During the last few decades a new kind of business operation have developed and this hasforced organisations to adapt themselves to a new competitive environment characterized byincreased customer demands as well as a larger amount of competitors. Therefore companieshave had a shift in their strategies from focusing on sales numbers to focusing on thecustomer. To build lasting customer relationships, in order to create customer loyalty, havebecome an important part of the organisational strategy and the collection of consumer datais essential in achieving this loyalty. Customer relationship management systems assistorganisations in managing information about individual customers as well as managing allaspects of customer contact, with the purpose of increasing customer loyalty towards thecompany. The collection of consumer data also enables for companies to design personalizedoffers to individual customers in the form of direct marketing.

The purpose of this paper is to investigate how organisations can keep their crisis preparedness alert although crises do not occur often. A crisis organisation will lay dormant within a larger organisation for long periods of time. This may cause a problem when a crisis does occur if the preparedness has not been kept alive.From previous researchers that we have studied within this field we have identified two distinct methods to do this. The first focuses on the importance of detailed crisis plans, while the other method suggests that it is more essential to develop specific competencies with the employees. We also find that keeping knowledge within an organisation is a matter of organisational learning and memory which we therefore discuss and analyse.We have performed an interview study at E.ON in Örebro, and we have also had the opportunity to read E.ON?s crisis plan.

This essay ventilates the relatively new phenomenon employer branding. Due to societal changes, such as demographical and financial changes, the labour market in Sweden has changed. It is evident that an increasing number of organisations need to put more of an effort in their methods of attracting talent and retaining competence within the organisation. By a case study based on five interviews, the purpose of the study was to compare literature and practice to see how well they compare as well as how employer branding bring about different aspects of the effect. There was also an ambition to highlight aspects of employer branding considered important to have in mind when undertaking an employer branding exercise.

The main purpose of this master thesis is to identify the issues concerning the transformation process of a product oriented company into a service oriented company, and how these issues can be overcome. We will exemplify this by developing a dewatering pump rental concept for ABS, and identify the drivers and barriers for ABS when implementing the service oriented rental concept in Sweden and Poland. This master thesis is based on the systems perspective. The reason for this is the required holistic perspective, where the system has to be regarded from different points of departure in order to be understood. The theoretical studies include services and change management.

The purpose of this essay is to examine the United Nation?s work and structure to find possible factors that can explain why some peacekeeping operations have achieved to mainstream a gender perspective, when others have not. This study is based on two cases; the peacekeeping operation in Namibia and the peacekeeping operation in Kosovo.The theory I have chosen to apply is feminism, a theory that allows an alternative explanation to this phenomenon. The conclusion is that there are three decisive factors: The leadership and its will to recruit female personnel to decision-making positions, the number of female employees and whether the peacekeeping operation cooperates with local women-organisations or not. All this is of great importance whether the institutional hegemonic masculine culture within the United Nation and its peacekeeping operations, is challenged or not..

The purpose of this study is to extend the understanding of how professionals in modern organisations want to be managed. We especially investigate professionals changing industries to describe if, and how, aprofessional in this situation is becoming a professional again after the change. This to find connections between intrinsic motivation and attitudes towards professionalism on one side, and applicable managerial methodson the other. Best practice in managing professionals is traditionally considered to be non-invasive methodologies such as indoctrination and training. Beyond that, operational-level management is usually considered to be bound to fail.The analysis suggests the following:? A professional changing industry will become professional again.? The driving force for becoming professional again is the strive for horisontal specialization, induced by higher education.? Management of professionals needs to account for the integrity of the horizontal specialization of the professional.

The purpose of this thesis is to gain a better understanding of how elderly people seek and use information in everyday situations. A further aim is to suggest ways for the library to offer more services specifically tailored for pensioners. This is an important topic as pensioners are a rapidly growing group of library users. We conducted qualitative interviews with four elderly people concerning their information needs in everyday life, and discovered that they rarely use the library, preferring instead to get their information from various internet sites and their pensioners? organisation.

Voluntary organisations provided the first consumer guidance in Sweden. The government'sinterest in the question started during the second world war and has ever since increased.Since the 1970's the local authorities, with support from the community, have played animportant roll in consumer policy work. Due to the economic recession of recent years theappropriation to consumer guidance work has been cut down. The work has been rationalisedand libraries have more frequently been used to spread consumer information.In Stockholm the municipal has been responsible for local consumer information since the1940's. Co-operation with the library of Stockholm has occurred in different forms.

Syfte: Studien ämnar undersöka om och i så fall hur en organisations strategiska arbete av varumärket påverkas, vid avreglering från monopol till ökad konkurrens. Metod: Studien är av kvalitativ karaktär och där både primär- och sekundärdata samlats in med hjälp av intervjuer samt textanalyser av årsredovisningar. Slutsats: Det strategiska arbetet för ett varumärke genomgår olika förändringar vid avreglering men mycket från den forna tiden lever kvar som en stark och stadig grund. En åtgärd som visade sig vara viktigt var att ha ett ständigt arbete kring företagets varumärke för att tydligare visa vad det står för, särskilt efter att konkurrenter har tillkommit och bidrar med att forma vad den berörda marknaden är..

Background: Commerce over the Internet has exploded in recent years. For many companies it has become a necessity to offer their products overthe Internet. This new market ought to change the conditions for relations between customers and suppliers. Purpose: Our aim is to describe and analyse the factors that influence the relations between customers and suppliers, from a customer view, when commerce is conducted over the Internet.Delimitations: The study is limited to B2B commerce with IT-products. Methodology: The thesis is based on a study of the company IMS, their e-commerce site and organisations that buy IT-products over the Internet.Conclusion: Internet opens up new possibilities for custom designed offers.

Bakgrund: Personer med cancer genomg?r ofta en traumatisk livsf?r?ndring som p?verkar b?de det fysiologiska och emotionella m?endet. Samtidigt kommer personen att vara beroende av medicinsk v?rd och omv?rdnad under en l?ngre period. Sjuksk?terskans position i den p?g?ende v?rdrelationen blir d?rf?r viktig, och att n? fram till patienten med r?tt form av kommunikation.

The aim of this study is to investigate what kind of support unaccompanied children needs when arriving in Sweden, according to the staff that is receiving unaccompanied asylum seeking children in Sweden. The method is qualitative and is based on interviews and previous research. The result shows that the main subjects who were of interest from the interviews are elementary need, the support offered, security, ?parental gestalt?, education, leisure, obstacles in the work.All the interviewees describe young people's needs very different when it differs from person to person. The support children receive is the most important factor that unaccompanied children need to be developed and get a better and safer life.

I denna C-uppsats beskriver vi de organisations- och förändringsprocesser i välfärdssamhället som påverkat arbete inom vård och omsorg. Genom en kvalitativ studie av ett gruppboende i Halmstad studerar vi hur förändringsprocesser i välfärdssamhället påverkar enskilda verksamheter inom den offentliga sektorn. Vi belyser förhållandet mellan enhetschef och anställda som arbetar på boendet, hur dessa i samspel med välfärdssystemet hanterar förändringar som sker inom organisationer. Trots minskade hierarkiska nivåer formas arbete inom vård och omsorg fortfarande av direktiv och riktlinjer, vilka är utformade av ledningen för organisationen där bland annat politiker och Socialnämnd ingår. Hur anställda är påverkade av dessa riktlinjer samt enhetschefens arbetsledning belyser vi i studien.  .

The violence against women is an important matter. In Sweden there are several organisations that takes care of the women and children in need.One of the many organizations you can turn to is women's shelter organizations. They are nonprofit organizations. They depend on the contribution of peoples free time and on the government's awareness of the work that the organization do. The social services has the main responsibility to take care of women and children in need.

En studie om huruvida en generös föräldraledighetspolicy kan bidra till att skapa konkurrensfördelar. Uppsatsen behandlar ett urval av organisationer med erkänd generös föräldraledighetspolicy inbäddad i företagskulturen. Efter en inledande redogörelse av bakgrundsbilden för detta ämne, följer en beskrivning av respektive organisations policy och process. Dessa, tillsammans med teorier huvudsakligen hämtade från området Human Resource Management, är ämnade att utgöra underlag för den analys av och diskussion kring hur ovan nämnda organisationer kan använda sin föräldraledighetspolicy för att skapa långsiktiga konkurrensfördelar. Resultatet är inte självklart.