The fundamental prohibitions against anti-competitive agreements and abuse of a dominant position are set out in the EC Treaty, articles 81 and 82 respective CL 6 and 19 §. EU: s objectives can be said to promote economic and social development within the community. These objectives will be achieved, among other things, through the establishment of a common internal market. In order to achieve a common market, where companies from different nations compete on equal conditions, it is not enough to prevent the member states from distortion of competition in the market. The free competition and thereby the advantages the common market is assumed to create, can also be limited through measures taken by companies.

Vi lever i ett samhälle som genomgår stora förändringar på alla områden. Begreppet 24-timmarsmyndighet eller e-government är något som flera statsförvaltningar i världen liksom i Sverige redan har börjat arbeta mot. Den grundläggande idén med 24-timmarsmyndighet är att myndigheten ska vara i medborgarens tjänst, det vill säga erbjuda en bra service till medborgarna, öppenhet och insyn i sin verksamhet. Tillgängligheten är en av principerna för bra service. Migrationsverket är en av myndigheterna i den svenska förvaltningen som har börjat arbeta mot det idealet.

Background: During the 2000s, there has been an increased interest in studying business management and strategy implementation with customer focus in public organisations. To achieve business goals it is important to continuously work with strategies to meet customerdemands for increased efficiency and service. Purpose: The aim of the essay is to examine how to work on strategy implementation in a municipal real estate company from a management perspective in order to achieve overall goals. Method: The study?s methodology is a case study based on qualitative telephone interviews that were conducted with representatives in managerial positions from various levels of the company.

I denna uppsats diskuteras företagens self-service technology (SST) vilket innebär att kunderna själva får utföra sina tjänster med hjälp av företagens SST. Genom att låta kunderna göra detta kan företagen exempelvis spara pengar på att omorganisera personal eller rent av minska arbetsstyrkan eftersom mindre kunder kommer att kräva hjälp av personalen.I denna uppsats har resebranschen och dess SST att studeras. Uppsatsens frågeställning lyder: ?Hur upplever resebranschens kunder bokningar överInternet? där syfte är ?att undersöka och få förståelse för varför resebranschens kunder använder sig av SST när det finns andra möjligheter?.En kvalitativ metod har genomförts där sex kunder har lagt grunden till uppsatsens resultat. De huvudteorier som använts i denna uppsats är SST, customer value och technology readiness, och Davis TAM modellen samt Sheths value teori har legat till grund för analysen i uppsatsen.Teorin bakom SST är att det inte bara gynnar företagen utan även gynnar kunderna, då SST kan höja kundnyttan.

The aim of this qualitative study is to examine how users of talking books perceive the possibility of downloading talking books from home without visiting the library and how this affects them. Three research questions were formulated:How do talking book users reflect on their library usage?Have the subject's' library usage changed since introduction to the download service?How have users experienced the service?To answer these questions, five semi structured interviews were conducted with five different users of talking books in Sweden. All subjects were currently using download services which they had gained access to from their local public libraries. In analyzing the interviews, a theory established by Henrik Jochumsen and Casper Hvenegaard Rasmussen in Gør biblioteket en forskel (2000) was used.

Studies have shown that mergers and acquisitions often fail and that a reason to this might be that investment banks do not take any responsibility for the post merger integration. Despite this there have been no studies of the potential benefits of an investment bank taking a holistic approach to the M&A-process and including post merger integration in its service. This study identifies a couple of investment banks that does this and calls them holistic investment banks. In M&A-theory a successful process is often described according to so called success factors that need to be fulfilled in order to achieve a successful result of the merger or acquisition. The business model and work approach of one holistic investment bank is analyzed in this case study on the base of seven success factors from established theories.

This master thesis has been carried out as a prototype development project. The project hasbeen performed in cooperation with ÅF Combra AB. The purpose with the master thesis is toconstruct a Bluetooth interface between an accelerometer and a smartphone and constructinga physical prototype containing an accelerometer. This is done to test a new user interface tomobile phones. The master thesis has also included a research about the possibility toimplement distance measuring with Bluetooth.

This study analyses the german writer and artist Unica Zürn´s novel, The Man of Jasmine,1970 (Jasminmannen). Zürn was mostly active in the surrealist avantgarde in Paris during the 1950ies - and 60ies. The male surrealist images of women was polarised in to the godlike, child and the erotic, convulsive object. The mythologizied woman was the muse of men´s creativity. But still there were many women artists who participated in the movement, so clearly there was something in surrealism that attracted women.

The aim of this thesis was to investigate the accessibility and activities for dyslectic adults in public libraries in the Swedish county of Södermanland. The questions that were to be answered were four; to what extent do the libraries provide book material and special computer software? To what extent do activities occur? Does the library staff have awareness and knowledge of dyslexia and of activities for dyslectics? What are the obstacles for good service for dyslectic library users? Two methods were used. As a first step, a questionnaire was sent to thirty public libraries. The questionnaire elicited a low level of response, but gave in spite of this an overview of the situation for dyslectics in the libraries of the county.

The thesis has been written as a part of the Bachelor degree in Industrial engineering and management at the School of Engineering in Jönköping. The work is focused on the part of Husqvarna AB?s supply chain that is associated with the lorry transports to Italy. Husqvarna AB has approximately ten Italian customers, whose delivery patterns have been studied from January 2007 to July 2008. Some of the customers have a low delivery frequency and small amounts of goods that they therefore have not been fully analyzed in this report.

During the past decade, consumer health information-centers have been developed at the hospital libraries in Sweden in order to meet the increasing demand from patients and their relatives concerning consumer health information. In 1993, the hospital libraries in Falun, Västervik and Karlstad launched a consumer health information database called PION. The aim of this Master's thesis is two-fold. My first aim is to describe and discuss the principles of user-oriented evaluation. In my attempt to convey the theoretical discussion into the everyday life of librarianship, my second and most important aim is to conduct a user-oriented evaluation of the database PION.

In this thesis, rare book collections in university libraries are studied. University libraries function primarily as service institutions for students and researchers. Rare book collections may to some extent be seen as a part of this service. Stockholm and Uppsala University Libraries are the focus in this thesis. They participate because of their difference regarding their rare book collections.

First time labelling occurred was when animal owners marked their cattle in order to distinguish the differences. The need for labelling was added when the trade had expanded during Roman times in order for the customers to know who manufactured their craft. Trademarks are characterized as a way to distinguish one's own product or service from someone else. The marketing purpose is to create an identity. The brand has an important role as an effective competitive tool for businesses.A brand can have many different functions, which will simplify a customer's decision making process in selecting a service or product.

Förändringar i arbetslivet, som påverkar individers drivkrafter kring arbetsmotivation, gör det relevant att undersöka hur mätvariabler kan anpassas till ett modernt arbetsliv. Med utgångspunkt i Herzbergs tvåfaktorteori, var syftet att kvantitativt pröva variablerna karriärsutveckling och kvalitet i produkt eller service, kopplat till arbetsmotivation. Studiens enkät reducerades till 10 items efter utförd faktoranalys, och ytterligare analyser fokuserade på de högsta laddningarna. För karriärsdimensionen (alpha 0,90) var det karriär som viktig del i yrkesval, möjligheter till karriärsutveckling och viljan att stanna i organisationer med möjlighet till avancemang, vilket antyder att den moderne arbetstagaren väljer yrke eller arbetsplats efter karriärsförutsättningar. Kvalitet i prestationer som bidrag till kvalitet i organisationens resultat och strävan efter kvalitetsförbättring av organisationens produkt eller service var mest framträdande i kvalitetsdimensionen (alpha 0,55).

Denna fallstudie syftar till att undersöka hur Sveriges Radio i egenskap av public serviceföretag kommunicerar externt. Vi finner det intressant att undersöka hur en offentlig medieorganisation, utanför den kommersiella marknaden, arbetar med sin externa kommunikation. Genom en kombination av kvalitativa metoder och teori rörande strategisk kommunikation, varumärke, publika relationer samt sociala medier, berörs studiens fyra frågeställningar: Vad har Sveriges Radio för kommunikationsmål? Vilka strategier går att urskilja i Sveriges Radios kommunikativa arbete? Hur använder Sveriges Radio sociala medier i sin kommunikation? På vilket sätt påverkar public service-ideologin Sveriges Radios externa kommunikation? Mer specifikt undersöks hur Sveriges Radio bygger och upprätthåller relationer till publiken samt kommunicerar sitt varumärke, bland annat genom sociala medier.Studien bygger på kvalitativa intervjuer med representanter från Sveriges Radio, samt en retorisk analys av material från SR:s officiella sociala medier. Resultatet visar att Sveriges Radio har implicita kommunikationsmål som är en del av verksamhetsmålen.