The main aim of this master thesis was to see the process of an interactive online reference service from idea to final product. The reference service we have studied is developed and used by the Library of the National Institute for Working Life in Stockholm, Sweden and goes by the name phibi. Our goal was to review the whole realization process from the reasons why a service like this was created, how the service was introduced and implemented inside the organisation and finally what the result and consequences were for both the library staff and for the users of the service. Phibi is designed to be a tool that fosters communication between the library staff and the remote users where the users get the opportunity to be helped with their questions by the library staff although they are not physically present in the library. To understand the process we conducted a case study with 11 interviews of the library staff, the superior and the initiator to phibi.

SummaryIntroductory: Since the mid-90s, the numbers of places in psychiatric inpatient settings have decreased and accommodations for individuals with schizophrenia have become increasingly common. In addition to the basic needs that we humans have, individuals with schizophrenia may be in need of special support. Social support can be seen as a protective factor for maintaining health and the recovery of the individual. Lack of social support has shown to be linked to mental illness. The extent of need and support of individuals with mental disabilities may be such that they live in a special accommodation where such assistance can be provided by staff.

Problemet i den här studien handlar om att kvinnor som befinner sig i våldsrelationer ofta är isolerade och därför utreds internetforumet som en alternativ kommunikationsväg. En kvalitativ innehållsanalys av Tuvaforum.se och Familjeliv.se har fungerat material tillsammans med kvalitativa djupintervjuer med två kvinnliga respondenter som själva har befunnit sig i våldsrelationer. Eva Lundgrens (2004) teori om våldets internalisering kopplas till uppsatsens empiri för att kunna förklara hur isoleringen ser ut. Respondenterna förklarar hur en våldssituation kan se ut i verkliga livet vilket kopplas till de berättelser som förmedlas på Tuvaforum.se och Familjeliv.se. Nätverkandets kommunikativa aspekt utreds för att ge en bild av hur internetforumet kan fungera som arena för utbyte.

The purpose of this thesis is to examine the organizational buying behaviour in the purchase of travels abroad. We have conducted a case study of two companies, one medium sized and one larger. Our empirical studies have shown that the companies? buying process is divided into two types, the process of recruit a new travel supplier and the process of a straight rebuy of a regular travel service. In the recruiting process we found that the evaluation process of the purchase is an ongoing process that contradicts estab-lished theories.

AbstractFörfattare: Stina Halvorsen, Hanna MårtenssonHandledare: Eva-Lotta FridTitel: Sveriges Television vs. Fox News, en jämförelse avnyhetsrapporteringen kring PakistankonfliktenÄmne: Medie- och kommunikationsvetenskapÅr: 2007Syfte: Syftet med uppsatsen är att blottlägga vilka skillnader och likhetersom finns i nyhetsrapporterandet mellan kanalerna gällande den specifikahändelsen i Pakistan.Metod: Vi använder ett kritiskt hermeneutiskt förhållningssätt och tillämparsedan kvalitativ metod i form av diskursanalys och bildanalys. Vi användeross även genomgående av nyhetsvärdering och nyhetsförmedling, då vifinner dessa begrepp högst relevanta för analysen.Slutsatser: Vi har upptäckt att informationen som förmedlas är den sammahos båda kanalerna, det är vinklingen på hur informationen förmedlas somskiljer sig åt. Tyngdpunkten i Fox News nyhetsinslag ligger på hur vidareUSA:s nationella säkerhet är hotad av konflikten, medan SVT istället läggerfokus på att förmedla hur situationen ser ut i Pakistan och vad konfliktenbetyder för landet. De likheter vi kan urskilja är först och främst val av bilder,det vill säga båda kanalerna använder samma bilder vid flera tillfällen, samtatt President Pervez Musharraf och Benazir Bhutto framställs på liknande sätti båda kanalernas inslag.Nyckelord: Komparativ studie, hermeneutik, diskursanalys, bildanalys, FoxNews, SVT, Pakistan, nyheter online, nyhetsinslag..

The success of self-service technology in retail grocery stores cannot be ignored, and the fact is that every other grocery store in Sweden has implemented the self-scanning or self-checkout systems. The trend is that the technique is spreading into other markets with potential to increase productivity for companies and enhance the service for customers. Fast fashion is one branch that is left untouched by the development in payment processes, and despite the leading companies extensive focus on fast service, the concept of self-service technology has not yet been tested. This paper undertake a quantitative, experimental approach to the issue and examines the effect self-checkout would have on Fast fashion- customers. By presenting a scenario with and without self- checkout and afterwards asked about the respondents experience, we can provide the marketing world with new insights.

The intention of this essay is to describe the problems with loss of books at three Swedish University libraries. It?s based on interviews with librarians. The library codes of ethics, the library law and the terms of reference of the libraries are central for my understanding. Interview results: Little was being done to stop theft.

                                  The study aimed to explore how patients with ICDs experience their quality of life with a focus on everyday life, electric shocks, and how support from the health service is perceived. The studydesign is descriptive with a qualitative approach. Semi-structured interviews were conducted with seven patients. Data collection lasted for three weeks and interviews were conducted in the participant´s homes, at the participants? workplaces or over the phone.The study shows that most participants have learned to live with the ICD.

The big change is a project where I created patterns on fabric. It is a collaborative project with Lotta Niemi. She studied fashion and textile designers and tailors from the Swedish School of Textiles in Borås and University of Technology in Sydney. The collaboration was to create designs on fabric for her upcoming clothing line for women, Fall / Winter 2013. The clothes will be sold online, in stores in Sweden and Japan.For Lotta Niemi?s clothing line, I wanted to create exclusive designs, rich patterns that worked out handmade and digital.

Not enough attention has been paid to the correlation between the failure of peacekeeping operations and the actual source of civil wars. This text is an attempt to fill that gap. Hence the question: under which conditions is it possible for peacekeeping operations to replace the responsibility of the state concerning the security aspects of the social contract? The outset of the text, using the theories of Robert Nozick, is a theoretical approach towards the founding of states, described as the merging of entities. The theory serves a purpose since it, in combination with identity, illustrates in what manner the glue of society occurs and the rallying around other kind of loyalties like clans and ethnicities.

Vid kemisk massatillverkning finns behov av mättekniker som möjliggör ytterligare optimering av processen. Möjligheten att analysera svartlut med hjälp av aktiv akustisk spektrometri utreddes genom att ett online instrument konstruerdes och installerdes på ett pappersbruk. Analyser med multivariata metoder utfördes på resultaten. På grund av yttre omständigheter försenades arbetet, och ett tillräckligt dataunderlag för en definitiv slutsats erhölls ej. En rad vidare arbeten föreslås..

The aim of this study is to enhance the knowledge of target and performance management?s effects on the judiciary. In the past decades there have been a number of reforms in the general public sector of many countries. The management philosophy often used to describe these public sector reforms is called New Public Management (NPM). One main theme has been an increased focus on the management control systems, for example a greater emphasis on target and performance management.

The largest project at the AICG lab at Linköping University, Cognitive models for virtual characters, focuses on creating an agent architecture for intelligent, virtual characters. The goal is to create an agent that acts naturally and gives a realistic user experience. The purpose of this thesis is to develop and implement an appropriate learning model that fits the existing agent architecture using an agile project methodology. The model developed can be seen as an online unsupervised reinforcement learning model that enhances experiences through reward. The model is based on Maes model where new effects are created depending on whether the agent is fulfilling its goals or not.The model we have developed is based on constant monitoring of the system.

Syftet med denna uppsats är att bidra med kunskap och förståelse av hur kärlek kan skapas i ett senmodernt samhälle. Aktuella studier på området menar att samhället idag är mer individualiserat än förr vilket innebär förändrade förutsättningar för att få kärleksrelationer att fungera. Moderniseringen har inneburit att vi antagit nya former av dejting vilket präglas av valfrihet för individen på samma gång som teknikens utveckling har medfört nya möjligheter att finna intimitet och tillit online. För att genomföra denna kvalitativa uppsats har vi utfört intervjuer med nätdejtare som därefter har tolkats utifrån Becks teorier kring risksamhället, Giddens teorier kring rena relationer samt Goffmans teorier kring det dramaturgiska perspektivet. Resultatet visar att nätdejtingen präglas av flera risker och faror.

Arbetsförmedlingen is the Swedish national authority responsible for the work politics, and its main purpose is to create and build a solid and sustainable job market.Economic crises together with changes in the society and in the organization over the past few years mean that the unemployed individuals that come in contact with Arbetsförmedlingen are no longer a homogenous group. A lot of effort is put into helping those who may find it difficult to enter the work environment, such as youths (19 ? 26 years old), people who have been unemployed or on sick leave for a long period of time, people with disabilities or immigrants who are newly arrived in Sweden.A harder social and economic climate can lead to frustration among the unemployed which mean that security measures at the offices has had to become adjusted. Local offices now have a public area where they have meetings with their clients and a locked open plan office space to which the public have no access. Working within an open plan office environment can cause health problems, mostly due to the constant background noise that comes from people having conversations on the phone, or with each other.