tar i beaktning. En övergripande slutsats är att teorier kring intern kommunikation behandlar olika förutsättningar för att skapa en fungerande kommunikationsprocess, men i en stor komplex organisation är förutsättningarna mer begränsade. Därmed blir återkopplingsarbetet ett viktigt redskap för ledningen för att kunna gynna implementeringen av de strategiska målen och lärandet, såväl för ledningen som för hela organisationen. Återkoppling bör ses som en kvalitetssäkring.

Nethouse Sverige AB is an IT consultancy in need of a mobile solution to inform participants of in-house events and distribute news to their consultants working in the field. This report  describes the planning and development of such a solution. The result of this thesis is a three system-solution. A mobile application where it is possible to view news and information about in-house events, and also receive suitable notifications, a web service which assists the mobile application by providing the corresponding information and finally a website to manage the information and notify mobile clients..

I denna studie underso?ks hur nyfo?rva?rvade kunskaper hos repatriater ? ansta?llda som kommit tillbaka efter utlandstja?nstgo?ring ? tas tillvara. Trots att det visats att denna kunskap kan bidra till en verksamhets framga?ng a?r det ma?nga fo?retag som misslyckas med att ta vara pa? repatriaters nya erfarenheter och sprida dessa inom fo?rtaget. Fo?r att underso?ka hur repatriaternas kunskap tas tillvara har studien utformats som en fallstudie da?r Syncron (ett fo?retag med erfarenhet av att skicka iva?g ansta?llda pa? la?ngre utlandsuppdrag) studerats.

The study has shown that retailers in the mid-price segment differentiate their brand through developing a strong company identity around the brand. The personality involves store atmosphere, merchandise and advertising. Larger companies have chosen to lay the responsibility on management level, which facilitates on store level. By controlling the strategies on a central level the company can make sure that the stores are steered in the direction that the company wants them to be steered in, and also that they follow the positioning-concept. The company can also devote its efforts to working with its core value, which is service.

Bakgrund: Intresset kring intern kontroll har ökat efter att flertalet företagsskandaler har uppdagats runt om i världen. Styrelsen ska enligt Svensk kod för bolagsstyrning ansvara för företagets interna kontroll. Styrelsens intresse är att följa denna kod och att tillgodose omvärlden med en tillförlitlig finansiell rapportering, vilket bl.a. ska skydda  investerarnas kapitalplacering och företagets tillgångar samt att på lång sikt ge lönsamhet. För att styrelsen på bästa möjliga sätt ska tillgodose investerarna måste företag ha ett effektivt system för intern kontroll.