Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

Internet har kommit att bli en stor del av människans liv. 5,3 miljoner svenskar använder Internet varje dag. Användandet växer ständigt och detta är något som kan betraktas i uppkomsten av nya tjänster. Den ålderskategorin som använder Internet i mobilen i störst utsträckning är 20-29 år, där 18 procent av denna grupp surfar i mobilen dagligen.Syftet med studien är att undersöka unga vuxnas, i åldern 20-25 år, tankar och attityder kring hur tillgängligheten av en ökad Internetuppkoppling påverkar det fysiska mötet. Även attityder om mobiltelefonens uppkoppling till Internet och dess påverkan studeras.

The Swedish government published their current proposition concerning cultural politics,Tid för kultur in 2009. Due to this proposition, culture is considered a basic human right we all deserve to be provided with. It contained goals and guidelines for how to enable culture to all citizens, to integrate and enrich the state, the county councils? and municipalities? work with diversity and multi culture in their culture-based institutes. However, there seems to be a lack of strategies in the issue of how to provide our nondependent elderly, suffering age related handicaps and diseases, with this proclaimed necessity.In recent years, there has been a lot of research proving the link between human wellbeing and a stimulating environment.

Lack of political interest and will to deal with human rights violations carried out under the civil- military dictatorship, has characterized the transition and post-transition in Uruguay. The systematic use of torture, arbitrary imprisonments and forced disappearances in the relatively small country created a culture of fear that has been present through out the post-transition phase. Human rights groups have been central actors in the fight for truth and justice and against impunity. This study analyzes how these groups multiple democracy-building functions have contributed to democratic development. It also analyses how the democracy-building functions have been constrained by the political context.

This bachelor thesis delves into the role and impact of cultural dimensions, identity and leadership on post-merger acquisition in Sweden through an in-depth analysis of two companies that have undergone acquisitions or mergers. Using an abductive method, where theories are continuously adapted based on empirical data, qualitative information was gathered through semi-structured interviews with managers and employees from the two companies. The study aimed to gather well-founded insights on how corporate cultural dimensions, identity and leadership are experienced by individuals during the merger. By examining culture, leadership and identity in three different time phases of the integrationprocess, a comprehensive understanding of the integration process was achieved. The results of the study highlight that cultural factors such as leadership, culture, and identity play a central and crucial role in mergers and acquisitions. By considering and managing employees' and leaders' identities, organizations can create a sense of coherence and continuity despite changes.

The aim of this study is to examine the collection One Thousand and One Nights (also: The Arabian Nights) from a european perspective, by comparing different european translations. The study focuses on three translations into Swedish from different periods of time and how the tales have changed in the translation process - depending on the prevailing line of approach and Western perceptions of Eastern standards. The thesis of the study is that Eastern culture, from a Western perspective, has been seen as exotic and different but not as a high literary culture and that this view has affected the translations into european languages. The study shows, among other things, that Western culture is many times considered normative in the translations and that the translators often give their own voices a prominent role, also that common Western notions of the East affects the translations.The word ?orientalism? is used frequently in the study and it refers primarily to the image of the Orient as it is described in Edward Saids' book Orientalism: as a Western construction whose main purpose is to strengthen its own conception of the Orient and thereby strengthen the Western identity as better than the Orient.

Rasistisk "nyhetsmedia" på Internet har växt i samband med den alltmer framträdande rasistiska politiken i Europa och de diskurser som skribenterna på webbplatserna producerar berör oundvikligen många människors vardag. Dessa webbplatser utpekas i Sverige ofta av massmedia som "de där rasisterna" i en bekväm distansering, och mindre arbete görs för att förstå webbplatsernas faktiska roll i reproduceringen av strukturell och institutionell diskriminering i samhället. Denna studie undersökte under en 3 månaders period den rasistiska webbplatsn Avpixlats uppladdade "nyheter" samt kommentarer som medlemmar skrev på dessa. Empirin analyserades utifrån teori om andrafiering och intersektionella perspektiv inom en kritiskt diskursanalytisk ram. Studiens resultat visade på hur rasistisk "nyhetsmedia" på Internet reproducerar andrafiering och diskriminerande föreställningar i linje med diskursiva strategier som tidigare forskning påvisat hos annan media.

The aim of this study was to understand how social workers deal with honour-related violence, with special focus on the processing from sheltered housing. Our qualitative interviews with social workers that work with this kind of problems show that there are both obstacles and opportunities in the processing from sheltered housing. On the negative side are the loneliness, the shame and the guilt that the girls may experience when they need to leave their families. The social services can both be an obstacles and an opportunity. When the girls need to create a new life in a new city they have a lot of opportunities and in the same time it is hard to get to know new friends when you don´t know the city or have much money.

In todays' society e-commerce is growing at a rapid speed. 4,6 % of all retail sales on the Swedish market are done on the Internet. In the makeup category, which will be the category of focus in this study, 9 % of all the sales were done on the Internet during the last quarter of 2011. As it is today many suppliers do not have enough knowledge about e-commerce and instead of focusing on the development of the channel the focus should instead be on the development of the users of the channel.The purpose of this study is to understand the buying process with respect to the existing theories. The focus will be on the two stages information search and evaluation of alternatives.

På svenska myndigheter arbetar man aktivt med att erbjuda sina kunder möjligheter att göra ärenden via Internet. Försäkringskassans egna studier tyder dock på att personer som inte har svenska som modersmål är en grupp som i stället väljer att komma in på kontoren för att utföra sina ärenden, även om ärendena är relativt enkla. Den här studien undersöker hur språkteknologiska hjälpmedel skulle kunna underlätta för den här gruppen att använda tjänster på Internet.För att ta reda på hur nysvenskar själva ser på sin kontakt med myndigheter hölls fokusgrupper där deras erfarenheter diskuterades. Fokusgrupperna resulterade i tre scenarier som illustrerar hur situationer där en person med språksvårigheter försöker göra sina ärenden på Internet skulle kunna se ut. Några olika språkteknologiska verktyg och hur de skulle kunna användas på Internet diskuteras mot bakgrund av scenarierna.

This pilot study investigates possible treatment effects and participants' experience in an internet-based treatment of specicfic phobia. Changes in self-reported phobic fear were examined in a series of case studies and changes in attitudes towards avoidance and approach strategies were examined at group level. Seventeen DSM-IV diagnosed patients with specific phobia participated and 10 out of these completed the treatment.The results show that 80 % of the completing participants were clinically improved after the treatment and that the completing participants were significantly more negative towards avoidance strategies after the treatment. The evaluation of the disposition and user-friendliness of the treatment showed that the participants' overall view of the treatment was positive. The main advantage perceived was the flexible nature of the treatment, while the main disadvantages were the high level of motivation and discipline required from the participants.

The original promise behind the Internet Protocol was to deliver data from a sender to the receiver using a best-effort approach. This means that the protocol makes no guarantees except that it will try to deliver the data to the destination. If some problem occurs the packet may be discarded by the network without any notice. No guarantees are made regarding the time it takes to deliver the data, the rate at which data will be delivered or if data is delivered in the same order it was sent. The best-effort approach is arguably the reason behind the success of the Internet Protocol and is what makes IP scalable to networks the size of the Internet.

Mergers between companies has become more and more common in Sweden and in the rest of the world with the motive to increase the competitive strength in the current markets and has an important role within organisational development of companies. When organisations merger there is not only buildings and objects that are put together but also their individual organisational structures, people, values and cultures. This can be a difficult process and can affect many people in how they think conscious as well as unconscious, feel and react.The purpose of this thesis is to gain a deeper understanding of how employees are affected following a merger when changes in the organisational culture come up, and how these changes are expressed.This thesis is delimited to investigate only one company, Skruf Snus AB and only focus on their business and employees in the region of Stockholm. The thesis contains a qualitative investigation with semi structured interviews that has been carried out with eight employees at Skruf Snus AB. The thesis is partly based on a model of Schein which describes the different levels in organisational culture and partly on some theories about reactions to change in relation to the integration between the employees following a merger.The results of the investigation indicate that with a merger the whole organisational culture is affected and therefore also the employees.

The purpose of this thesis was to study descriptions of companies on their webpages on the Internet. This was performed from a socialconstructionist point of view with focus being on subject positionings and gender. A critical discourse analysis was carried out on two texts from the webpages of two organizations on the Internet. Using the three dimensional model for critical discourse analysis by Fairclough, the discourses and subject positionings that the texts included could be revealed. The purpose of this thesis was also to point out the importance of the use of language in recruiting personnel and to hopefully encourage organizations to put effort into text production to avoid discrimination.

With the collapse of the Soviet Union and the 9/11 attacks, the landscape of the freedom of religion has changed. The issues now facing freedom of religion varies greatly from the issues that the drafters of the universal declaration of human rights faced after World War II.In the light of the new issues that States face in the intersection of religion and societal interest, scholars have criticized the European Court of Human Rights to give too much leeway to the States in determining how the human rights should be implemented, by using the doctrine of margin of appreciation. Critics of the margin of appreciation claim that it is based on culture relativism and that the doctrine undermines the universality of the human rights. In order to decide if the margin of appreciation has indeed led to a relativization of the human rights I compared it to the jurisprudence of the UN Human Rights Committee and its use of the Syracusa principles. My conclusion is that the jurisprudence of the European Court of Human Rights cannot be considered to be based on culture relativism.