Sökresultat:
14124 Uppsatser om Kvalitet och total quality management. - Sida 34 av 942
Shareadox : -The paradox of service quality assurance in Sharing Economy businesses
The purpose of the Sharing Economy is to exploit unused resources between people, as an alternative to buying new and owning themselves (Gansky, 2010). Gansky (2010) argues that a major reason why the Sharing Economy has grown in recent times is, besides from the recession and people?s increased environmental awareness, the urbanization which has made people move closer to each other and in to the big cities. This in addition to an increased use of GPS technology in smartphones enables people to be constantly connected to an ever-changing network. People now share and exchange services and products from each other.
SERVQUAL : ett lämpligt mätinstrument av upplevd tjänstekvalitet inom reseindustrin?
The travel agencies exist on a market that is distinguished by increasing competition. A majority of the travel agencies offer different services that all satisfie the same customer need. However,one major difference in the market aspect is the service quality, this making it an important mean of competition. There are several acknowledged methods of measurement when it comes to service quality and it is important to use an instrument that takes into consideration the fact that charter tours is a complex merger of several services. The purpose of this essay is to establish if the SERVQUAL method is a suitable instrument for measuring service quality in the travelindustry.
Fenolers inverkan på vinkvalitet : en litteraturstudie för kartläggning av fenoler och faktorer som kan inverka på fenolkoncentrationen
Detta kandidatarbete är en litteraturstudie om fenoler i vindruvor. Fenoler är en stor grupp kemiska ämnen som i sin närvaro eller frånvaro inverkar på vinets slutliga kvalitet i form av färg, arom, bitterhet och strävhet. Detta arbete kommer att ta upp fenolers kemiska indelning, vilken roll de har i druvor, deras inverkan på vinets kvalitet, olika miljöförhållanden som påverkar koncentrationen samt ta upp hur vinframställningsprocessen inverkar på fenolhalten.
Fenolkoncentrationen i vin påverkas av en rad yttre betingelser vilket både vinodlaren och vinmakaren behöver ha i åtanke hela vägen från odlingen av druvor till det drickfärdiga vinet. Genom en ökad förståelse för hur de kemiska föreningarna beter sig och genom att optimera förhållanden under odlingen och vinframställningsprocessen kan vin av bättre kvalitet med högre fenolkoncentrationer komma att produceras..
EARNINGS MANAGEMENT : Förekomsten i Svenska börsnoterade företagvid tiden av en nyemission
I denna studie undersöker vi om det förekommer earnings management i resultathöjande syfte bland svenska börsnoterade företag vid tiden av en nyemission. Studier om earnings management vid nyemissioner har gjorts förut av exempelvis av (Shivakumar, 2000). Han kommer fram till att earnings management förekommer tiden precis innan en nyemission. Vi hittar dock ingen studie utförd på svenska företag, vilket vi vill undersöka närmare. Syftet med resultatet av studien är att visa intressenter till företagen att de kan bli vilseledda när de ska investera sitt kapital när earnings management förekommer..
Patienters upplevelse av livskvalitet i livets slutskede inom den palliativa vården : en litteraturöversikt
Background: Palliative care is a type of care, which does not cure but eases the suffering caused by the disease. The goal of palliative care is not to extend or shorten the patient's life, but to relieve pain and distressing symptoms and to promote the patients? quality of life (QOL). QOL can be understood as a subjective sense of happiness of existence, which means that the patient is experiencing life when her total life situation is consistent with her ??wishes.
Livskvalitet hos vuxna patienter med astma :
Background: Quality of life is a concept of individual meaning which is perceived differently depending on the person experiencing it. To have a chronic disease in the lung, such as asthma, has an effect on the quality of life. Asthma affects people of all ages. It is a disease that causes a constriction in the patients? airways which leads to a feeling of suffocation which in turn produces a feeling of anxiety.Aim: The purpose is to illuminate which factors affect the quality of life in adult patients with asthma.Method: This is a literary review based on ten articles, both quantitative and qualitative, from four different continents.
Quality of Service i IP-nätverk
The original promise behind the Internet Protocol was to deliver data from a sender to the receiver using a best-effort approach. This means that the protocol makes no guarantees except that it will try to deliver the data to the destination. If some problem occurs the packet may be discarded by the network without any notice. No guarantees are made regarding the time it takes to deliver the data, the rate at which data will be delivered or if data is delivered in the same order it was sent. The best-effort approach is arguably the reason behind the success of the Internet Protocol and is what makes IP scalable to networks the size of the Internet.
Kvalitetsutveckling på folkbibliotek. ? En fokusgruppsundersökning av vuxenstuderande som läser svenska som andra språk vid Komvux.
The purpose of this master?s thesis is to examine what needs and expectations the patrons have on the local public library services for adult students. With increased knowledge of these matters the library will be able to support and improve the service for users. The focus is on adult students with immigrant background who study Swedish as second language in a municipal adult education school. The main questions are: How do adult students use the library at present? What do they consider to be most important when using the public library for their studies? How do these expectations correspond to their experience of the library services? Two focusgroups and one in-depth interview were carried out.
Nya tillämpningar för utandningstest kopplade till Kibions diagnostikinstrument IRIS®
The aim of my thesis is to obtain knowledge of textile wastewater and textile sludge from an environmental perspective, which can be used as a basis for the ?Sweden Textile Water Initiative? guidelines for a sustainable sludge management. In my study I have mainly focused on textile dyes, salts and metals and their routes during wastewater treatment.This paper is partly a literature review, which I began by identifying the pollutants discharged from each textile process. Then I studied wastewater and sludge quality, environmental aspects, possible treatment and recycling methods. I have also tried to find existing type of guidelines in order to make comparisons.
Kapitalstrukturens inverkan på Earnings Management i svenska börsföretag
Syftet med examensarbetet är att tillföra ny kunskap inom den svenska earnings management forskningen genom att undersöka kapitalstrukturens eventuella korrelation med earnings management. Uppsatsen har en kvantitativ metodansats, paneldata regressionsanalys används för att genomföra studien. Arbetet grundar sig i tidigare forskning på earnings management området. Vidare prövas Debt-to-Equity teorin mot den svenska marknaden. Den empiriska undersökningen utgår från 231 företag listade på den svenska börsen under tidsperioden 2003-2007 och en negativ korrelation konstateras mellan earnings management och kapitalstruktur.
Kvalitetsbrister i medelstora företag : En arbetsmodell för kvalitetsförbättring
När en ny produkt lanseras på marknaden uppkommer det med stor sannolikhet brister som intetidigare upptäckts. Syftet med denna studie är att skapa en arbetsmodell för hur medelstora företagska hantera kvalitetsavvikelser som uppkommer inom produktion. För att skapa en realistisk modellför hur dessa kvalitetsavvikelser skall hanteras, baseras detta examensarbete på en fallstudie utfördpå ett tillverkande företag vid namn AQ ParkoPrint AB som är beläget i Gävle.Följande forskningsfrågor har besvarats för att understödja det huvudsakliga syftet:? Vilka kvalitetsavvikelser kan uppkomma inom medelstora företag?? Hur kan dessa kvalitetsavvikelser hanteras samt om möjligt reduceras?Metoderna som använts i studien är intervjuer och observationer. Fem intervjuer och tvåobservationer utfördes på AQ ParkoPrint AB.
Riskhantering i vägprojekt : Effekt, nytta och förbättringar
The aim with this thesis is to study the risk management in construction projects at the Swedish Road Administration, SRA. Furthermore, the aim is to find the effects of the risk management. The theorem of this thesis is that the positive effects of the risk management in construction projects create additional value to the project. These additional values are that the project itself becomes resilient and that the project goals are achieved without any significant disturbances.This thesis shows that the risk management in construction projects do not follow the guidelines set out by the SRA. This is due to a lack of education in the method and a difficult method all together.
Event Management
en small case studie av event med olika karaktär föregås av en kartläggning av begreppet event. vidare identifieras kritiska faktorer för framgång och huruvida den arbetsprocess i vilken eventen växer fram överensstämmer på de olika eventen. vilka likheter respektive skillnader kan identifieras..
Ny metod fo?r ma?tning av va?gkvalitet : En statistisk studie o?ver samband mellan va?gkvalitet och socioekonomisk utveckling
New method for measuring road quality- A statisticalstudy of the relationship between road quality andsocioeconomic development A new tool with implications for road maintenance has the potential to yield statistical data for road quality in a large number of regions. This thesis investigates the possibility to develop a method, from this data, for evaluating the effects of road quality on socioeconomic development.The thesis is essentially divided into two parts. Part one looks to qualitatively establish the link between socioeconomic development and road quality and the second part focuses on how to develop a method for evaluating the effects of road quality on socioeconomic development. A method was devised using categorical data and a multinomial regression model. This method provides a comprehensive overview of the complex relationship between a variety of different variables.
Värdekedjeanalys av returflöden på Scania : Fallstudie på marknaderna i Sverige, Tyskland och Benelux
Today Scania give a high priority to the continuous improvements on the quality of their vehicles. To follow up the flaws in product quality, which are recognized by the repairs at the local workshops, material requests are carried through to be able to analyze the defects at the plant in Södertälje ? in purpose to improve the product quality. The material requests are also carried through to compensate the workshop for their expenses and to check that they are working according to the company?s warranty manual.Due to local routines and different distribution structures at the different markets the lead times and the costs caused by the flow of material are hard to estimate.