Syfte: VÄrt syfte med uppsatsen Àr att med hjÀlp av enkÀter och de kriterier som finns i teorin undersöka hur lÄngt de medverkande företagen har kommit i deras framgÄng gÀllande Customer Relationship Management. Metod: Vi har gjort en kvantitativ enkÀtundersökning dÀr vi har tillfrÄgat 30 företag i Ronneby. Vi har sedan analyserat detta utifrÄn diagram som vi har fÄtt fram i Excel. Slutsatser: De flesta företagen i Ronneby Àr bara i början av CRM och de kan med enkla medel komma mycket lÀngre..

Titel: e-Commerce and Relationships ? Customer Relationship Management This bachelor thesis is brought together to analyze the transformation from traditional marketing to Customer Relationship Management. The development in the technology world has made the marketing focus shift from products and their functionality to customers and value creation. Because of the tougher competition that developed from new channels of communication, corporations had to generate new sources of value for their customers in order to establish lasting relationships with them. Therefore we found it interesting to investigate how companies within the e-commerce business handle the transition towards customer relationship management.

 English abstract  The culture of hotel and restaurant work.Dangerous for apprentices and students?The study is based on a survey targeting 50 teachers at chef schools with good geographic distribution of 9 schools. Teachers answer questions on bullying and sexual harassment in the hotel and restaurant sector, and students practice shock in the meeting with the industry. Students face a hard and tough environment where it is expected that it will suffer a great deal of harassment and degrading treatment as part of a tradition. There seems to be a general but erroneous belief that the professional climate has improved.

The purpose of this study is to understand how codes of conduct function within the context of supply chain of electronic industry. This is a qualitative research and a case study is the research approach. Conclusions are that the codes of conducts could be perceived differently within different contexts. Therefore, cultural and legal issues should be considered while formulating, implementing codes of conduct or assessing the compliance..

The purpose of the study is to describe how financial management functions within the individual and family care services in three mid-sized municipalities.27 interviews with managers and key personnel at three management levels in Örebro, VĂ€xjö and Jönkö-ping were conducted using a descriptive approach and qualitative method. In addition governing docu-ments and delineations in regards to these municipalities have been studied.The combined findings show that all municipalities have separate visions and control systems/models for their municipality with focus on management by objectives and politically determined goals, which in-clude economical measurements and requirements for the departments. Moreover, are also tracking sys-tems, which are described as following up on the results thru indicators and/or measurable goals. The municipalities utilize framework financials and budget processing on a high level and its timings appears similar in each municipality.Additionally the study has shown that there is a desire and aspiration to implement central economic goals in all three municipalities. The interviewees describe how they use their leadership to anchor, follow up and create participation in economic objectives and results thru instrumental and institutional leadership.

Vi ville se om kunderna har olika förvÀntningar pÄ service beroende pÄ vilken butik de handlar i och hur detta pÄverkar sÀjarnas och föetagets agerande. Studien visade att företagen har profilerat sig pÄ tvÄ helt skilda sÀtt. Detta har gjort att kunderna förvÀntar sig olika nivÄ av service vilket ocksÄ företagen förstÄtt och dÀrmed leverarar de den service kunderna efterfrÄgar..

The aim of this master?s thesis is to examine the roles ofthree different public libraries in three differentcommunities. In order to get some answers about the roles ofthe public libraries I have used the following questions: Howis the local cultural policy formulated? How is the locallibrary structured? What or which profiles has the publiclibraries in the three communities?I have made three qualitative case-studies in three differentcommunities. These three communities are somewhatlocated in the same area in order to identify any cooperationbetween them.

Det faktum att Sverige blir allt mer internationaliserat och samhĂ€llet mer mĂ„ngkulturellt vĂ€ckte ett intresse av att skriva om bröstarvingars arvsrĂ€tt ur ett sĂ„vĂ€l nationellt som internationellt perspektiv, dĂ€r resultatet avsĂ„gs stĂ€llas i relation till svensk IP-rĂ€tt om ordre public. Idag tar alla barn lika lott enligt 2 kap. 1 § ÄB. Principen om istadarĂ€tt intrĂ€der om arvlĂ„tarens barn avlider innan honom eller henne, dĂ„ arvlĂ„tarens barnbarn Ă€rver istĂ€llet. Bröstarvingar har alltid en rĂ€tt till hĂ€lften av sin arvslott enligt laglottsskyddet i 7 kap.

Background: An effective management of the healthcare's organization on one disaster site is considered as a condition in order to decrease damages and suffering at them as been hit of an accident. In KAMEDO-reports is described true accidents, how among other thing organizational parts been implemented and evaluations of which importance different decisions had. Aim: The aim of the study was to examine KAMEDO-reports concerning prehospital medical management on disaster sites. Method: Eight KAMEDO-reports was examined with focus on organization and management. Results: Four areas in which all could be influenced by the healthcare personnel in leading position was described: Management and Co-operation, Load and Go - Stay and Play, Priority and Triage.

Klargör problematiken kring en relansering. Med analog anvÀndning av teorier nÀrliggande begreppet relansering skapar vi oss en större förstÄelse för problematiken..

The purpose of this thesis is to study to what extent the methodological theories are being reflected in the construction of user surveys at public libraries in Sweden. The study has been conducted as a qualitative literature study in two parts. The first part is an examination of literature concerning survey methodology; the second part is a study of three user surveys conducted at Swedish public libraries after 1995. Our main results indicate that the theories about methodology are followed in part, though it cannot be determined whether this is due to any actual methodological studies, common sense, or just copying other surveys. In our study we have found some areas of user survey construction that need further attention and that would benefit from more extensive methodology studies on the part of survey designers.

Syftet med uppsatsen Àr att undersöka om ledningens förstÄelse för Revenue Management (RM) pÄverkar kundens uppfattning om ett rÀttvist pris. De frÄgestÀllningar vi behandlar i uppsatsen Àr följande; Hur pÄverkar ledningens förstÄelse för RM frontpersonalens arbete med verktyget? Hur uppfattar frontpersonal att kunden reagerar pÄ RM? Slutsatser: Teori och fallstudie visar att ledningens förstÄelse Àr en grundlÀggande faktor för att arbetet med RM skall ha möjlighet att vara förenligt med ett kundperspektiv. För att arbetet med RM ska uppfattas rÀttvist av kunden krÀvs att högsta ledningen inser vikten av utbildning inom RM för all personal samt att pris följer tjÀnstekvaliteten..

VÄrt syfte med uppsatsen Àr att utreda vilka faktorer som Àr av vikt för en framgÄngsrik förÀndringsprocess samt vilken pÄverkan ledarskap har pÄ faktorerna. Vi genomförde en kvalitativ undersökning dÀr vi intervjuade tio personer som Àr yrkesverksamma pÄ tvÄ hotell i Sverige. Vi intervjuade respondenterna om den förÀndringsprocess som ett hotellkedjebyte innebÀr, och om den ledarstil hotellens general managers anser sig ha och ha haft under bytet. VÄra sekundÀra kÀllor utgörs av teorier inom framför allt service management, change management samt ledarskap/management. Vi har anvÀnt en blandning av induktivt och deduktivt arbetssÀtt.

The terrorist attack that shocked the world the 11th of September 2001, when two hijacked aircrafts flew into the World Trade Center's twin towers in New York, came to change the world view for many people especially Americans that felt that the world around them where about to collapse. A new time had begun, a more frighten one. A new kind of terrorism where seen in the dawn, a kind that never had been more evil, and there for was passed to be extremely dangerous. The United States followed by the United Kingdom decided quickly to declare war against the terrorism. Unavoidable this decision led to the development of new interpretations of public international law when the US where unwilling to follow the rule of law.

Abstract The purpose of the essay was to investigate how you can work with conflict management through drama, to promote the meeting with children from many different cultures. I also wanted to see how the work may be different in a heterogeneous or homogeneous group of children.In the background I lift up what a conflict can be, what kind of conflict management methods there are, how to work with drama education as well as what ethnic conflicts can be.The literature studies have shown that there are different types of conflicts and that the conflict management methods are many. In an attempt to get answers to my questions I?ve had drama lessons focusing on conflicts in a heterogeneous and homogeneous group of children in grades 3.My study has shown that conflict management through drama can increase the understanding of other cultures and promote the meeting between children. Just as the literature describes conflicts, they can be difficult to solve and it is important to find a method that suits the class you work with.Key- words: conflict, conflict management, drama, homogeneous, heterogeneous..