Denna rapport handlar om kvalitet på tekniska installationer i fastigheter. Det har blivit allt vanligare inom fastighetsbranschen att organisationer/företag handlar upp FM tjänster som stöd till sin kärnverksamhet. Detta för att kunna effektivisera sin kärnverksamhet och göra kostnadsbesparingar. Själv har jag arbetat några år som fastighetsförvaltare och då kommit i kontakt med FM tjänster. Funderingar som har funnits hos beställare av FM tjänster på den tekniska sidan har varit om FM leverantör utfört tillsyn och skötsel enligt avtal. Av egen erfarenhet har de uppenbarligen inte gjort tillsyn och skötsel enligt avtalen.

Den svenska rennäringens primära inkomstkälla är försäljning av renkött. Syftet med denna uppsats är att undersöka ett antal faktorers inverkan på utbudet av renkött. Metoden ordinary least square har använts för att göra en ekonometrisk studie baserad på statistik för åren 1980-2003. De faktorer som testats är total ersättning, vilken inkluderar avräkningspris samt kvantitetsbaserad subvention, och renstammens storlek. Resultaten i vår undersökning visar att total ersättning inte är signifikant på någon testad nivå, däremot fann vi att renstammens storlek hade positiv korrelation med utbudet på renkött.

The main purpose of this qualitative study was to describe clients? descriptions of the professional role case manager and how it relates to the job description provided from a project in which both case managers and clients were participating. Both what case managers do and are expected to do were explored. The project involved case management in the purpose to strengthen and enhance the care and quality of life for clients who are dually diagnosed. Interviews were conducted with five clients and the result was analyzed with theoretical concepts from role theory.

Syfte: Syftet med examensarbetet är att analysera vilka variabler som påverkar den verkställande direktörens totala ersättning samt hur sambanden mellan dem ser ut. Examensarbetet ämnar bidra resultat till den pågående samhällsdebatten kring verkställande direktörers ersättningar.Metod: Författarna använder en deduktiv forskningsansats och utgår från en kvantitativ undersökning i form av en multipel regressionsmodell. Vid insamling av information används sekundärdata.Teoretiska perspektiv: Författarna använder sig av agentteorin samt riktlinjer för lönesättning. Vidare utgår examensarbetet från tidigare forskning gjord inom ämnet som teoretisk referensram.Empiri: Studien baseras på 42 bolag noterade på Large Cap under den studerade tidsperioden åren 2000 till 2007 samt med svensk hemvist. Data hämtas från Datastream, Avanza och företagens årsredovisningar.Resultat: Studien visar på ett positivt samband mellan verkställande direktörers förändring i total ersättning och förändring i antal anställda, överavkastning, förändring i ROA och förändring i ROS samt ett negativt samband med förändring i omsättning, VD-byte samt antal år sedan börsintroduktion.

This report presents the results of a thesis in which the department PL Hus at Grontmij AB isstudied. The study has been done in order to locate problem areas in order to streamline andimprove the quality of working. The study was done by an engineering student from theDepartment of Industrial Management at KTH on behalf of Grontmij AB. The project extendedover a period of 20 weeks during spring 2011.In addition to the Department itself has two project managers in two different projects beenfollowed. The method used has been participant observation and was used to be able to comeclose to reality and thus find problem areas where there are opportunities for development.Validation was made through comments and opinions from workers at Grontmij AB, afterreading the reports analysis.Based on a system and holistic approach has parallels been drawn to the production systems suchas TPS (Toyota Production System) and lean production.

This report that is written in cooperation with Peab Sverige AB, studies the information and knowledge management from the production support to the production management. The conclusion of this report is that to have a good and functional information and knowledge management it is necessary that the company has a good way of regain and handling experiences from its projects. The way to do this is to develop the managing system on the production management?s terms. It is also critical to find an easy way for the production management to use the system..

The purpose of this thesis is to discuss how an instrument originally developed for measuring changes toward lean thinking inservice organizations in general should be adjusted in order to be of use in service organizations within the healthcare sector, andin hospital organizations in specific. The adjustments are suggested based on difficulties specifically arising when implementinglean within the healthcare sector.Thesis starting point is a pre-existing lean assessment instrument developed for service organizations in general. The thesis appliesa qualitative method and integrates literature from the health care sector and lean production movement with the expertise of tenacademics and practitioners in order to find difficulties associated with the implementation of lean within the healthcare sector.These difficulties then lie as the substratum for the adjustments suggested to be made on the instrument.The thesis finds that lean, as a philosophy, does not differ between service organizations in general and service organizationswithin healthcare settings. However, due to deficits in the general understanding of lean some adaptions on the instrument mustbe made. First, some words associated with production must be changed to words associated with healthcare.

This study investigated potato growing in beds as an alternative to conventional ridges.It was based on results from field trials on bed-grown potatoes carried out by Halland Rural Economy and Agricultural Society in 2007, studies of literature and interviews with farmers with experience of bed growing of potatoes. Due to their shallow root system, potatoes are one of the most drought-sensitive crops. Potatoes are often grown on sandy soils with poor water-holding capacity. Factors such as total yield, tuber size distribution and quality defects are negatively affected when water becomes insufficient. Wide beds have a more flat top which leads to more uniform water infiltration. Further on, beds have lower soil surface area due to its shape, and therefore, retain water more efficient. In the field trials, which were carried out at the Stjärnarp Estate near Halmstad, potatoes were grown in beds alongside a conventional ridge-grown crop.

The purpose of this essay is to apply Activity Based Costing on a Service and Support function in order to identify and allocate costs for providing support for IT deliverables..

To reach an Ecological Sustainable Development, Sweden has established environmental quality objectives. Green spaces are attractive for exploitation and in Sweden the access to large jointly green spaces has decreased, which has impact on humans recreation and the biodiversity. The economic aspect has great impact on the planning process which gives indications that the environmental objective may collide with other sector goals within the municipality. The thesis overall aim is to see how the management by objectives for the green spaces implements and how the green spaces is handled in the planning process in a specific case. The thesis builds on a content analysis, strategic interviews and a case study.

The aim of the study was to describe how women and men with diagnosed heart disease experience their health-related quality of life and what differences there is between genders in their quality of life and also describe problems after receiving the diagnosis. The study also aimed to describe rehabilitation of patients with heart disease. The study was a descriptive literature study based on scientific articles. It emerged that both women and men with heart disease experienced lower quality of life compared to normative data. There was a significant difference between women and men both one year and three years after receiving the diagnosis heart disease, which showed that women experienced lower quality of life than men.

Under de senaste årtionden har intresset för tjänster som konkurrensmedel ökat och därmed intresset för tjänstekvalitet. Företag har oftast en traditionell syn på kvalitet och lägger störst fokus på vad som levereras i tjänsten och riskerar att försumma hur tjänsten levereras. Detta arbete har fokuserat på Poståkeriet Sverige AB och dess produktion av den nya palltjänsten Pallett plus. Pallett plus har sedan introduktion 2001-2002 expanderat kraftigt och i samband med detta har brister i tjänstens kvalitet upptäckts. Examensarbetets syfte var att studera hur Pallett plus kvalitet kan förbättras och hur tjänsten kan kvalitetssäkras.

The aim of this study was to investigate how seasonal variations affect the quality of logging residues. The study was hosted by VIDA Energy. Logging residues can be processed and transported within different systems. Today the dominant systems are chipping at landing and bulk transportation of logging residues. In these systems the handling of the logging residues are carried out in the same manner up to the landings. Moisture content at the time of chipping is the primary quality parameter. Fine fractions of logging residues are strongly dependent on moisture content in storage.

Syftet med studien är att undersöka kvalitet i tjänst genom att använda en väl ansedd tjänstekvalitetsmodell som ursprungligen är gjord av Berry et al. (1988). Modellen består av fem dimensioner som tillsammans bildar den totala kvaliteten i en tjänst. Vi ämnar undersöka vad anställda vid Nova 100 anser om erbjuden kvalitet i tjänst för att jämföra detta med vad medlemmarna upplever som kvalitet i samma tjänst. På detta sätt kommer vi fram till vilken nivå av kvalitet de olika dimensionerna har.Teoriavsnitten tjänst, tjänstekvalitet, kundnöjdhet, relationer och nätverk samt tjänstekvalitetsmodellen ligger till grund för empiri, analys och slutsats.

Purpose;the purpose of this study is to investigate whether a product ad observer's purchase intention, perception of product quality, brand image perception and price perception is affected depending on the size of the text that was used in the ad to communicate the product price.Methodology;the study was conducted using a quantitative method through a survey. The implementation of the study has been done by using three variants of the same suit ad where the three different variants have been manipulated on the text size on the price information, by reduced / increased the text size. The implementation has also been carried out using two different ad sender, with three ads for each sender.Result and conclusion;the text size on the price of a product ad mainly affects the observer's price and quality perception, where the small text will have a positive effect on quality perception and a negative effect on the quality perception. Even brand image changes depending on the text size where small text will have a positive effect..