This report is focused on a research to find out if the Customer Relation Management (CRM) of Quicknet AB works and if their customers are satisfied with it. During this investigation I tried to see if the customers had a need for taking the CRM and use a tool called Social CRM. The report will conclude if the clients of Quicknet think that there is something that can be done in the relation between both parts and how it can be improved. At the same time I am going to build an application which relates to the problems of this report.To solve the problem I am going to do a survey which will include the CRM and also try to find out if the customers of Quicknet share the same thoughts about having a Social Customer Relation Management. Also if this survey shows what the customers think about the CRM, it could improve the relation between Quicknet and themselves. The result from the survey showed two things.

Syftet med denna uppsats är att utröna huruvida ett belöningssystem kan fungera som ett tillräckligt starkt incitament för att förmå personal att stanna i ett kunskapsföretag. Utifrån detta har vi ambitionen att kunna ge någon form av rekommendation till fallföretaget om belöningssystem bör användas i syfte att minska personalomsättningen eller om de bör välja en annan väg..

PURPOSE: By analysing collected data using theory, we aim to interpret the design, implementation and the usage of BSC in NPO?s to be able to contribute to the research. METHODOLOGY: A case study design has been made through semi-structured interviews and backed up by a quantitative survey and internal documents. THEORETICAL PERSPECTIVES: Based on the sources given from the creators of the scorecard together with some sceptics and some followers, we have outlined the bases of balanced scorecard. To map out the non-profit sector and its strategic needs, the theories have tried to settle the specific need for the strategic tool given.

The climate issue is a significant question, and the problem is mainly caused by human activities. Everyone can help to counteract the enhanced Greenhouse effect by reducing the amounts of energy they use and by not consuming more products then they need.Schools are some of societies many consumers and therefore contribute to the Greenhouse effect. The School also has an important task; to teach and disseminate knowledge and information about the climate and the environment. According to the Swedish National Agency for Education, Skolverket, must all schools regularly consider the environment and sustainable development throughout the entire education process. Unfortunately, this is not the case for many schools in Sweden today.One of many tools that can be used to coordinate environmental work and initiatives, and also to make it more efficient, is environmental management systems.

MSB stands for Swedish Civil Contingencies Agency. It?s a government organization that deals with emergencies and crises. MSB has developed a software package where the newest software version is called RIB 2012. The package includes the program RIB Karta.

En upprörd patient sitter i väntrummet på en akutmottagning. Patienten har väntat på vård i flera timmar och äntligen kommer en sjuksköterska in. Patienten reser sig upp och bereder sig på att följa med. Tyvärr utropar sjuksköterskan någon annans namn och den väntande patienten frågar undrande: ?Ursäkta, när är det min tur?? Problem:Vi anser att det finns problem i arbetsprocessen på akutmottagningen som orsakar att patienten får vänta onödigt länge.

This rapport is about how often private forest owners follow the measures proposed in their forest management plan. The survey is made in cooperation with the forest-owners association Norrskog. The private forest owners are relatively satisfied with the forest management plans and with the measures proposed. There are some differences between those who live on or near their property and those who live many miles away. The forest owners who live on their property are those who follow the proposed measure of precommercial thinning to the largest extent. That group also values precommercially thinned stands higher than thinned stands. The complete opposite is the case for the group that lives far away from their property. Almost all of the respondents thought that the forest management plan would be or had been a good help in the decision making about the forest..

On behalf has a questionnaire been conducted with the aim to find out the members opinion regarding the management of the association. The survey showed that association has a strong position locally and that the forest owners generally are satisfied with the management and the competence among the forest super visors. The main opinion is that the association can improve the communication with the forest owners before as well as after the sale of forest products..

Människors handlingar förvandlas och samordnas till samhällsprocesser i organisationer, vilket gör att organisationer blir ett centralt område att undersöka. Den offentliga sektorn är något vi alla berörs av i samhället då det är verksamheter som bedrivs av staten, kommun och landstinget. Ledarskap är en kulturpåverkande aktivitet och inom offentliga organisationer finns det många chefer. Syftet med denna uppsats är att undersöka om det finns en ledarskapskultur som innehåller New Public Management samt om det går att utläsa någon ledarstil i den offentliga organisationen, Trafikverket. Frågeställningar som besvaras i uppsatsen är: ? Vilken ledarstil finns i Trafikverket? ? Vilken ledarskapskultur finns i Trafikverket? ? Hur yttrar sig New Public Management i Trafikverket? Insamling av informationen består av en kvalitativ metod.

Aim:               Our aim is to make a critical review of the glorification of leadership, by describing the practical work of leaders, compared to what is written in management literature.    Method:         We have applied a qualitative approach in our study and implemented seven interviews to illustrate our respondents? experiences and opinions. All of our respondents have leading positions with their current companies. To analyse the results from our interviews, we have compared them with literature written in the subject, mostly management literature.                   Results & Conclusions:  We have concluded that there is a connection between the theory and our empirical material.

Miljöledningssystems största vinst är inte ekonomisk utan den visar sig i form av en effektivare organisation, ökad miljömedvetenhet och engagemang hos ledningen och medarbetarna, besparingar, minimerade risker för framtida problem, bättre feed-back på miljöarbetet, större säkerhet för att fälja lagarna och så vidare. Men kostnaden för införandet och driften av miljöledningssystemet är hög..

In the low-income countries of the world, rapid urbanization and decaying infrastructure results in an increasingly unsustainable situation when it comes to solid waste management. Often, the solution tends to focus on introducing technical advanced interventions based on the conditions of the high-income world. However, this thesis aims to ?nd site-speci?c solutions on solid waste management at a local scale. By taking in consideration of local conditions a customized approach is possible where the solution is not dependent on expensive structural changes.

Abstract Over the years the consciousness of risk has grown. It?s hard to influence risks, therefore there are guidelines stating that significant risk must be included in the annual report. This paper is a case study; the purpose was to examine how four Swedish listed companies chose to disclose their internal and external risks. Risk is initially described in general sense and then it figures to what constitutes an economic risk.Through a case study of four Swedish listed companies? annual reports we have, through qualitative methods found how the companies chose to disclosure their risks.

Aim: The aim of this study was to analyse how corporations can learn from past issues and corporate crises and to see how they use this knowledge in the management of subsequent issues and corporate crises. Furthermore, the influence of media on the possible intensification of the issue or corporate crisis, but also its impact on the company?s usage of knowledge management, was to be analysed.Method: The study was carried out through a case study method, in the hope of being able to analyze how a company makes use of knowledge management in the communication that occurs during issues and corporate crises. A semi-structured interview was conducted, with the head of public relations of the chosen company as a respondent. The purpose of the interview was to analyze the underlying factors behind a specific way of communicating.

The purpose of this study was to examine how four teachers with different teaching experiences treat and think about insubordination in school. The study emphasizes on questions like: When and why does disorder occur? How do the teachers manage disorderly conduct in the classroom? and Could there be a conflict between the teacher?s expectations and management, and the needs and motivation of the pupil?    It was evident through interviews with these four teachers that their statements could be divided into similar themes which subsequently could be put into the motivational structure of Abraham H. Maslow.       The conclusion of the study was that teachers may possibly have a better chance of managing disorder in their classroom if they are aware of the connection between disorderly conduct and a person?s needs and motivation. .