Relationship Marketing - will banks be able to handle higher consumer mobility in the private market?The purpose of this paper is to gain an understanding of the factors that affect customer loyalty to the bank. Consumer mobility will probably increase as a result of political changes and pressures on the private banking market to become more competitive. This study was carried out using semi-structured interviews and were transcribed and analyzed with the help of models and theories centered on relationship marketing. The theories describe loyalty, the customer lifecycle and relationships between customers and organizations.

In Sweden, there are limits to how much leachable substances waste must contain in order to be deposited as hazardous waste. Fly ash from waste incineration often end up over the limit, mainly due to the chloride content. Fly ash is therefore often deposited abroad. The purpose of this study was to investigate the possibility to handle fly ash locally. To clarify how the law is applied, environmental reports and permit documents from ten waste sites with permission to deposit fly ash were studied.

By using pollen analysis, 14C-dating and historical sources, I studied the history of vegetation and land use at an abandoned forest settlement near the Lade summer farms in the parish of Mora, Dalama. The aim of this paper is to investigate the agricultural establishment and development, the effects of this on forest vegetation, and the origin and development of summer farming. The analysis of pollen in a peat core revealed that a settlement was established at Lade around 1000 AD. Cereal cultivation, hay-making on the mire and extensive forest grazing were intro-duced as a complete agricultural system. Pollen analysis and the presence of ancient fields suggests that cultivation took place on permanent fields. Barley was the main crop, but rye and hops/hemp were also grown at the settlement.

The e-commerce in Sweden has increased each year for the past several years, but still just over half of all the consumers feels worry about payment security. This could be the reason why over half of the consumers just shopped about one time on the Internet during the whole year of 2009. Another reason could be that the many consumers have a lack of trust to the different payment methods that are available during payment on the Internet, because they might don't possess enough knowledge regarding the payment methods and their security. If the consumers were to gain more knowledge about the payment methods and their security, it may lead to that the they would feel more comfortable when shopping online, and do it more frequently. It is this that will be investigated in this paper.The purpose of the paper  is to research if consumers believed knowledge concerning the different payment methods available on the web and their security influence the consumers trust in the payment methods.

This report is a market research for the company 4 Body and Mind, a start-upcompany that works with personal training online. They wanted to know if themarket for elderly care could be interesting for them to enter. This report is hence aresearch of the market for health and welfare technology in elderly care within thepublic sector in Sweden. A general fact is that the world's population is getting older.This combined with rapid growth of individuals in the age 65+ changes the demandson the elderly care in Sweden?s municipalities.

Most of the information online is difficult for people with cognitive disabilities to understand and assimilate. In this project I have had the expectation that this is possible to change. In cooperation with FUB, a Swedish organization working for people with cognitive disabilities, I have studied how to adapt content, pictures and writing to persons with the levels of mild to moderate cognitive disabilities. I have also taken the perspective ?design for all?, which means that you adapt a design for the weakest persons in the society to make it work for everyone.The purpose of my work is to study how to create a web text where content, writing and pictures are incorporated.To examine how to do this I have conducted qualitative interviews in which I have let the informants look at and read four different texts.

Denna rapport ämnar beskriva framtagningen av en applikation för Android riktad mot aktiva inom ridsporten. Under många tävlingar inom ridsporten har tävlande och åskådare svårt att snabbt få tillgång till resultaten på plats. Projektet ämnar öka tillgängligheten till resultat och startlistor, vilket resulterade i en prototypapplikation för Android.Rapporten beskriver hur det i början av projektet genomfördes en förstudie där projektgruppen tittade närmare på Equipe AB:s webbtjänster samt skapade en öppen marknadsundersökning som låg till grund för utvecklingen av applikationen. Rapporten tar även upp projektets utvecklingsprocess, Scrum. Efter färdigställande av en prototyp av applikationen genomfördes användartester för att utvärdera de olika delarna och samla data inför vidare utveckling.I rapporten beskrivs prototypen, där basfunktionerna är presentation av start och resultatlistor, onlinelistor, bevakning av en start och lista alla aktuella tävlingar med respektive tidschema.

The aim of this thesis is to examine how different kinds of information seekers are evaluating information quality in the information flow online. To address the problem stated, qualitative interviews were carried out with a librarian as a reference person and a group consisting of journalists and scientists. The result of the study implies that the reference person is well aware of the strategies employed by her in the search process. However, the respondents are not aware of the strategies they are actually using. An explanation is the respondents lack of education in information seeking.

This essay covers computer gaming as seen from a perspective of gender theory. The main purpose of the essay is to examine women?s relationship to computer games, and more specifically women?s attitudes to the games they play. The theoretical basis for this essay is sprung from a hermeneutic perspective. The empirical basis for analysis consists of two in depth interviews and game analysis of the two computer games Counter Strike and Final Fantasy XI.

One of the biggest changes which have affected businesses during the last ten years is the accelerating speed at which Internet technology and e-commerce has developed. If Internet earlier was used in the purpose to entertain it is now accepted as an essential business tool and companies are investing more of its resources in e-commerce activities. Everyone ?has to be on the net? today but that implies a challenge in matching e-solutions to the company?s business goals. It is necessary to have clear goals, carry out research and plan a strategy in order to operate an optimal e-commerce website for the company?s needs.The purpose with this dissertation was to see how well companies adjust to new demands in the rapidly changing e-environment.

Den nya undervisningsmetoden Flippat Klassrum är ett alternativ till den traditionella undervisningsmetod som för närvarande dominerar matematikundervisningen. I Flippat Klassrum ser eleverna på en förberedd föreläsning online redan innan de kommer till lektionen så att arbetet där går direkt på förståelse av det förelästa, sakdiskussioner och hjälp med problemlösning.Syftet med litteraturstudien är att undersöka huruvida den alternativa undervisningsmetoden Flippat Klassrum kan förbättra den svenska gymnasieskolans matematikundervisning. De två frågeställningar som lades till grund för studien är: 1. Vilka argument finns för och emot att använda undervisningsmetoden Flippat Klassrum i matematikundervisning? 2.

För att dagens företag ska kunna vara konkurrenskraftiga så är det av största vikt att de tar till sig den nya Internettekniken. På så sätt kan information om kunderna utvinnas samtidigt som relationer stärks. Syftet med detta arbete har varit att med stöd av information om kunderna samt befintliga teorier utreda hur företagets hemsida kan utvecklas i syfte att bygga relationer med slutanvändarna genom att skapa mervärde. Arbetet har visat att Internet erbjuder stora möjligheter att stärka relationen med slutanvändarna, något som gynnar både företaget och kunden. Först och främst bör företaget säkerställa att slutanvändaren hittar till hemsidan.

The debate about women and equality is a very burning issue in the Swedish society today. There are a lot of articles, TV-programs, books and web sites treating the position of female leaders today. There are also a lot of myths strongly attached to our minds hindering the equalization process between men and women.The main purpose of our study was to look at women as leaders and identify potential tendencies in businesses sectors dominated by mainly men or women. We also wanted to find out whether leadership behavior is more or less oriented towards relations- or task in any of the chosen sectors. It was even in our interest to see if our chosen respondents supported the myths in our society about male and female qualities.We interviewed 20 women in four different sectors, two dominated by men (Computer/It, Transport) and two dominated by women (School, Healthcare).

Studiens syfte var att bidra med kunskaper kring kollegial observation av nätbaserad undervisning genom att beskriva och analysera hur detta har använts och upplevts vid Umeå universitet. Data samlades in genom intervjuer med 6 universitetslärare som deltog i en vidareutbildning om kollegial observation på nätet. En kvalitativ analys genomfördes och resultaten visar att kollegial observation på nätet i huvudsak upplevdes som något positivt. Samtliga deltagare var positiva till kollegial observation av nätbaserade kurser och de tyckte att metoden uppmuntrade reflektion och lärande. Resultatet visade också att lärarna till stor utsträckning utgick i från egna erfarenheter när de bedömde kollegornas undervisning.

The Swedish sports retail industry has experienced extensive growth during the last decade, and this has attracted new entrants to the market, both start-ups and international followers. This has inevitably put more pressure on incumbents, which are now confronted with major challenges as how to retain their customers and market shares. Customer loyalty has been proved to be an important factor for customer retention and proposed to constitute inertia of switching behavior. In light of this problematization, the purpose of this study is to describe the underlying factors of loyalty and whether purchase habits could further explain customer loyalty. The aim is also to understand the strategic implications of the factors involved.