The purpose of this thesis was to examine why so many CRM-projects didn`t reach the expected goals that companies management envisaged. The purpose was divided into two research questions. ? How should companies? management design the strategic projection of the CRM implementation? ? How will employees? attitude to changes influence the result of the CRM implementation? The case company was a Swedish technical consulting company: interviews were conducted with two represents from two different departments. The findings of the study were that management often strongly believes that software will sort out most of the upcoming problems and forget the factor that education of employees is at least equal important.

Human capital is professional service firms' most valuable resource and its quality is closely linked to the quality of its services. The purpose of this study is to investigate how professional service firms appraise their employees. A comparative study between an architecture firm and a Management consulting firm is conducted with the aim to identify and explain similarities and differences in performance appraisal. Two qualitative case studies are performed and interviews as well as documents are used to explore the area. The thesis builds on a critical perspective and it has an explorative approach.

PurposeThe purpose of this thesis is to investigate the market of pedagogic consulting and how the customers look upon these kinds of services and what the consultants think about the market. The following five questions were investigated:What is the situation of the market of pedagogic consulting?-          What needs and what demands are there of pedagogical consulting services? -          What are the economic possibilities for schools and municipalities to buy professional development and consulting services?What do schools and municipalities think about their needs and what do they think about buying professional development from consultants?-          How are the professional development offerings of the consultants recieved by schools and municipalities and is there a difference between the private and public sector of education? -          What impact could professional development have on schools?In what way is the marketing for pedagogic consulting done?Method In this study I have chosen to have a qualitative approach with an abductive perpective. I made these choices to get closer to what I wanted to investigate. Through the abductive methodology it was possible to go between theory and empirics.

Many consulting firms offer tailor-made solutions within complexity management, but these are not general frameworks built upon theories. Carlsberg are dealing with a large complexity within their one-way glass bottles, as they are growing by acquisitions, and are not attained enough economies of scale. This thesis balances the packaging complexity, with platform theory as a foundation. Twelve platforms were developed at Carlsberg, containing 21 bottles, and the calculated savings potential for applying these are EUR 28,9 million..

Syfte: Syftet med denna uppsats är att jämföra två olikamanagementkonsulters upplägg, genomförande samt syn påframgångsfaktorer i ett av deras vardera konsultuppdrag gällandestrategiska tjänster och organisationsförändring. Vidare redogöra förderas uppdragsgivares åsikter kring uppdragen de utfört.Metod: Genom två fallstudier där två managementkonsulter samt derasrespektive uppdragsgivare intervjuats har vi undersökt hurmanagementkonsulterna arbetar i respektive fall, vilken metodik deanvänder och vilka faktorer de anser vara viktigast för att arbetet skalyckas. Vidare, för att bredda undersökningen har uppdragsgivarnaintervjuats i syfte att ta reda på hur arbetet gått, vilka resultat som nåttssamt hur de utvärderat konsulterna.Resultat: Genom fallstudierna har vi kommit fram till att de undersöktakonsulterna skiljer sig avsevärt i många aspekter. Framförallt har deolika syn på konsultation i allmänhet, då ena konsultfirman använderett beteendevetenskapligt synsätt, medan andra konsultfirman merandas företagsekonomi. Dessutom används olika metoder i bådeupplägg och genomförande av konsultation..

This paper intends to examine the knowledge challenges in small IT companies which is going through rapid growth. The movement of information and knowledge is a social and very complex process. The challenge for technology is the social as information and knowledge requires. To believe blindly that technology will solve the problem is what many people think. In order to understand how technology can support information and knowledge management one needs to understand what information and knowledge is.

It has in a broader extent become important for companies and other organizations with large organizations to have a properly functioning web platform where content management is an essential part. Polopoly is a web content management system developed in Sweden, used by several European corporations but foremost Scandinavian such working in different media related business areas.Our aim has been to analyze this tool and render a report which hopefully will assist the initiator of our thesis; a consulting enterprise called Qurius, in their negotiations with future customers, when to suggest Polopoly as a suitable content management solution.By using case studies at companies currently using Polopoly, our goal is to define which characteristic makes the product a competitive publishing tool. To put our analysis in perspective, we will compare the most important aspects of Polopoly with a similar product.According to the results of our investigation we consider Polopoly being a beneficial choice with regard to a number of important parameters. Finally we have summarized these properties in a list of examples explaining in which cases Polopoly is a preferable alternative as a web based content management platform..

The world's natural resources are constantly being reduced, which increases the pressure on companies to actively engage themselves in environmental activities. Meanwhile, stakeholders focus is being broadened and it is now important not only to supply a particular product or service but also show that they are actively pursuing an environmental agenda. Companies can use various tools to aid in environmental efforts, but also to demonstrate to the world that the company is actively engaged in environmental activities. One such tool is the environmental standard ISO14001 which provides the company with guidance and support on how the business must manage its environmental efforts. To show a business' progress in environmental performance, it is advantageous to use environmental performance indicators as they enable stakeholders to easily understand how the business works with environmental issues.Authors in the field explain that the environmental management system propagation is limited in service organizations.

Sammanfattning: Intern Kommunikation - En studie av den interna kommunikationen på Consulting AB inför, under och efter en organisatorisk förändringDatum: 2013-05-29Nivå: Kandidatuppsats i företagsekonomi, 15 hpInstitution: Akademin för ekonomi, samhälle och teknik (EST), Mälardalens Högskola, VästeråsFörfattare: Frida Källgren, Johan Olsson och Markus WallströmTitel: Intern Kommunikation - En studie av den interna kommunikationen på Consulting AB inför, under och efter en organisatorisk förändringHandledare: Birgitta SchwartzSidor: 38Bilagor: 2Nyckelord: Kommunikation, Intern kommunikation, Förändringsprocess, organisatorisk förändring, Ledarskap, KommunikationskanalerProblemformulering: Hur kommunicerade Consulting AB internt inför och under förändringen till kontorslandskap? Hur har den interna kommunikationen på Consulting AB förändrats till följd av den organisatoriska förändringen? Hur skulle den interna kommunikationen inför och under förändringsprocessen kunnat göras bättre?Syfte: Syftet är att undersöka den interna kommunikationen på Consulting AB inför och under deras förändring till kontorslandskap, huruvida den interna kommunikationen förändrats till följd av förändringen samt om den hade kunnat genomföras på ett bättre sätt.Metod: Uppsatsen är en kvalitativ studie med abduktiv ansats. Intervjufrågorna var semistrukturerade och intervjuerna gjordes med sammanlagt sju personer.Slutsats: Bra ledarskap och kommunikation under förändringsprocessen. Genom hårt arbete och noggranna val av kommunikationskanaler har ledarskap och kommunikation uppfattats som väl fungerade under denna period.Öppnare kommunikation. Kommunikationen har i och med förändringen till kontorslandskap blivit öppnare och det på grund av fler konversationer mellan en eller flera medarbetare snarare än att använda mejl.Vissa förbättringsmöjligheter inför framtida projekt har upptäckts och dem är förberedelse inför arbete i kontorslandskap, tydligare information kring eventuella förändringar, skapa en större delaktighet bland personalen, inte stirra sig blind på avdelningsplacering i kontorslandskapet och uppföljning av förändringen..

This thesis work is about how technical consulting companies can accept their organization before a coming recession. Technical consulting companies are together with the rest of the actors in the construction business constantly depended on the current economic situation on the market. How to adapt the organisation depends on the current situation on the market.To adapt the organization in the best way possible the companies need to recruit and educate personal. It is then very important to find a solution on how the current change of generation in the companies will be handled. The large and very much competent group of 40-talists will in a few years retire.

Bakgrund: För att kunna stilla kunders behov och skapa kvalitet och därigenom värde, krävs kunskap. Två teoribildningar som talar om värde och kvalitet respektive kunskap var för sig är Service Management och Knowledge Management. Service Management är huvudsakligen externt orienterad medan Knowledge Management är näst intill uteslutande internt orienterad, vilket medför att vissa "spänningar" återfinns dem emellan. Frågan är hur dessa"spänningar"hanteras i kunskapsföretags värdeskapande. Syfte: Syftet med uppsatsen är att analysera vad Service respektive Knowledge Management bidrar till i förståelsen för kunskapsföretags värdeskapande.

This paper presents a project and literature overview about how risk management and quality sometimes goes hand in hand and sometimes in two different directions. Meaning that the risk management can affect product or process quality differently depending on what risks an organisation chooses to control.The purpose with this paper is to get a deeper understanding about how risk and quality works together with IT-support and therefore we have been actively participating in a project with a risk management company called Zert. A literature study and a qualitative interview study have also been undertaken to see what the customers and the other researchers have written, to be able to make proper conclusions on the subject.To easily work together and get the information that was needed, four methods where used. Besides the qualitative interview and literature study the think-out-loud, card sorting and a variation on the extreme programming method where used to help visualize and improve communication both with Zert, the costumers and among ourselves.Zert is a risk management company that helps other organisations to control their different types of risks that they might be taking, by offering a system where the risk management process is held and providing consulting services by helping within the processes. Both Zert and their customers see the communication, knowledge and teamwork as something important as well as the quality within the work, processes and the end result.

The increasing competition is making increasing demands of today's businesses to be changeable. Change projects have therefore become increasingly common in order to satisfy market expectations. These projects have often proved difficult to implement and fail rather than succeed. There are many people who reflect on why this is and theorists are increasingly reasoning about the importance of communication in the change process. This is something that has given rise to a new area of expertise called change management.

This report deals with an IT solution for the fictive company, Nexus Consulting. It is a small company with four employees, dealing with economic policy. The company wishes to set up a complete network environment with antivirus, firewall, computers and servers. They want us to analyze and compare different outsourcing companies offering cloud services and then recommend which company would suit them best.In addition, the company wants to have a webpage containing essential information about them and the services that they offer their customers.The report describes, analyzes and compares three outsourcing companies offering complete cloud services where a practical solution proposal has been developed by the group.The network component is based on the Windows platform and the web part is coded in HTML and PHP.The report also discusses what cloud computing is and why so many companies choose to move to it..

This is a report for our thesis that was conducted as a conclusion of our bachelor degree in Business engineering at the Royal Institute of Technology (KTH). The work is done in cooperation with the firm Navigate Consulting Business Solutions AB.They have their leading expertise in Oracle E-Business Suite and has previously chosen to implement Oracle EBS R12. The modules that are planned to be implemented are general ledger (GL), accounts payable (AP), accounts receivable (AR), project module (PA), purchases, and CRM. For a consulting company like Navigate, it is particularly important to have a simple and effective time reporting process. We were therefore asked to provide new tabs with a decision-making process to determine if Oracle Time & Labor (OTL) is a useful time tracking system for their business.In order to achieve the company´s aim and objective we decided to follow a development method with five different phases.