Titel: Revenue Management Nyckeln till framgÄngsrik intÀktsoptimering? Författare: Charlotte Karlsson & Maria Lantz NivÄ: Examensarbete, Magisterprogrammet Service Management, Lunds Universitet, Campus Helsingborg Handledare: Mikael Bergmasth & Pavla Kruzela Problemformulering: Det har forskats mycket kring Revenue Management och ledarskap men kopplingen mellan dessa har utelÀmnats. Det Àr viktigt att ledaren kan skapa en förstÄelse för vad och varför de anstÀllda utför sitt arbete. DÀrför kan brist pÄ bra ledarskap leda till problem. Syfte: VÄrt syfte med denna magisteruppsats Àr att undersöka hur hotell arbetar med intÀktsoptimerade kÀllor som Revenue Management.

Public confession and declaration of grace in the mass, following the book of worship of the Church of Sweden, is considered by many to be problematic, and hence the topic of frequent discussion. This is apparent already in the proposal for the existing book of worship, as well as in those official proposals that have been presented in recent years for a revised order of worship. This paper provides a summary account of the historical development of the public confession (and its attendant parts) from the early church into recent times, with a focus on the Church of Sweden, focusing on church regulation and official books of worship. This account shows that a public confession existed in early Christian celebration of service/mass, and that public confession and declaration of grace as we know it today (in the Church of Sweden) has developed from the practice of private confession with a relationship to Holy Communion. In Sweden, the ambitions of the Lutheran program of reformation with respect to public confession did not materialize fully.

The aim of this master's thesis is a comparative study on units for civic information in Göteborg. The study is based on a project currently in progress at the main public library in Göteborg. It is observed that according to the library's mission statement the library aims to become the most competent intermediary of civic information in Göteborg. This statement suggests a competitive strategy towards other intermediaries of civic information. The mission statement does, however, also state that their goal is to be obtained in cooperation with other intermediaries.

Studien syftar till att analysera hur tre kommuner utformar och anvÀnder sina hÀlsobokslut..

The purpose of this thesis was to examine why so many CRM-projects didn`t reach the expected goals that companies management envisaged. The purpose was divided into two research questions. ? How should companies? management design the strategic projection of the CRM implementation? ? How will employees? attitude to changes influence the result of the CRM implementation? The case company was a Swedish technical consulting company: interviews were conducted with two represents from two different departments. The findings of the study were that management often strongly believes that software will sort out most of the upcoming problems and forget the factor that education of employees is at least equal important.

Denna rapport tar upp huruvida Wiki, som informationshanteringsverktyg, kan uppfylla de krav som finns pÄ företags informationshantering idag. Syftet med arbetet Àr att utifrÄn teori och en mindre undersökning se vilka möjligheter och nackdelar som finns med verktyget för företag. En mindre intervjustudie med tolv informanter har genomförts pÄ företaget Agda Lön AB. För att skapa en grund presenteras teorier inom Knowledge Management och Knowledge Management System, Kollaborativt- och kooperativt arbete, samt verktyget Wiki. DÀrefter redogörs den studie som genomförts. Vidare diskuteras de olika aspekter som framkommit under teori och empiri.

In the mid-1990?s, the global computer network known as the Internet was introduced in Sweden. With this study, we are shining a light on the entrance of Swedish Public Service media on the Internet. The two major Swedish Public Service companies Sveriges Television (?Swedish Television?, also called SVT) and Sveriges Radio (?Swedish Radio?, also called SR) are included in this study.SR published its first website in 1994 and the site featured a presentation of the results from the Swedish parliament elections of that year.

The public sector in Sweden outsources its core business to a very large extent, whileinsisting on running its IT operations internally in a traditional way. IT as a service ingeneral and cloud computing in particular has become incredibly popular in recentyears, offering cost efficiency and greater ability for the business to concentrate on itscore activities, which is why it should be a promising alternative to the traditional wayof running IT internally. To achieve an understanding of why IT as a service has yetto take off in the public sector, a study of its use of IT/IS, what the effect of IT as aservice is, and the opportunities and challenges that cloud computing represents, isnecessary.The study, which was conducted using a qualitative hermeneutic approach, was initiatedby a literature review, followed by six in-depth interviews with five respondents,all of which hold many years of experience in the area. The outcome of the interviewsindicated that IT as a service should represent a promising and feasible way of reachinghigher levels of cost control, and a greater focus on core activities. Furthermore,the results indicated that Swedish legislation along with a high level of businesscomplexitymight be reasons for the low amount of IT as a service in the public sector.Through careful analysis and examination of the business? current situation, as well ascomprehensive knowledge of Swedish legislation with regards to the implications ofLagen om offentlig upphandling, the public sector can avoid IT as a service becomingmore expensive and more complicated than necessary, and achieve cost efficiencyalong with a greater focus on its core activities through it.Future research could examine the possibility of a framework for the integration ofcloud services within the public sector?s IT/IS environment, and whether there is aspecific size of a cloud implementation at which it?s more cost efficient to go withtraditional IT operations..

En sammanfattning av uppsatsen pÄ maximalt 8000 tecken..

En sammanfattning av uppsatsen pÄ maximalt 8000 tecken..

The purpose of this study is, on the basis of institutional theory, to contribute with moreunderstanding about resistance to management accounting change and also to survey reasonsfor the resistance and how to cope with the resistance.The study is a qualitative case study and semi-structured interviews have been used tocomplement the study?s theoretical area, consisting of scientific articles.The conclusion from the study is that resistance to management accounting change can beunderstood and explained by the institutions of each organisation and its underlying structures. Afurther conclusion is, with the structures in mind there are many reasons for resistance and alsomany ways to cope with the resistance. A model has been produced in purpose to createunderstanding and to survey the resistance to management accounting change..

En sammanfattning av uppsatsen pÄ maximalt 8000 tecken..

Syftet med arbetet Àr att fÄ en förstÄelse för moss-sedumtakets bullerdÀmpande egenskaper. Jag kommer Àven att försöka förutsÀga med hjÀlp av akustikteori vilken utav de tvÄ olika uppbyggnadssystemen av moss-sedumtak som ger den bÀsta bullerdÀmpande effekten.MÀtningarna kommer att bestÄ i att registrera ljudtrycksnivÄn i rummet, vid varje oktavband i frekvensomrÄdet 125-4000 Hz. Först utan moss-sedummattan och sedan med moss-sedum mattan. Storleken pÄ differensen i ljudnivÄn ger en bild av i vilket frekvensomrÄde som ljudabsorptionen Àr effektivast. För att ytterliggare öka förstÄelsen för hur moss-sedum absorberar ljud sÄ kommer Àven absorptionsfaktorn att berÀknas.

The main purpose of this master's thesis is to investigate to what extent municipal politicians govern a selected public library. This means to clarify who determines the direction of the library and its services and in what way. It also involves examining the relationship between library staff and local politicians in the decision-making process. Which decisions are made by the politicians and which are left to the employees? The study is based on an investigation of a public library in a municipality over a period of ten years the 1990s.

Syfte: VÄrt syfte med uppsatsen Àr att med hjÀlp av enkÀter och de kriterier som finns i teorin undersöka hur lÄngt de medverkande företagen har kommit i deras framgÄng gÀllande Customer Relationship Management. Metod: Vi har gjort en kvantitativ enkÀtundersökning dÀr vi har tillfrÄgat 30 företag i Ronneby. Vi har sedan analyserat detta utifrÄn diagram som vi har fÄtt fram i Excel. Slutsatser: De flesta företagen i Ronneby Àr bara i början av CRM och de kan med enkla medel komma mycket lÀngre..