The present study deals with task-oriented conversations between a person with hearing loss and a relative or friend. The purpose was to investigate how the participants in the task-oriented context co-construct understanding, and to focus on different kind of repair strategies that the participants may use to make the hearing loss relevant in the conversation. The method used was Conversation Analysis (CA). The material consisted of eight videotaped task-oriented conversations between a person with hearing loss and their significant other. Altogether eight persons participated in the study ? four of them had a hearing loss and the other four had normal hearing.

A distributed hydrological rainfall-runoff model has been developed using a GIS integrated with a dynamic programming module (PCRaster). The model has been developed within the framework of the EU-project TWINBAS at IVL Swedish Environmental Research Institute, and is intended for use in WATSHMAN ? a tool for watershed management developed at IVL. The model simulates runoff from a catchment based on daily mean values of temperature and precipitation. The GIS input data consist of maps with soil type, land-use, lakes, rivers and a digital elevation model.

In the last few years there has been an ongoing debate concerning the methods of assessing the quality of public libraries and their services. This study investigates the opinions and needs of the users at four different public libraries in Malm : the local libraries in Bellevueg rden, Limhamn, and Kirseberg, and the main library in central Malm . The purpose was to find out whether different user groups display different patterns in their library use and, in addition, to identify what library services they prefer. The data were collected through interviews with users and librarians, and by means of a user survey ccarried out at the four libraries. The results indicate that certain differences in the usage patterns do exist between the main library and the local libraries.

Utbildning har som regel inte fått hög prioritet av staten i Nicaragua. Det har bland annat medfört att analfabetism är utbrett samt att barn arbetar på gatan istället för att gå i skola. Syftet med uppsatsen är att undersöka vad det civila samhället gör för att förbättra utbildningssituationen i Nicaragua. Det civila samhället i Nicaragua arbetar med en rad olika projekt där utbildning är ett av dem. Vi har med hjälp av teorier om demokratisering och det civila samhället kopplat samman vikten av utbildning för att ett land skall gå mot att bli en konsoliderad demokrati.

Forest management plans have been sold to private forest owners by wood supplying companies for a long time. These plans are considered to be effi-cient tools to identify measures and wood volumes, and are simply a starting point for discussions between private forest owners and round wood pur-chasers. However, large variations are observed between different purchas-ers, in their usage of the plans. The purpose of this report is to identify to what extent a forest management plan can promote an increase in the amount of wood which a round wood purchaser can obtain and to find differences in the way of using the plans between different wood purchasers. Furthermore, the purpose is also to ana-lyse if varying owner structures can be underlie variations in the selling of forest management plans. Qualitative interviews with nine of Stora Enso?s round wood purchasers were performed.

Detta är en studie om hur Aftonbladet och Dagens Nyheter har skildrat konflikten mellan Nordkorea och Sydkorea under april 2013. Syftet med studien är att främst undersöka hur respektive land har framställts. Tyngdpunkten kommer att läggas vid språkbruket i artiklarna men också att undersöka huruvida tidningarna varit objektiva i sitt innehåll eller inte.Studien bygger på en kvalitativ studie som har gjorts utifrån 25 nyhetsartiklar publicerade i Aftonbladet och Dagens Nyheter mellan 1 april och 8 april 2013. Underso?kningen bygger pa? teorier kring språkbruk, objektivitet och nyhetsvärdering av bland annat Lars Nord och Jesper Strömbäck.Studien visar att att Nordkorea framställs som bovar i konflikten, medan Sydkorea och USA framställs som konfliktens offer. .

Title: The impact of service quality on customer loyalty - when a service changes from being free to become surcharged Authors: Carl Johan Olsson, Marcus Johansson and Victor Carlsson Supervisor: Hans LundbergCourse: Bachelor thesis in business administration, 15 Credits (15 ECTS) Keywords: Service quality, customer loyalty, price movementPurposeThe purpose of this essay is to increase the understanding if the perceived quality by the service users correlates with a future loyalty to a service when it cease from being free, to become charged.? Does the perceived quality of a service by the service users affect a future loyalty to a service, when it cease from being free, to become charged?MethodIn this essay we have chosen to implement a quantitative research method based on a survey. This choice was made in order to reach a sufficient large amount of service users and empirical data to answer our problem.ConclusionsAccording to the theory, customer satisfaction can be expressed through a comparison between customer?s expectations and the experience of using a service, and there are also positive correlations between service quality and customer satisfaction. Additionally, loyalty is based on service quality and customer satisfaction.

The purpose of this essay was to investigate the opinions of young people, age 14-16, at a school in a middle-sized city in Sweden, concerning narcotics. The questions we asked ourselves were;-What are young peoples' ideas of narcotics?-What do young people imagine when they think of a drug addict?-What reasons do young people give to start using narcotics?-What gender-related opinions do young people have regarding drug abuse?-What do young people think about legalization of narcotics?For this purpose we interviewed six girls and six boys. We interviewed them one at a time, for about an hour each. We used a qualitative method for the interviews.The young people in our study described narcotics as "dangerous".

This paper aims to create a better understanding for how executing private matters during work hours affect the individual worker. In todays world the access to social medias, the Internet and all your friends is easy to access due to smartphones and computers. Prior research as described this both as a threat against the productivity of the worker and the moral of the workplace. While others mean that it is a source of recovery and something positive.This thesis uses a qualitative method and fifteen interviews where conducted with people between 20-30 years, who where working and living in Sweden. The theory of this paper is built on following areas: Time, the line between work and private, together alone, the brain and the affect it has on the dialogue between colleagues.

My purpose with this study was to find out if it is possible to buy a farm today for a person who want to start a farm but has very little own capital. In old study?s they have come to the conclusion that you will need at least 20 % own capital to succeed to management the farm. But in the last year the cost for arable land approxley has increased with 30 % in Sweden and the crops have doubled in price. So it would be interesting to see if the banks have a new vision on the need of the own capital when you buy a farm. I have chosen two different farms who was for sale in Östergötland, one dairy farm and the other farm was a plant farm.

Denna uppsats behandlar frågan om det finns ett samband mellan järnvägens dragning till Tornedalen och den försvenskningspolitik svenska staten bedrev i området. För att se ett eventuellt samband presenteras i uppsatsen den debatt som försegick i den svenska riksdagen. Uppsatsen avgränsas till tidsperioden från och med 1800-talets slut fram till 1939. Orsaken till denna avgränsning beror av att försvenskningspolitiken påbörjades och avslutades under denna period. Järnvägen kan vara ett mått på modernitet men även ett tecken på att ett land är moderniserat och kulturellt enat.

I uppsatsen ger vi en överblick av Kina som värdland för svenska direktinvesteringar. Kinas komparativa fördelar enligt grundläggande handelsteori är naturtillgångar, låg arbetskrafts-kostnad samt stor marknad. De komparativa fördelarna blir till lokaliseringsspecifika fördelar vid företagens val mellan export och direktinvestering. Vid direktinvestering etablerar företaget dotterbolag för verksamhet i värdlandet. Av stor vikt för företaget är värdlandets förmåga att kunna erbjuda en gynnsam miljö för företagsspecifika fördelar.

The use of energy is an important question in today´s society, and a substantial part of the energy that is used today is used in our homes. To lower this usage is vital, and there are regulations in place both on the national and the local level, that say that new apartment blocks must be built to consume less energy, which in the end will lower the impact on the climate.One way to make the housing sector more environmentally sustainable, is to produce energy issions that are bad for the environment, for example to build wind turbines close to or even on the buildings, so called urban wind power. The scope for this report is to see if urban wind power could be a sustainable alternative for the residential area that Svenska Bostäder plans to build in Albano in Stockholm.There are extensive scientific theories regarding wind and wind power, and a literature study is made to investigate past knowledge in the area. Efforts have been made to find earlier trials with urban wind power and, both scientific research and trials where urban wind power actually has been installed. The theory chapter deals both with the wind itself and how electricity can be generated from wind.

Blekinge Hospital suffers from a budget shortage of 100 million SEK, while the government now requires that hospitals will no longer be running a deficit. Blekinge Hospital will then use their limited resources to survive in the future and the activity must be enhanced in order to keep costs low without having to lay off personnel. The idea is that the organisation should be more efficient with a more efficient resource usage. Performance measurement systems are important tools for achieving the policies set out within an organization, measuring and evaluating performance is a way to see where improvements in efficiency may be necessary in the business. Balanced Scorecard (BSC) is one of several measuring systems, where the focus is on measuring non-financial performances.

Man hör ständigt sjöfolk prata om att arbeta inom den norskflaggade flottan. Det är allmänt känt att lönerna är högre än i Sverige men när det handlar om övriga ekonomiska aspekter är okunskapen stor. Vårt syfte med uppsatsen var att ta reda på hur dessa aspekter skiljer sig åt mellan de båda länderna. Vi valde att skriva i utredningsform då det handlar om att sammanställa redan befintligt material. En stor del av arbetet bestod i att söka information i elektroniska källor.