This report is focusing on problems with introducing standard enterprise resource planning systems (ERP) in businesses. A study has been carried out on a service and support department at a Swedish heat metering company, SVM North Node. The study aims to help the company become a better customer in choice and customization of a new ERP system. We make a description of the department studied and the work carried out there, on the basis of learning, knowledge and cooperation. As a final point we present some ideas on how computer systems could support their work, hoping that this will result in them making adequate demands on a new ERP system.

Issue of study: The development of technology and society is closely linked. Mutual dependency and complex interrelationships make straightforward analysis of issues regarding the future of technology and society hard to perform. Therefore, the study addresses the question of how organizations should describe and analyze the interactions of technology and society in order to gain a better understanding of what the future may bring. Purpose: ? To develop a method for analysis of the future course of issues regarding technology and society in interaction.? To apply and test the developed method through a case study, where it is used to analyze the future of the Russian fuel market.

Ett branschanpassat affärssystem är avsett för organisationer verksamma inom samma bransch. Syftet med denna typ av affärssystem är att ge högre passform än standardiserade affärssystem och vara billigare än skräddarsydda affärssystem. Det råder dock brist på kunskap om hur dessa ska utvecklas. Genom vår litteraturstudie presenteras en kravinsamlingsmodell med utgångspunkt i Requirements Engineering som ska ge stöd för utvecklare vid insamling av krav för branschanpassade affärssystem. Utöver det identifierades ett flertal aktiviteter relaterade till modellen.

What does the Swedish church Västerås stand for today according to the employees and how do they want to profile themselves to the target group? What image and what expectations does the target group have of the Swedish church Västerås? How can the Swedish church Västerås communicate uniform, with the intent to create mutual value with the target group?The purpose of the study is to make recommendations to the Swedish church Västerås for their prospective communication plan by examining their profile and target group's image and expectations of the organization. The study also aims to examine how the Swedish church Västerås can communicate their brand uniform.The study applies a qualitative research with deductive approach. Data were collected through semi-structured interviews with a sample of the employees and focus groups with a sample of the target group.Better match between profile and image means that SkVs employees better understand the organization and can communicate more uniform which leads to a stronger brand identity. If SkV understands what is relevant for their target group, they can reduce the total cost of customer delivered value and thus increase the total value.

Entrepreneurial firms face unique challenges in attracting and acquiring human resources due to difficulties associated with resource constraint and organization legitimacy, often described as liabilities of "smallness" and "newness". The aim of this paper is to examine the "smallness" and "newness" challenges met by small entrepreneurial firms, which strategies they apply to counter these challenges, and if these strategies can be explained by the firm's HR philosophy. Since few studies on Human Resource Management (HRM) in small entrepreneurial firms exist, a framework combining theory from the research fields of HRM, entrepreneurship and small firms has been developed. Employing a qualitative case study design of five small Swedish entrepreneurial firms, our findings demonstrate four "smallness" and "newness" challenges and seven strategies that either counteract or prevent them. Furthermore, results showed that the strategies applied seemed to have no significance with regards to the firm's HR philosophy.

Denna magisteruppsats handlar om vilken betydelse Human Resource arbetet har för kompetensutvecklingen inom två olika organisationer. Under senare år har relativt stora satsningar gjorts på personalutbildning och andra kompetensutvecklingsinsatser i arbetslivet. Forskning har visat att kunskapsproduktionen i samhället ökar ständigt och för att finna en lösning på detta har många företag valt att satsa på kompetensutveckling. Det bakomliggande antagandet har varit att det i allt högre grad är kunskap och kompetens än kapital som växer i framtiden. Därför bör såväl privata som offentliga organisationer satsa på kompetensutveckling både kortsiktligt och långsiktligt för att kunna möta de framtida kraven.

Human Resource Management (HRM) handlar om att leda mänskliga resurser. Det blir det allt vanligare att personalansvaret delegeras till linjecheferna i organisationen eftersom de arbetar närmast de anställda. Syftet med denna studie var att med kvalitativ metod undersöka på vilket sätt chefers arbetssituation skiljer sig åt mellan de som har, respektive inte har, en HR-avdelning att tillgå. Studien baserades på nio enskilda intervjuer vilka tolkades enligt induktiv tematisk analysmetod. Resultatet visade att personalarbetet var mer integrerat i det dagliga chefsarbetet på företag som hade HR-avdelning, och dessa chefer kände sig inte stressade av personalansvaret i sig.

When contemplating entering an alliance the rationale behind the decision should differdepending on the size of the companies involved as well as on other important factors. The importantfactors influencing the decision are related to the resource pooling potential of the alliance,the power structure along with the business network the companies are a part of. Theanalysis has shown proof of a need for cooperation if one wish to succeed in the telecommunicationindustry and it has also determined which resources that are deemed to be most important toget in touch with, for our study object, to facilitate its access to the market. Those resources aredefined as a direct channel to the customer, funds/capital and the access to relevant businessnetworks. To get in touch with these lacking resources, three alternative approaches has beenproposed; all of them involving a strategic alliance decision.

How does a corporation work during the recruitment phase to entice and motivate younger members to work for their organization?The aim is to examine in which grade corporations and organizations? recruitment needs to adapt to encounter Generation Y on the labour market.The base in our method is abduction and our research is based on a qualitative method. We have fulfilled interviews with corporations such as Scania, Skatteverket, Swedbank and Appelqvist & Ottoson HR AB.Corporations need in a sense change their recruitment and emphasis their resources to sell the whole corporation and its image to the young job applicant. The younger members demand a total impression of the corporation to implement an interest and to get motivated to work there. Together with our respondents we have realized that Generation Y has higher demands on their workplace than earlier generations..

Today many people immigrate to Sweden, many of them with another religious belonging than the Christian. According to Lpfö98 and Lpo94, the Kindergarten and the school have the task to help alla the pupils to develop an understanding for their own cultural inheritance and the the swedish culture. The task is also to make the pupils feel as a part of the common culture.The aim with this essay is to investigate if - and how - the teachers in two different schools are u sing the immigrant pupils experiences and knowledge about other cultures and religions than the Christian. Does the teachers use the parents of the immigrant pupils or other relatives as a resource in their teaching?We also wanted to investigate what the teachers are doing with the pupils of another religious belonging than the Christian, who is not allowed to join the celebration of Christian festivals in school, such as Easter, Christmas and breaking-up ceremonies in the church.In this essay we have used a form.

This thesis purpose is to determine an explanation of the efficiency in a labour-market related project. ?Enter? is an EU-financed project with a focus on long-term unemployed workers in the district Härlanda, Gothenburg. Starting in September 2004, Enter offers individually based coaching and job guidance to totally 110 young persons with problems entering the labour market. The goal is to provide these people courage to find either full or part time employment or to start study.

New laws and recommendations within corporate governance during the last years have affected the way board of directors work. The board is said to have and fulfill three roles: a control role, a service role and a strategy role. These roles could be understood by three theoretical theories: the agency theory, the resource dependence theory and the stewardship theory. The purpose of this study is to investigate whether, and if so how, the board work differs between two small firms based on these roles, given that one of the firms is a publicly listed firm and the other is a privately owned firm. Using a qualitative case study as research method we find that the board work differs between the two companies when it comes to these roles.

Syftet med studien var att undersöka vad lotsar, befälhavare och bogserbåtsbefälhavare ansåg om den verbala kommunikationen med hänsyn till säkerhet och effektivitet. Detta eftersom majoriteten av alla fartygsolyckor inträffar på grund av den mänskliga faktorn, där kommunikationen är en stor del. I studien genomfördes semistrukturerade intervjuer med två lotsar, två befälhavare och två bogserbåtsbefälhavare. Genom de sex intervjuerna i studien gick det bland annat att utläsa att användandet av standardfraser och closed loop communication varierar. Om användandet inom dessa två områden blev bättre skulle säkerheten kunna ökas.

Antalet företagsförvärv har under de senaste åren ökat kraftigt, men trots detta misslyckas flerän två av tre av förvärven, eftersom de inte uppnår de synergieffekter som var motivet bakomdem. Det blir allt vanligare att företag tar hjälp av konsulter vid ett förvärv istället för attgenomföra hela processen själva. Frammanad av internationella konsultbyråer introduceradesbegreppet Due Diligence (DD), företagsbesiktning, i Sverige i början av 1990-talet. HumanResource Due Diligence (HRDD) är ett begrepp som närmast innebär att de mänskligadimensionerna av förvärvet analyseras. Syftet med denna uppsats är att undersöka omkonsultföretag som hjälper företag vid förvärv använder sig av Human Resource DueDiligence, det vill säga en analys av humankapitalet, organisationskulturen och integrationen,alternativt om elementen belyses med andra genomförda analyser.En kvalitativ studie har genomförts där tre konsulter från olika konsultföretag har intervjuats:KPMG, PwC och Ernst & Young.

Många multinationella företag (MNC) ställs inför problemet hur de skall kunna implementera sina strategier i alla sina dotterbolag då det kan finnas både stora kulturella och legala skillnader mellan olika länder. Ett område som detta märks tydligt på är human resource management (HRM) då företaget måste anpassa sig till både den lokala arbetsmarknadens regler och lagar samt MNC:ts övergripande strategi. För att kunna hantera det här problemet finns det flera lösningar och ett vanligt sätt är att föra över mer eller mindre beslutanderätt till dotterbolaget.Den här uppsatsen undersöker vilken autonomi ett svenskt dotterbolag till ett amerikanskt läkemedelsbolag har när det gäller HRM. För att kunna undersöka det har vi gått igenom aktuell forskning inom området för att se vad som finns skrivet om liknande fall utomlands. Därefter har vi gjort en fallstudie med två kvalitativa intervjuer på Merck Sharp & Dohmes (MSD) svenska dotterbolag.